DEPARTMENT = B&IR
Year 2002 Survey	Average Score is on a scale of 1 to 5 – lower score = better rating
	1 = Strongly Agree,  2 = Agree,  3 = Sometimes Agree/Sometimes Disagree
	4 = Disagree, 5 = Strongly Disagree
I have pride in my work.							I am recognized when I do a good job							I am treated as an equal
	Valid Percent							Valid Percent							Valid Percent
	2000	2001	2002	2003				2000	2001	2002	2003				2000	2001	2002	2003
Don't Know or Not Applicable							Don't Know or Not Applicable							Don't Know or Not Applicable
Strongly agree	42.9	66.7	28.6	33.3			Strongly agree	14.3	16.7	14.3	50			Strongly agree			28.6	50
Agree	57.1	33.3	28.6	50			Agree	42.9	66.7	28.6	33.3			Agree	57.1	80	57.1	33.3
Sometimes Agree or Disagree			28.6	16.7			Sometimes Agree or Disagree	42.8	16.7	42.9	16.7			Sometimes Agree or Disagree	28.6	20	14.3	16.7
Disagree			14.3				Disagree							Disagree	14.3
Strongly  Disagree							Strongly Disagree			14.3				Strongly Disagree
I feel that my job is valued							I feel that I am trusted							I feel empowered to make decisions.
	Valid Percent							Valid Percent							Valid Percent
	2000	2001	2002	2003				2000	2001	2002	2003				2000	2001	2002	2003
Don't Know or Not Applicable							Don't Know or Not Applicable							Don't Know or Not Applicable
Strongly agree	14.3	16.7		33.3			Strongly agree			28.6	16.7			Strongly agree	14.3	20	33.3	16.7
Agree	71.4	33.3	42.9	50			Agree	57.1	80	71.4	83.3			Agree	57.1	40	66.7	66.7
Sometimes Agree or Disagree	14.3	50	42.9	16.7			Sometimes Agree or Disagree	42.9	20					Sometimes Agree or Disagree	14.3	40		16.7
Disagree			14.3				Disagree							Disagree
Strongly Disagree							Strongly Disagree							Strongly Disagree	14.3
Total
AVERAGE
I am treated with respect and dignity							I am paid fairly for the kind of work I do							I feel my job is secure as long as I do good work
	Valid Percent							Valid Percent							Valid Percent
	2000	2001	2002	2003				2000	2001	2002	2003				2000	2001	2002	2003
Don't Know or Not Applicable							Don't Know or Not Applicable							Don't Know or Not Applicable
Strongly agree	14.3	50	50	66.7			Strongly agree			16.7	50			Strongly agree	14.3	16.7	33.3	66.7
Agree	57.1	33.3	50	33.3			Agree	14.3	66.7	16.7	33.3			Agree	71.4	66.7	66.7	33.3
Sometimes Agree or Disagree	28.6	16.7					Sometimes Agree or Disagree	28.6	16.7	50	16.7			Sometimes Agree or Disagree	14.3	16.7
Disagree							Disagree	42.9	16.7					Disagree
Strongly Disagree							Strongly Disagree	14.3		16.7				Strongly Disagree
Total							Total							Total
AVERAGE							AVERAGE							AVERAGE
Our benefit program meets my needs							I feel personally safe at WSU							I deal with stress associated with my job
	Valid Percent							Valid Percent							Valid Percent
	2000	2001	2002	2003				2000	2001	2002	2003				2000	2001	2002	2003
Don't Know or Not Applicable	14.3		16.7	16.7			Don't Know or Not Applicable							Don't Know or Not Applicable
Strongly agree	14.3	40	16.7	66.7			Strongly agree	14.3	33.3	66.7	66.7			Strongly agree	14.3	33.3	50	66.7
Agree	28.6	20	33.3				Agree	85.7	66.7	33.3	33.3			Agree	57.1	66.7	50	16.7
Sometimes Agree or Disagree	28.6	40	16.7				Sometimes Agree or Disagree							Sometimes Agree or Disagree	28.6			16.7
Disagree	14.3		16.7	16.7			Disagree							Disagree
Strongly Disagree							Strongly Disagree							Strongly Disagree
Total							Total							Total
AVERAGE							AVERAGE							AVERAGE
I have flexibility in the hours I work							There is cooperation between my workgroup & other groups at WSU
	Valid Percent							Valid Percent						People in my workgroup cooperate w/each other
	2000	2001	2002	2003				2000	2001	2002	2003				2000	2001	2002	2003
Don't Know or Not Applicable							Don't Know or Not Applicable								Valid Percent
Strongly agree	42.9	50	66.7	66.7			Strongly Agree			33.3	33.3			Don't Know or Not Applicable				33.3
Agree	42.9	50	16.7	33.3			Agree	71.4	100	50	33.3			Strongly agree	14.3	16.7	50	33.3
Sometimes Agree or Disagree			16.7				Sometimes Agree or Disagree	14.3		16.7	33.3			Agree	42.9	83.3	50	33.3
Disagree	14.3						Disagree	14.3						Sometimes Agree or Disagree	42.9
Strongly Disagree							Strongly Disagree							Disagree
Total							Total							Strongly disagree
AVERAGE							AVERAGE							Total
														AVERAGE
I am treated as part of the team							My supervisor supports my decisions.							I feel free to tell my supervisor what I think.
