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Customers Grouping for Athletics 
2000 Employee Satisfaction Survey
Average response for grouping is 1.97*

Question 33:  My customers understand my work processes. Question 35:  My workgroup is involved in activities to improve service to our group's customers.
Question 34:  My workgroup does a good job for its customers. Question 36:  I think WSU does a good job for our customers.

*Average Score is on a scale of 1 to 5 -- lower score = better rating.
1 = Strongly Agree; 2 = Agree; 3 = Sometimes Agree/Sometimes Disagree; 4 = Disagree; 5 = Strongly Disagree