DEPARTMENT = Custodial
Year 2001 Survey	Average Score is on a scale of 1 to 5 – lower score = better rating
	1 = Strongly Agree,  2 = Agree,  3 = Sometimes Agree/Sometimes Disagree
	4 = Disagree, 5 = Strongly Disagree
I have pride in my work.						I am recognized when I do a good job						I am treated as an equal
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or Not Applicable						Don't Know or Not Applicable	4.3	1.6				Don't Know or Not Applicable		3.2	1.9
Strongly agree	40	41.9	56.4			Strongly agree	12.9	27.4	30.8			Strongly agree	21.7	25.8	29.6
Agree	44.3	37.1	34.5			Agree	47.1	38.7	44.2			Agree	40.6	32.3	35.2
Sometimes Agree or Disagree	7.1	12.9	5.5			Sometimes Agree or Disagree	24.3	27.4	17.3			Sometimes Agree or Disagree	23.2	25.8	14.8
Disagree	2.9	3.2	1.8			Disagree	8.6	4.8	1.9			Disagree	8.7	8.1	14.8
Strongly  Disagree	5.7	4.8	1.8			Strongly Disagree	2.9		5.8			Strongly Disagree	5.8	4.8	3.7
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE		2.32
I feel that my job is valued						I feel that I am trusted						I feel empowered to make decisions.
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or Not Applicable			1.8			Don't Know or Not Applicable						Don't Know or Not Applicable	2.9	3.2	1.8
Strongly agree	16.2	20.3	21.8			Strongly agree	25.7	32.3	42.9			Strongly agree	10.1	17.5	21.4
Agree	45.6	51.6	45.5			Agree	54.3	51.6	39.3			Agree	55.1	41.3	42.9
Sometimes Agree or Disagree	27.9	17.2	14.5			Sometimes Agree or Disagree	7.1	11.3	10.7			Sometimes Agree or Disagree	15.9	36.5	23.2
Disagree	4.4	7.8	10.9			Disagree	11.4	3.2	1.8			Disagree	10.1		5.4
Strongly Disagree	5.9	3.1	5.5			Strongly Disagree	1.4	1.6	5.4			Strongly Disagree	5.8	1.6	5.4
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE		2.25
I am treated with respect and dignity						I am paid fairly for the kind of work I do						I feel my job is secure as long as I do good work
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or Not Applicable	1.4					Don't Know or Not Applicable						Don't Know or Not Applicable			1.8
Strongly agree	15.7	25.8	25.9			Strongly agree	5.7	10.9	16.4			Strongly agree	31	31.7	34.5
Agree	44.3	35.5	38.9			Agree	11.4	25	23.6			Agree	47.9	49.2	54.5
Sometimes Agree or Disagree	31.4	22.6	16.7			Sometimes Agree or Disagree	21.4	18.8	23.6			Sometimes Agree or Disagree	16.9	14.3	3.6
Disagree	4.3	8.1	13			Disagree	35.7	28.1	25.5			Disagree	1.4	1.6	1.8
Strongly Disagree	2.9	8.1	5.6			Strongly Disagree	25.7	17.2	10.9			Strongly Disagree	2.8	3.2	3.6
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE		1.95
Our benefit program meets my needs						I feel personally safe at WSU						I deal with stress associated with my job
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or Not Applicable	10	6.3	11.1			Don't Know or Not Applicable	1.6					Don't Know or Not Applicable	2.9
Strongly agree	11.4	14.3	24.1			Strongly agree	26.6	25.8	35.7			Strongly agree	23.2	15.9	29.1
Agree	32.9	42.9	38.9			Agree	54.7	54.8	46.4			Agree	33.3	46	52.7
Sometimes Agree or Disagree	27.1	25.4	11.1			Sometimes Agree or Disagree	15.6	16.1	12.5			Sometimes Agree or Disagree	36.2	34.9	16.4
Disagree	7.1	4.8	11.1			Disagree	1.6	3.2	5.4			Disagree		3.2	1.8
Strongly Disagree	11.4	6.3	3.7			Strongly Disagree						Strongly Disagree	4.3
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE		2.25
I have flexibility in the hours I work						There is cooperation between my workgroup & other groups at WSU						People in my workgroup cooperate w/each other
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or Not Applicable		4.9				Don't Know or Not Applicable		3.1	9.3			Don't Know or Not Applicable	1.5
Strongly agree	11.4	19.7	27.3			Strongly Agree	11.9	12.5	18.5			Strongly agree	22.7	25.4	27.3
Agree	54.3	31.1	40			Agree	37.3	45.3	35.2			Agree	50	44.4	45.5
Sometimes Agree or Disagree	21.4	26.2	5.5			Sometimes Agree or Disagree	35.8	23.4	25.9			Sometimes Agree or Disagree	18.2	27	21.8
Disagree	10	13.1	14.5			Disagree	11.9	12.5	7.4			Disagree	7.6	3.2	3.6
Strongly Disagree	2.9	4.9	12.7			Strongly Disagree	3	3.1	3.7			Strongly disagree			1.8
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE		2.08
I am treated as part of the team						My supervisor supports my decisions.						I feel free to tell my supervisor what I think.
