DEPARTMENT =Printing Services
Year 2001 Survey	Average Score is on a scale of 1 to 5 – lower score = better rating
	1 = Strongly Agree,  2 = Agree,  3 = Sometimes Agree/Sometimes Disagree
	4 = Disagree, 5 = Strongly Disagree
I have pride in my work.				I am recognized when I do a good job				I am treated as an equal
	Valid Percent				Valid Percent				Valid Percent
Year	2000	2001		Year	2000	2001		Year	2000	2001
Don't Know or Not Applicable				Don't Know or N/A				Don't Know or N/A
Strongly agree	42.9	64.3		Strongly agree	14.3	23.1		Strongly agree	28.6	35.7
Agree	57.1	35.7		Agree	42.9	23.1		Agree	28.6
Sometimes Agree or Disagree				Sometimes Agree or Disagree	14.3	46.2		Sometimes Agree or Disagree	14.3	42.9
Disagree				Disagree				Disagree	14.3	14.3
Strongly  Disagree				Strongly Disagree	28.6	7.7		Strongly Disagree	14.3	7.1
Total				Total				Total
AVERAGE				AVERAGE				AVERAGE
I feel that my job is valued				I feel that I am trusted				I feel empowered to make decisions.
	Valid Percent				Valid Percent				Valid Percent
Year	2000	2001		Year	2000	2001		Year	2000	2001
Don't Know or N/A				Don't Know or N/A				Don't Know or N/A
Strongly agree	14.3	42.9		Strongly agree	57.1	50		Strongly agree	42.9	28.6
Agree	42.9	21.4		Agree	42.9	14.3		Agree		28.6
Sometimes Agree or Disagree	28.6	28.6		Sometimes Agree or Disagree		28.6		Sometimes Agree or Disagree	28.6	35.7
Disagree	14.3	7.1		Disagree				Disagree	14.3
Strongly Disagree				Strongly Disagree		7.1		Strongly Disagree	14.3	7.1
Total				Total				Total
AVERAGE				AVERAGE				AVERAGE
I am treated with respect and dignity				I am paid fairly for the kind of work I do				I feel my job is secure as long as I do good work
	Valid Percent				Valid Percent				Valid Percent
Year	2000	2001		Year	2000	2001		Year	2000	2001
Don't Know or N/A				Don't Know or N/A				Don't Know or N/A
Strongly agree	28.6	53.8		Strongly agree	14.3			Strongly agree	57.1	35.7
Agree	42.9	7.7		Agree	14.3	46.2		Agree	42.9	57.1
Sometimes Agree or Disagree	14.3	30.8		Sometimes Agree or Disagree	42.9	15.4		Sometimes Agree or Disagree		7.1
Disagree		7.7		Disagree	14.3	38.5		Disagree
Strongly Disagree	14.3			Strongly Disagree	14.3			Strongly Disagree
Total				Total				Total
AVERAGE				AVERAGE				AVERAGE
Our benefit program meets my needs				I feel personally safe at WSU				I deal with stress associated with my job
	Valid Percent				Valid Percent				Valid Percent
Year	2000	2001		Year	2000	2001		YeaR	2000	2001
Don't Know or N/A	14.3	23.1		Don't Know or N/A				Don't Know or N/A
Strongly agree	14.3	15.4		Strongly agree	14.3	42.9		Strongly agree	42.9	46.2
Agree	57.1	23.1		Agree	85.7	35.7		Agree	57.1	46.2
Sometimes Agree or Disagree	14.3	38.5		Sometimes Agree or Disagree		21.4		Sometimes Agree or Disagree		7.7
Disagree				Disagree				Disagree
Strongly Disagree				Strongly Disagree				Strongly Disagree
Total				Total				Total
AVERAGE				AVERAGE				AVERAGE
I have flexibility in the hours I work				There is cooperation between my workgroup & other groups at WSU
	Valid Percent				Valid Percent			People in my workgroup cooperate w/each other
Year	2000	2001		Year	2000	2001			Valid Percent
Don't Know or N/A				Don't Know or Not Applicable				Year	2000	2001
Strongly agree	42.9	35.7		Strongly Agree	42.9	21.4		Don't Know or Not Applicable
Agree	28.6	35.7		Agree	28.6	35.7		Strongly agree	28.6	35.7
Sometimes Agree or Disagree	28.6	21.4		Sometimes Agree or Disagree	14.3	14.3		Agree	42.9	21.4
Disagree		7.1		Disagree	14.3	28.6		Sometimes Agree or Disagree	14.3	42.9
Strongly Disagree				Strongly Disagree				Disagree	14.3
Total				Total				Strongly disagree
AVERAGE				AVERAGE				Total
								AVERAGE
I am treated as part of the team				My supervisor supports my decisions.				I feel free to tell my supervisor what I think.
