Workforce Education and Training Course Descriptions

Ogden, Utah

Course Description

Name:	Telephone Service Skills
Abbreviation:	PD-CUS21
Description:	Many customers first interact with your organization via the telephone. It is critical that your employees use appropriate phone skills to provide service and to preserve and advance your customer relationships. This course is designed for the individual who is using the phone for customer interface. It is primarily focused on dealing with customer inquiries in either a technical or service situation. Listening skills as well as coping with emotional customers are included in the course.

This course is not available for public enrollment registration through Workforce Education and Training at this time. Check back later for details, or customize/request this course.

Weber State University, Workforce Education and Training, Ogden, Utah 84408-4004,
801-626-6600 or 800-848-7770, training@weber.edu