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or Not Applicable	1.4					Don't Know or Not Applicable	1.5		1.9			Don't Know or Not Applicable		1.6	3.7
Strongly agree	23.2	34.4	32.1			Strongly agree	37.9	35.9	27.8			Strongly agree	33.8	33.9	31.5
Agree	50.7	43.8	43.4			Agree	37.9	46.9	50			Agree	41.2	40.3	44.4
Sometimes Agree or Disagree	18.8	14.1	15.1			Sometimes Agree or Disagree	13.6	12.5	16.7			Sometimes agree or disagree	19.1	19.4	14.8
Disagree	5.8	7.8	5.7			Disagree	1.5	3.1				Disagree	4.4	1.6
Strongly disagree			3.8			Strongly disagree	7.6	1.6	3.7			Strongly Disagree	1.5	3.2	5.6
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
I feel free to tell upper management what I think.						My supervisor lets me do my job w/o interfering						My supervisor lets me know what's expected of me.
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or Not Applicable	8.7	4.8	5.5			Don't Know or Not Applicable			1.9			Don't Know or Not Applicable			1.9
Strongly agree	11.6	14.3	21.8			Strongly agree	38.2	38.3	38.9			Strongly agree	32.4	38.1	31.5
Agree	18.8	22.2	25.5			Agree	45.6	50	46.3			Agree	52.9	44.4	48.1
Sometimes Agree or Disagree	34.8	27	30.9			Sometimes Agree or Disagree	7.4	6.7	9.3			Sometimes Agree or Disagree	8.8	15.9	14.8
Disagree	14.5	15.9	9.1			Disagree	2.9	1.7	3.7			Disagree	5.9		1.9
Strongly Disagree	11.6	15.9	7.3			Strongly disagree	5.9	3.3				Strongly Disagree		1.6	1.9
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
My supervisor is willing to listen to my concerns						My supervisor asks for my ideas about things affecting our work						Upper mgt pays attention to ideas/suggestions from people at my level
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or Not Applicable			1.8			Don't Know or Not Applicable	1.4		3.6			Don't Know or Not Applicable	8.7	3.3	7.3
Strongly agree	19.7	33.9	30.4			Strongly agree	14.1	21.3	17.9			Strongly agree	1.4	11.5	16.4
Agree	59.2	54.2	57.1			Agree	45.1	47.5	53.6			Agree	21.7	34.4	27.3
Sometimes Agree or Disagree	15.5	6.8	7.1			Sometimes Agree or Disagree	35.2	24.6	12.5			Sometimes Agree or Sometimes Disagree	40.6	21.3	21.8
Disagree		5.1				Disagree		4.9	7.1			Disagree	14.5	18	18.2
Strongly Disagree	5.6		3.6			Strongly disagree	4.2	1.6	5.4			Strongly Disagree	13	11.5	9.1
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
Rules and procedures do not interfere with how well I am able to do my job						We use safe work practices						I can get the supplies and resources I need to do my job
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or Not Applicable			5.6			Don't Know or Not Applicable						Don't Know or Not Applicable
Strongly agree	11.6	23.8	22.2			Strongly agree	24.6	31.1	36.4			Strongly agree	32.4	22.6	38.2
Agree	44.9	47.6	48.1			Agree	56.5	49.2	54.5			Agree	39.4	35.5	38.2
Sometimes Agree or Sometimes Disagree	34.8	15.9	9.3			Sometimes Agree or Disagree	11.6	14.8	9.1			Sometimes Agree or Sometimes Disagree	22.5	35.5	18.2
Disagree	5.8	11.1	7.4			Disagree	1.4	4.9				Disagree	1.4	3.2	3.6
Strongly Disagree	2.9	1.6	7.4			Strongly disagree	5.8					Strongly Disagree	4.2	3.2	1.8
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
I enjoy working with the people in my work group						I feel comfortable working at WSU						I feel that WSU has a friendly environment