	Valid Percent				Valid Percent				Valid Percent
Year	2000	2001		Year	2000	2001		Year	2000	2001
Don't Know or Not Applicable				Don't Know or Not Applicable				Don't Know or Not Applicable
Strongly agree	42.9	38.5		Strongly agree	57.1	42.9		Strongly agree	28.6	35.7
Agree	28.6	30.8		Agree	14.3	42.9		Agree	57.1	35.7
Sometimes Agree or Disagree		15.4		Sometimes Agree or Disagree	14.3			Sometimes agree or disagree		14.3
Disagree	14.3	15.4		Disagree		14.3		Disagree		7.1
Strongly disagree	14.3			Strongly disagree	14.3			Strongly Disagree	14.3	7.1
Total				Total				Total
AVERAGE				AVERAGE				AVERAGE
I feel free to tell upper management what I think.				My supervisor lets me do my job w/o interfering				My supervisor lets me know what's expected of me.
	Valid Percent				Valid Percent				Valid Percent
Year	2000	2001		Year	2000	2001		Year	2000	2001
Don't Know or Not Applicable				Don't Know or Not Applicable				Don't Know or Not Applicable		7.1
Strongly agree		28.6		Strongly agree	28.6	50		Strongly agree	28.6	42.9
Agree	71.4	42.9		Agree	57.1	21.4		Agree	57.1	35.7
Sometimes Agree or Disagree		21.4		Sometimes Agree or Disagree		14.3		Sometimes Agree or Disagree	14.3	14.3
Disagree				Disagree	14.3	14.3		Disagree
Strongly Disagree	28.6	7.1		Strongly disagree				Strongly Disagree
Total				Total				Total
AVERAGE				AVERAGE				AVERAGE
My supervisor is willing to listen to my concerns
	Valid Percent			My supervisor asks for my ideas about things affecting our work				Upper mgt pays attention to ideas/suggestions from people at my level
Year	2000	2001			Valid Percent				Valid Percent
Don't Know or Not Applicable				Year	2000	2001		Year	2000	2001
Strongly agree	50	42.9		Don't Know or Not Applicable				Don't Know or Not Applicable
Agree	50	28.6		Strongly agree	50	28.6		Strongly agree		21.4
Sometimes Agree or Disagree		21.4		Agree	16.7	28.6		Agree	71.4	35.7
Disagree		7.1		Sometimes Agree or Disagree	16.7	35.7		Sometimes Agree or Sometimes Disagree		7.1
Strongly Disagree				Disagree	16.7	7.1		Disagree		21.4
Total				Strongly disagree				Strongly Disagree	28.6	14.3
AVERAGE				Total				Total
				AVERAGE				AVERAGE
Rules and procedures do not interfere with how well I am able to do my job
	Valid Percent			We use safe work practices				I can get the supplies and resources I need to do my job
Year	2000	2001			Valid Percent				Valid Percent
Don't Know or Not Applicable				Year	2000	2001		Year	2000	2001
Strongly agree	14.3	28.6		Don't Know or Not Applicable				Don't Know or Not Applicable
Agree	71.4	42.9		Strongly agree	28.6	35.7		Strongly agree	42.9	42.9
Sometimes Agree or Sometimes Disagree	14.3	21.4		Agree	71.4	64.3		Agree	14.3	50
Disagree		7.1		Sometimes Agree or Sometimes Disagree				Sometimes Agree or Sometimes Disagree		7.1
Strongly Disagree				Disagree				Disagree
Total				Strongly Disagree				Strongly Disagree	42.9