	Valid Percent							Valid Percent							Valid Percent
	2000	2001	2002	2003				2000	2001	2002	2003				2000	2001	2002	2003
Don't Know or Not Applicable							Don't Know or Not Applicable			16.7				Don't Know or Not Applicable			16.7
Strongly agree	14.3	16.7	33.3	50			Strongly agree		20	50	66.7			Strongly agree	14.3		33.3	66.7
Agree	71.4	66.7	66.7	33.3			Agree	57.1	60	33.3	33.3			Agree	57.1	83.3	50	33.3
Sometimes Agree or Disagree		16.7		16.7			Sometimes Agree or Disagree	42.9						Sometimes agree or disagree	28.6
Disagree	14.3						Disagree		20					Disagree
Strongly disagree							Strongly disagree							Strongly Disagree		16.7
Total							Total							Total
AVERAGE							AVERAGE							AVERAGE
I feel free to tell upper management what I think.							My supervisor lets me do my job w/o interfering							My supervisor lets me know what's expected of me.
	Valid Percent							Valid Percent							Valid Percent
	2000	2001	2002	2003				2000	2001	2002	2003				2000	2001	2002	2003
Don't Know or Not Applicable				16.7			Don't Know or Not Applicable			16.7				Don't Know or Not Applicable			16.7
Strongly agree				66.7			Strongly agree	28.6	16.7	50	50			Strongly agree			33.3	50
Agree	57.1	50	33.3	16.7			Agree	42.9	66.7	33.3	50			Agree	57.1	80	50	33.3
Sometimes Agree or Disagree	42.9	50	50				Sometimes Agree or Disagree	14.3						Sometimes Agree or Disagree	28.6			16.7
Disagree			16.7				Disagree		16.7					Disagree	14.3	20
Strongly Disagree							Strongly disagree	14.3						Strongly Disagree
Total							Total							Total
AVERAGE							AVERAGE							AVERAGE
My supervisor is willing to listen to my concerns
	Valid Percent						My supervisor asks for my ideas about things affecting our work
	2000	2001	2002	2003				2000	2001	2002	2003				2000	2001	2002	2003
Don't Know or Not Applicable			16.7					Valid Percent						Upper mgt pays attention to ideas/suggestions from people at my level
Strongly agree	42.9	16.7	50	50			Don't Know or Not Applicable			16.7					Valid Percent
Agree	42.9	66.7	33.3	50			Strongly agree		16.7	33.3	50			Don't Know or Not Applicable	14.3
Sometimes Agree or Disagree	14.3						Agree	57.1	50	16.7	33.3			Strongly agree				50
Disagree		16.7					Sometimes Agree or Disagree	28.6	33.3	33.3	16.7			Agree	42.9	50	16.7	16.7
Strongly Disagree							Disagree	14.3						Sometimes Agree or Sometimes Disagree	28.6	33.3	66.7	33.3
Total							Strongly disagree							Disagree	14.3	16.7	16.7
AVERAGE							Total							Strongly Disagree
							AVERAGE							Total
														AVERAGE
Rules and procedures do not interfere with how well I am able to do my job
	Valid Percent						We use safe work practices							I can get the supplies and resources I need to do my job
	2000	2001	2002	2003				Valid Percent							Valid Percent
Don't Know or Not Applicable								2000	2001	2002	2003				2000	2001	2002	2003
Strongly agree	14.3	16.7	33.3	50			Don't Know or Not Applicable							Don't Know or Not Applicable
Agree	71.4	83.3	66.7	50			Strongly agree	42.9	16.7	50	50			Strongly agree	42.9	16.7	50	66.7
Sometimes Agree or Sometimes Disagree	14.3						Agree	57.1	83.3	50	50			Agree	57.1	83.3	50	33.3
Disagree							Sometimes Agree or Sometimes Disagree							Sometimes Agree or Sometimes Disagree
Strongly Disagree							Disagree							Disagree
Total							Strongly Disagree							Strongly Disagree
