Administrative Services Division
Year 2001 Survey	Average Score is on a scale of 1 to 5 – lower score = better rating
	1 = Strongly Agree,  2 = Agree,  3 = Sometimes Agree/Sometimes Disagree
	4 = Disagree, 5 = Strongly Disagree
I have pride in my work.				I am recognized when I do a good job				I am treated as an equal
	Valid Percent				Valid Percent				Valid Percent
Year	2000	2001		Year	2000	2001		Year	2000	2001
Don't Know or Not Applicable				Don't Know or N/A	1.2	0.4		Don't Know or N/A	0.4	1.3
Strongly agree	56.5	60.5		Strongly agree	13.5	20.9		Strongly agree	16.5	25.4
Agree	32.9	30		Agree	41.6	43.6		Agree	36.2	32.5
Sometimes Agree or Disagree	7.3	6.4		Sometimes Agree or Disagree	29	26.5		Sometimes Agree or Disagree	29.6	27.2
Disagree	0.08	1.3		Disagree	10.2	5.1		Disagree	11.5	7.5
Strongly  Disagree	2.4	1.7		Strongly Disagree	4.5	3.4		Strongly Disagree	5.8	6.1
Total	100	100		Total	100	100		Total	100	100
AVERAGE	1.6	1.54		AVERAGE	2.5	2.26		AVERAGE	2.52	2.23
I feel that my job is valued				I feel that I am trusted				I feel empowered to make decisions.
	Valid Percent				Valid Percent				Valid Percent
	2000	2001			2000	2001		Year	2000	2001
Don't Know or N/A				Don't Know or N/A				Don't Know or N/A	0.8	1.7
Strongly agree	17.8	27.2		Strongly agree	31.1	41.4		Strongly agree	16.9	21.4
Agree	43.4	42.6		Agree	45.5	39.7		Agree	40.5	39.7
Sometimes Agree or Disagree	27.3	21.7		Sometimes Agree or Disagree	14.3	12.9		Sometimes Agree or Disagree	26	27.8
Disagree	5.8	5.5		Disagree	5.7	3.4		Disagree	10.7	6
Strongly Disagree	5.8	3		Strongly Disagree	3.3	2.6		Strongly Disagree	5	3.4
Total	100	100		Total	100	100		Total	100	100
AVERAGE	2.38	2.14		AVERAGE	2.04	1.86		AVERAGE	2.46	2.29
I am treated with respect and dignity				I am paid fairly for the kind of work I do				I feel my job is secure as long as I do good work
	Valid Percent				Valid Percent				Valid Percent
	2000	2001			2000	2001			2000	2001
Don't Know or N/A	0.4			Don't Know or N/A				Don't Know or N/A		0.8
Strongly agree	19.5	30.2		Strongly agree	4.9	7.7		Strongly agree	25	33.5
Agree	42.3	40.9		Agree	15.5	27.4		Agree	51.2	45.8
Sometimes Agree or Disagree	26.4	19		Sometimes Agree or Disagree	20.8	22.2		Sometimes Agree or Disagree	18.1	14.4
Disagree	8.1	6.5		Disagree	28.2	26.9		Disagree	4	3
Strongly Disagree	3.3	3.4		Strongly Disagree	30.6	15.8		Strongly Disagree	1.6	2.5
Total	100	100		Total	100	100		Total	100	100
AVERAGE	2.32	2.12		AVERAGE	3.62	3.16		AVERAGE	2.04	1.94
Our benefit program meets my needs				I feel personally safe at WSU				I deal with stress associated with my job
	Valid Percent				Valid Percent				Valid Percent
	2000	2001			2000	2001			2000	2001
Don't Know or N/A	9.4	9.9		Don't Know or N/A	0.8	1.3		Don't Know or N/A	1.2	0.4
Strongly agree	15.2	21.6		Strongly agree	28.6	34.9		Strongly agree	23.6	28.3
Agree	38.1	38.4		Agree	57.6	51.3		Agree	49.2	47.2
Sometimes Agree or Disagree	21.7	23.3		Sometimes Agree or Disagree	11.3	10.3		Sometimes Agree or Disagree	24	21
Disagree	9.4	4.7		Disagree	1.7	1.7		Disagree	0.8	2.6
Strongly Disagree	6.1	2.2		Strongly Disagree		0.4		Strongly Disagree	1.2	0.4
Total	100	100		Total	100	100		Total	100	100
AVERAGE	2.48	2.2		AVERAGE	1.86	1.8		AVERAGE	2.06	1.99
I have flexibility in the hours I work				There is cooperation between my workgroup & other groups at WSU
	Valid Percent				Valid Percent			People in my workgroup cooperate w/each other
	2000	2001			2000	2001			Valid Percent
Don't Know or N/A	0.4	1.7		Don't Know or Not Applicable	1.2	3.4			2000	2001
Strongly agree	21.5	31.8		Strongly Agree	13.6	17.8		Don't Know or Not Applicable	0.8	0.4
Agree	50.2	35.6		Agree	40.3	42.8		Strongly agree	23.5	34.3
Sometimes Agree or Disagree	15.8	19.3		Sometimes Agree or Disagree	34.2	21.6		Agree	44.9	36
Disagree	8.5	8.2		Disagree	8.6	11.9		Sometimes Agree or Disagree	22.2	23.7
Strongly Disagree	3.6	3.4		Strongly Disagree	2.1	2.5		Disagree	7.4	4.2
Total	100	100		Total	100	100		Strongly disagree	1.2	1.3
AVERAGE	2.21	2.14		AVERAGE	2.44	2.36		Total	100	100
								AVERAGE	2.16	2.02
I am treated as part of the team				My supervisor supports my decisions.				I feel free to tell my supervisor what I think.