AVERAGE				Total				Total
				AVERAGE				AVERAGE
I enjoy working with the people in my work group				I feel comfortable working at WSU				I feel that WSU has a friendly environment
	Valid Percent				Valid Percent				Valid Percent
Year	2000	2001		Year	2000	2001		Year	2000	2001
Don't Know or Not Applicable				Don't Know or Not Applicable				Don't Know or Not Applicable
Strongly agree	28.6	38.5		Strongly agree	28.6	42.9		Strongly agree	16.7	46.2
Agree	57.1	38.5		Agree	57.1	57.1		Agree	66.7	46.2
Sometimes Agree or Sometimes Disagree	14.3	23.1		Sometimes Agree or Sometimes Disagree				Sometimes Agree or Sometimes Disagree	16.7	7.7
Disagree				Disagree				Disagree
Strongly Disagree				Strongly Disagree	14.3			Strongly Disagree
Total				Total				Total
AVERAGE				AVERAGE				AVERAGE
I feel that my working environment is acceptable				My customers understand my work process				My workgroup does a good job for its customers
	Valid Percent				Valid Percent				Valid Percent
Year	2000	2001		Year	2000	2001		Year	2000	2001
Don't Know or Not Applicable				Don't Know or Not Applicable		7.1		Don't Know or Not Applicable
Strongly agree		38.5		Strongly agree		7.1		Strongly agree	28.6	78.6
Agree	42.9	15.4		Agree	33.3	14.3		Agree	71.4	21.4
Sometimes Agree or Sometimes Disagree	42.9	30.8		Sometimes Agree or Sometimes Disagree	66.7	28.6		Sometimes Agree or Sometimes Disagree
Disagree	14.3	15.4		Disagree		14.3		Disagree
Strongly Disagree				Strongly Disagree		28.6		Strongly Disagree
Total				Total				Total
AVERAGE				AVERAGE				AVERAGE
My workgroup is involved in activities to improve svc to our group's customers
	Valid Percent			I think WSU does a good job for our customers				I am proud to work for WSU
Year	2000	2001			Valid Percent				Valid Percent
Don't Know or Not Applicable				Year	2000	2001		Year	2000	2001
Strongly agree		57.1		Don't Know or Not Applicable				Don't Know or Not Applicable
Agree	71.4	21.4		Strongly agree	16.7	35.7		Strongly agree	42.9	61.5
Sometimes Agree or Sometimes Disagree	28.6	21.4		Agree	66.7	21.4		Agree	42.9	23.1
Disagree				Sometimes Agree or Sometimes Disagree		28.6		Sometimes Agree or Sometimes Disagree	14.3	15.4
Strongly Disagree				Disagree		7.1		Disagree
Total				Strongly Disagree	16.7	7.1		Strongly Disagree
AVERAGE				Total				Total
				AVERAGE				AVERAGE
All things considered, working for WSU is a good deal for me.				I participate in training opportunities that help me do a better job.
	Valid Percent				Valid Percent
Year	2000	2001		Year	2000	2001
Don't  Know or Not Applicable				Don't know or Not applicable		14.3
Strongly agree	14.3	28.6		Strongly agree	42.9	21.4
Agree	14.3	71.4		Agree	42.9	57.1
Sometimes Agree or Sometimes Disagree	71.4			Sometimes Agree or Sometimes Disagree	14.3	7.1
Disagree				Disagree
Strongly Disagree				Strongly Disagree
Total				Total
AVERAGE				AVERAGE