Workforce Education and Training Course Descriptions

Ogden, Utah

Course Description

Name:	Dealing With Difficult Customers
Abbreviation:	PD-CUS09
Description:	The individual interfacing with the difficult customer can, by using the appropriate techniques, often resolve the problems and retain the customer, instead of contributing to the hostility of the situation. This course provides theory and role-playing of the basic skills needed to deal with emotional and/or difficult customers.

This course is not available for public enrollment registration through Workforce Education and Training at this time. Check back later for details, or customize/request this course.

Weber State University, Workforce Education and Training, Ogden, Utah 84408-4004,
801-626-6600 or 800-848-7770, training@weber.edu