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or Not Applicable	1.4					Don't Know or Not Applicable	1.4					Don't Know or Not Applicable
Strongly agree	28.2	31.7	42.9			Strongly agree	30	34.4	39.3			Strongly agree	19.7	30.8	25
Agree	50.7	50.8	44.6			Agree	41.4	45.3	44.6			Agree	59.2	52.3	50
Sometimes Agree or Sometimes Disagree	14.1	15.9	12.5			Sometimes Agree or Sometimes Disagree	18.6	17.2	10.7			Sometimes Agree or Sometimes Disagree	15.5	13.8	16.1
Disagree	1.4					Disagree	5.7		3.6			Disagree	5.6	1.5	8.9
Strongly Disagree	4.2	1.6				Strongly Disagree	2.9	3.1	1.8			Strongly Disagree		1.5
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
I feel that my working environment is acceptable						My customers understand my work process						My workgroup does a good job for its customers
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or Not Applicable						Don't Know or Not Applicable	7.4	1.6	9.1			Don't Know or Not Applicable	2.9	4.8	1.8
Strongly agree	20	25.4	28.6			Strongly agree	5.9	22.2	14.5			Strongly agree	24.6	34.9	38.2
Agree	58.6	47.6	53.6			Agree	35.3	38.1	38.2			Agree	53.6	44.4	45.5
Sometimes Agree or Sometimes Disagree	18.6	23.8	16.1			Sometimes Agree or Sometimes Disagree	32.4	25.4	20			Sometimes Agree or Sometimes Disagree	18.8	14.3	10.9
Disagree	2.9	3.2	1.8			Disagree	13.2	7.9	14.5			Disagree			3.6
Strongly Disagree						Strongly Disagree	5.9	4.8	3.6			Strongly Disagree		1.6
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
My workgroup is involved in activities to improve svc to our group's customers						I think WSU does a good job for our customers						I am proud to work for WSU
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or Not Applicable	8.6	4.8	8.9			Don't Know or Not Applicable		3.1	3.6			Don't Know or Not Applicable			1.8
Strongly agree	5.7	17.5	23.2			Strongly agree	18.6	18.8	33.9			Strongly agree	31.4	34.9	38.2
Agree	52.9	44.4	51.8			Agree	55.7	46.9	53.6			Agree	41.4	42.9	43.6
Sometimes Agree or Sometimes Disagree	24.3	28.6	7.1			Sometimes Agree or Sometimes Disagree	17.1	26.6	7.1			Sometimes Agree or Sometimes Disagree	18.6	19	10.9
Disagree	8.6	3.2	7.1			Disagree	7.1	1.6	1.8			Disagree	1.4	1.6	3.6
Strongly Disagree		1.6	1.8			Strongly Disagree	1.4	3.1				Strongly Disagree	7.1	1.6	1.8
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
All things considered, working for WSU is a good deal for me.						I participate in training opportunities that help me do my job better.
Year	2000	2001	2003			Year	2000	2001	2003			We use safe work practices
	Valid Percent						Valid Percent					Year	2000	2001	2003
Don't Know or Not Applicable	1.4					Don't know or Not applicable		1.5	1.8				Valid Percent
Strongly agree	21.4	39.1	21.4			Strongly agree	19.7	30.8	32.1			Don't Know or Not Applicable
Agree	55.7	43.8	51.8			Agree	40.8	46.2	51.8			Strongly agree	24.6	31.1	36.4
Sometimes Agree or Sometimes Disagree	17.1	15.6	21.4			Sometimes Agree or Sometimes Disagree	31	18.5	7.1			Agee	56.5	49.2	54.4
Disagree	4.3		1.8			Disagree	1.4	3.1	5.4			Sometimes Agree or Sometimes Disagree	11.6	14.8	9.1
Strongly Disagree		1.6	3.6			Strongly Disagree	7		1.8			Disagree	1.4	4.9
Total						Total						Strongly Disagree	5.8
AVERAGE						AVERAGE