Frequently Asked Questions

How do I login to WSU Online?

  1. You can log in directly to WSU Online by going to canvas.weber.edu and type in your Wildcat Username and Password.
    OR
  2. You can login to the eWeber portal, click on the Student Service tab, and then click "Access your course through WSU Online" located under My Courses.

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When can I access my course?

Semester-based: Semester-based online course materials become available on the first day of class (generally the first day of the semester.) If a course has a starting date that is NOT the first day of the semester, the course materials will become available on that starting date.

Self-paced: Self-paced online course materials become available within 24 hours (on working days) of registering for a self-paced course.

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Who do I contact for questions or problems regarding WSU Online?

WSU Online Support Phone: 801-626-6499
Email: wsuonline@weber.eduu or visit the Contact Us page for more information

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How do I take tests?

The majority of tests are administered through Chi Tester. To access Chi Tester go to chitester.weber.edu.

Some tests are administered directly through WSU Online. Contact your instructor if you have questions about how to take your test. Depending on how the instructor has setup the course you may be required to take your tests at a testing center, or if you live outside a 50 mile radius you will need to setup a proctor. For more information go to testing information.

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Who do I contact for problems with Chi Tester?

Chi Tester Support Phone: 801-626-6477
Email: chitester@weber.edu

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How do I setup a proctor?

See proctor setup instructions.To qualify for a proctor you must live outside a 50 mile radius of any WSU’s facilities.

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Who do I contact for questions regarding proctor setup?

Proctor Support Phone: 801-626-7450
Email: onlinetesting@weber.edu

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Where do I go to get my Wildcat username and password?

Go to http://documents.weber.edu/techguide/wcacct.htm. Note that you must first be a Weber State University student to have a Wildcat username and password. Apply online.
*If you receive a message about WCID or PIDM not present in the banner system. Please double check that you are using the format requested when entering your birthdate and SSN. If the problem persists, please contact computing support.

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Who do I contact for Username or Password problems?

IT Service desk Phone: 801-626-7777
Email: csupport@weber.edu
Chat: http://www.weber.edu/help. Click the IT Service Desk live chat icon

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How do I access my Wildcat mail?

There are 2 ways to access your Wildcat mail:

  1. Go to https://www.weber.edu and login with your eWeber username and password
  2. Click the Wildcat Mail icon located on the top right hand side of the screen

OR

  1. Open a web browser and type in http://mail.weber.edu
  2. Type in your eWeber username and password and click OK

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Who do I contact for problems with Wildcat mail?

IT Service desk Phone: 801-626-7777
Email: csupport@weber.edu
Chat: http://www.weber.edu/help. Click the IT Service Desk live chat icon

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Where do I get text books

  1. Go to http://bookstore.weber.edu
  2. Click the Textbook link
  3. Search for your textbook by course

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What's the difference between self-paced, semester-based, hybrid and enhanced classes?

Campus

Courses offered "in person" at Weber State University, the Davis campus, at several WSU center’s, and designated local high schools.

Online

Courses that are completely on the web. No in person meetings of the class are required. Accommodations are made for labs, presentations or other course requirements that are usually done in person.

 Self-paced

Online classes that start any time. Complete your coursework within six months.
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Semester-based
Online classes that start and end with the regular WSU semester
>>Learn more

Hybrid

Courses that meet "in person," but have a significant portion of the course online. Some face to face meetings may be substituted for online work time. (Example: Two weeks in class, one week online, two weeks in class, one week online.)

Enhanced Courses

Courses that meet "in person," but have assignments, discussions, or other activities that utilize the online course system.

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I have a complaint. How can I get resolution?

Check out the complaint process page. It gives you step-by-step instructions for resolution to your problem.

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Contacting Us...

Registration & General Questions
1-800-848-7770, Option 4
(801-626-6600)
ce-enrollment@weber.edu

 

Tech Support for Online Classes
801-626-6499
(1-800-848-7770, Option 5 then 1)
wsuonline@weber.edu

 

Tech Support for
eMail and Password Reset
801-626-7777
1-800-848-7770, Option 5 then 1

 

Advising
1-800-848-7770, Option 4
(801-626-7218)
ssmith@weber.edu