AVERAGE							Total							Total
							AVERAGE							AVERAGE
I enjoy working with the people in my work group							I feel comfortable working at WSU							I feel that WSU has a friendly environment
	Valid Percent							Valid Percent							Valid Percent
	2000	2001	2002	2003				2000	2001	2002	2003				2000	2001	2002	2003
Don't Know or Not Applicable							Don't Know or Not Applicable							Don't Know or Not Applicable
Strongly agree	28.6	66.7	33.3	83.3			Strongly agree	28.6		50	66.7			Strongly agree	14.3		50	50
Agree	42.9	16.7	50	16.7			Agree	57.1	100	50	33.3			Agree	71.4	100	50	50
Sometimes Agree or Sometimes Disagree	28.6	16.7	16.7				Sometimes Agree or Sometimes Disagree	14.3						Sometimes Agree or Sometimes Disagree	14.3
Disagree							Disagree							Disagree
Strongly Disagree							Strongly Disagree							Strongly Disagree
Total							Total							Total
AVERAGE							AVERAGE							AVERAGE
I feel that my working environment is acceptable							My customers understand my work process							My workgroup does a good job for its customers
	Valid Percent							Valid Percent							Valid Percent
	2000	2001	2002	2003				2000	2001	2002	2003				2000	2001	2002	2003
Don't Know or Not Applicable							Don't Know or Not Applicable	14.3		16.7				Don't Know or Not Applicable			16.7
Strongly agree	28.6	16.7	66.7	66.7			Strongly agree			16.7				Strongly agree	14.3	33.3	33.3	50
Agree	71.4	83.3	33.3	33.3			Agree	28.6	80	33.3	16.7			Agree	71.4	50	33.3	50
Sometimes Agree or Sometimes Disagree							Sometimes Agree or Sometimes Disagree	57.1	20	16.7	83.3			Sometimes Agree or Sometimes Disagree	14.3	16.7	16.7
Disagree							Disagree			16.7				Disagree
Strongly Disagree							Strongly Disagree							Strongly Disagree
Total							Total							Total
AVERAGE							AVERAGE							AVERAGE
My workgroup is involved in activities to improve svc to our group's customers
	Valid Percent						I think WSU does a good job for our customers							I am proud to work for WSU
	2000	2001	2002	2003				2000	2001	2002	2003				2000	2001	2002	2003
Don't Know or Not Applicable	14.3		16.7					Valid Percent							Valid Percent
Strongly agree		20	16.7	50			Don't Know or Not Applicable							Don't Know or Not Applicable
Agree	85.7	80	33.3	50			Strongly agree	42.9		16.7	33.3			Strongly agree	14.3		33.3	50
Sometimes Agree or Sometimes Disagree			33.3				Agree	42.9	100	66.7	66.7			Agree	71.4	100	50	50
Disagree							Sometimes Agree or Sometimes Disagree	14.3		16.7				Sometimes Agree or Sometimes Disagree	14.3		16.7
Strongly Disagree							Disagree							Disagree
Total							Strongly Disagree							Strongly Disagree
AVERAGE							Total							Total
							AVERAGE							AVERAGE
All things considered, working for WSU is a good deal for me.							I participate in training opportunities that help me do my job better.
	Valid Percent							Valid Percent
	2000	2001	2002	2003				2000	2001	2002	2003
Don't Know or Not Applicable	14.3						Don't know or Not applicable			16.7
Strongly agree	28.6	33.3	33.3	100			Strongly agree	14.3	60	33.3	66.7
Agree	57.1	66.7	50				Agree	71.4	40	16.7	16.7
Sometimes Agree or Sometimes Disagree			16.7				Sometimes Agree or Sometimes Disagree	14.3		16.7	16.7
Disagree							Disagree			16.7
Strongly Disagree							Strongly Disagree
Total							Total
AVERAGE							AVERAGE