Workforce Education and Training Course Descriptions

Ogden, Utah

Course Description

Name:	Secret Shopper
Abbreviation:	PD-CUS20
Description:	WSU will work with your organization in developing a script to determine how effectively your customer service personnel are representing your organization. We can provide both English-and Spanish-speaking “shoppers.” After the “shop” we can design customized training programs to address specific issues identified in the evaluation.

This course is not available for public enrollment registration through Workforce Education and Training at this time. Check back later for details, or customize/request this course.

Weber State University, Workforce Education and Training, Ogden, Utah 84408-4004,
801-626-6600 or 800-848-7770, training@weber.edu