	Valid Percent				Valid Percent				Valid Percent
	2000	2001			2000	2001			2000	2001
Don't Know or Not Applicable	0.8	0.4		Don't Know or Not Applicable	2.1	0.4		Don't Know or Not Applicable	0.4	0.4
Strongly agree	22.1	35.3		Strongly agree	28.5	34.3		Strongly agree	33.7	31.5
Agree	48	38.7		Agree	39.3	45.3		Agree	34.1	43.4
Sometimes Agree or Disagree	21.3	17.9		Sometimes Agree or Disagree	20.2	13.1		Sometimes agree or disagree	21.5	15.7
Disagree	6.1	5.5		Disagree	4.1	5.5		Disagree	5.3	5.1
Strongly disagree	1.6	2.1		Strongly disagree	5.8	1.3		Strongly Disagree	4.9	3.8
Total	100	100		Total	100	100		Total	100	100
AVERAGE	2.16	2		AVERAGE	2.17	1.94		AVERAGE	2.12	2.06
I feel free to tell upper management what I think.				My supervisor lets me do my job w/o interfering				My supervisor lets me know what's expected of me.
	Valid Percent				Valid Percent				Valid Percent
	2000	2001			2000	2001			2000	2001
Don't Know or Not Applicable	4.5	2.1		Don't Know or Not Applicable	0.4			Don't Know or Not Applicable		0.4
Strongly agree	12.7	14		Strongly agree	31.8	37.7		Strongly agree	23.4	31.2
Agree	27	31.8		Agree	42.1	42.9		Agree	48.4	45.3
Sometimes Agree or Disagree	28.7	32.2		Sometimes Agree or Disagree	16.9	13		Sometimes Agree or Disagree	18.4	17.5
Disagree	15.2	11.4		Disagree	4.1	3.9		Disagree	6.6	4.7
Strongly Disagree	11.9	8.5		Strongly disagree	4.5	2.6		Strongly Disagree	3.3	0.9
Total	100	100		Total	100	100		Total	100	100
AVERAGE	2.85	2.68		AVERAGE	2.06	1.91		AVERAGE	2.17	1.98
My supervisor is willing to listen to my concerns
	Valid Percent			My supervisor asks for my ideas about things affecting our work				Upper mgt pays attention to ideas/suggestions from people at my level
	2000	2001			Valid Percent				Valid Percent
Don't Know or Not Applicable					2000	2001			2000	2001
Strongly agree	28.2	34.8		Don't Know or Not Applicable	0.4	0.9
Agree	46.9	47		Strongly agree	19.4	25.9		Don't Know or Not Applicable	6.9	3
Sometimes Agree or Disagree	17.1	12.2		Agree	43.3	44.4		Strongly agree	5.3	12
Disagree	3.3	5.7		Sometimes Agree or Disagree	25.1	21.1		Agree	26	38.6
Strongly Disagree	4.5	0.4		Disagree	6.1	6		Sometimes Agree or Sometimes Disagree	33.3	27.9
Total	100	100		Strongly disagree	5.7	1.7		Disagree	14.6	10.3
AVERAGE	2.08	1.9		Total	100	100		Strongly Disagree	13.8	8.2
				AVERAGE	2.33	2.13		Total	100	100
								AVERAGE	3.04	2.63
Rules and procedures do not interfere with how well I am able to do my job
	Valid Percent			We use safe work practices				I can get the supplies and resources I need to do my job
	2000	2001			Valid Percent				Valid Percent
Don't Know or Not Applicatle	1.6	0.8			2000	2001			2000	2001
Strongly agree	12.2	23.7		Don't Know or Not Applicable	0.4			Don't Know or Not Applicable
Agree	51.6	49.2		Strongly agree	37.6	38.9		Strongly agree	30.5	30.6
Sometimes Agree or Sometimes Disagree	26.8	16.1		Agree	48.6	49.1		Agree	45.4	37.9
Disagree	5.3	7.2		Sometimes Agree or Sometimes Disagree	8.2	9.8		Sometimes Agree or Sometimes Disagree	16.9	25.9
Strongly Disagree	2.4	3		Disagree	3.3	2.1		Disagree	3.6	3
Total	100	100		Strongly Disagree	2			Strongly Disagree	3.6	2.6
AVERAGE	2.33	2.16		Total	100	100		Total	100	100
				AVERAGE	1.83	1.75		AVERAGE	2.04	2.09
I enjoy working with the people in my work group				I feel comfortable working at WSU				I feel that WSU has a friendly environment
	Valid Percent				Valid Percent				Valid Percent
	2000	2001			2000	2001			2000	2001
Don't Know or Not Applicable	0.4			Don't Know or Not Applicable	0.4	0.8		Don't Know or Not Applicable
Strongly agree	38.1	43.4		Strongly agree	32.9	37.3		Strongly agree	25.4	33.6
Agree	47	42.1		Agree	47.2	52.1		Agree	52.8	52.8
Sometimes Agree or Sometimes Disagree	11.7	13.2		Sometimes Agree or Sometimes Disagree	15.9	7.6		Sometimes Agree or Sometimes Disagree	19.4	11.9
Disagree	1.2	0.4		Disagree	2	0.8		Disagree	2.4	0.9
Strongly Disagree	1.6	0.9		Strongly Disagree	1.6	1.3		Strongly Disagree		0.9
Total	100	100		Total	100	100		Total	100	100
AVERAGE	1.8	1.73		AVERAGE	1.92	1.76		AVERAGE	1.98	1.83
I feel that my working environment is acceptable				My customers understand my work process				My workgroup does a good job for its customers
	Valid Percent				Valid Percent				Valid Percent
	2000	2001			2000	2001			2000	2001
Don't Know or N/A				Don't Know or Not Applicable	6.5	3.8		Don't Know or Not Applicable	3.3	3.4
Strongly agree	22.7	28.6		Strongly agree	6.5	12.3		Strongly agree	30.5	46.4
Agree	52.6	49.6		Agree	29	36		Agree	45.1	38.7
Sometimes Agree or Sometimes Disagree	18.6	17.9		Sometimes Agree or Sometimes Disagree	36.7	33.9		Sometimes Agree or Sometimes Disagree	18.3	11.1
Disagree	4.5	3.4		Disagree	17.1	8.1		Disagree	2
Strongly Disagree	1.6	0.4		Strongly Disagree	4.1	5.9		Strongly Disagree	0.8	0.4
Total	100	100		Total	100	100		Total	100	100
AVERAGE	2.09	1.97		AVERAGE	2.82	2.58		AVERAGE	1.93	1.65
My workgroup is involved in activities to improve svc to our group's customers
	Valid Percent			I think WSU does a good job for our customers				I am proud to work for WSU
	2000	2001			Valid Percent				Valid Percent
Don't Know or Not Applicable	7.7	5.6			2000	2001			2000	2001
Strongly agree	22.7	27.8		Don't Know or Not Applicable	2.4	0.9		Don't Know or Not Applicable
Agree	48.6	46.2		Strongly agree	20.8	24.8		Strongly agree	32.4	40
Sometimes Agree or Sometimes Disagree	13.4	16.2		Agree	51.4	50.9		Agree	43	43
Disagree	6.5	3		Sometimes Agree or Sometimes Disagree	18.4	20.5		Sometimes Agree or Sometimes Disagree	18.4	15.7
Strongly Disagree	1.2	1.3		Disagree	5.3	0.9		Disagree	4.1	0.9
Total	100	100		Strongly Disagree	1.6	2.1		Strongly Disagree	2	0.4
AVERAGE	2.07	1.98		Total	100	100		Total	100	100
				AVERAGE	2.14	2.04		AVERAGE	2	1.79
All things considered, working for WSU is a good deal for me.				I participate in training opportunities that help me do a better job.
	Valid Percent				Valid Percent
	2000	2001			2000	2001
Don' Know or Not Applicable	2			Don't know or Not applicable	0.4	5.5
Strongly agree	23.6	32.5		Strongly agree	22.8	25.8
Agree	49.2	51.9		Agree	44.7	46.2
Sometimes Agree or Sometimes Disagree	19.9	13.5		Sometimes Agree or Sometimes Disagree	25.6	17.8
Disagree	4.5	1.7		Disagree	2.8	3.4
Strongly Disagree	0.8	0.4		Strongly Disagree	3.7	1.3
Total	100	100		Total	100	100
AVERAGE	2.19	1.86		AVERAGE	2.08	2.03