DEPARTMENT = Dee Events Center/Ticket Office
2003 Survey Results Average Score is on a scale of 1 to 5 – lower score = better rating
1 = Strongly Agree,  2 = Agree,  3 = Sometimes Agree/Sometimes Disagree
4 = Disagree, 5 = Strongly Disagree
I have pride in my work. 2002 2003 I am recognized when I do a good job 2002 2003 I am treated as an equal 2002 2003
Valid Percent Valid Percent Valid Percent
Don't Know or Not Applicable Don't Know or N/A Don't Know or N/A
Strongly agree 66.7 62.5 Strongly agree 33.3 12.5 Strongly agree 55.6 14.3
Agree 33.3 37.5 Agree 50 87.5 Agree 33.3 85.7
Sometimes Agree or Disagree 1.38 Sometimes Agree or Disagree 11.1 Sometimes Agree or Disagree 11.1
Disagree Disagree 5.6 Disagree  
Strongly  Disagree Strongly Disagree Strongly Disagree
Total 100 Total 100 Total 100
AVERAGE 1.6 AVERAGE 1.88 AVERAGE 1.86
I feel that my job is valued 2002 2003 I feel that I am trusted 2002 2003 I feel empowered to make decisions. 2002 2003
Valid Percent Valid Percent Valid Percent
Don't Know or N/A Don't Know or N/A Don't Know or N/A
Strongly agree 44.4 14.3 Strongly agree 72.2 62.5 Strongly agree 16.7 50
Agree 50 85.7 Agree 27.8 37.5 Agree 72.2 37.5
Sometimes Agree or Disagree 5.6 Sometimes Agree or Disagree Sometimes Agree or Disagree 5.6 12.5
Disagree Disagree Disagree 5.6
Strongly Disagree Strongly Disagree Strongly Disagree
Total 100 Total 100 Total 100
AVERAGE 1.86 AVERAGE 1.38 AVERAGE 1.63
I am treated with respect and dignity I am paid fairly for the kind of work I do I feel my job is secure as long as I do good work 
2002 2003 2002 2003 2002 2003
Valid Percent Valid Percent Valid Percent
Don't Know or N/A Don't Know or N/A Don't Know or N/A
Strongly agree 72.2 37.5 Strongly agree 27.8 Strongly agree 44.4 25
Agree 22.2 50 Agree 33.3 25 Agree 50 75
Sometimes Agree or Disagree 5.6 12.5 Sometimes Agree or Disagree 16.7 25 Sometimes Agree or Disagree  
Disagree   Disagree 11.1 37.5 Disagree 5.6
Strongly Disagree Strongly Disagree 11.1 12.5 Strongly Disagree
Total 100 Total 100 Total 100
AVERAGE 1.75 AVERAGE 3.38 AVERAGE 1.75
Our benefit program meets my needs I feel safe at WSU  I deal with stress associated with my job
2002 2003 2002 2003 2002 2003
Valid Percent Valid Percent Valid Percent
Don't Know or N/A 27.8 Don't Know or N/A Don't Know or N/A
Strongly agree 16.7 Strongly agree 12.5 12.5 Strongly agree 38.9 12.5
Agree 38.9 75 Agree 87.5 87.5 Agree 55.6 75
Sometimes Agree or Disagree 16.7 25 Sometimes Agree or Disagree Sometimes Agree or Disagree 5.6 12.5
Disagree Disagree Disagree  
Strongly Disagree Strongly Disagree Strongly Disagree
Total 100 Total 100 Total 100
AVERAGE 2.25 AVERAGE 1.88 AVERAGE 2
I have flexibility in the hours I work  There is cooperation between my workgroup & other groups at WSU
Valid Percent Valid Percent People in my workgroup cooperate w/each other 
2002 2003 2002 2003 2002 2003
Don't Know or N/A 5.6 Don't Know or Not Applicable 11.1 Valid Percent
Strongly agree 61.1 50 Strongly Agree 50 Don't Know or Not Applicable
Agree 27.8 37.5 Agree 33.3 75 Strongly agree 77.8 37.5
Sometimes Agree or Disagree 5.6 12.5 Sometimes Agree or Disagree 5.6 25 Agree 16.7 62.5
Disagree   Disagree Sometimes Agree or Disagree 5.6
Strongly Disagree Strongly Disagree Disagree  
Total 100 Total 100 Strongly disagree
AVERAGE 1.63 AVERAGE 2.25 Total 100
AVERAGE 1.63
I am treated as part of the team My supervisor supports my decisions. I feel free to tell my supervisor what I think.
2002 2003 2002 2003 2002 2003
Valid Percent Valid Percent Valid Percent
Don't Know or Not Applicable Don't Know or Not Applicable Don't Know or Not Applicable
Strongly agree 66.7 25 Strongly agree 50 62.5 Strongly agree 50 37.5
Agree 27.8 75 Agree 50 25 Agree 33.3 62.5
Sometimes Agree or Disagree 5.6 Sometimes Agree or Disagree Sometimes agree or disagree 16.7
Disagree   Disagree Disagree
Strongly disagree Strongly disagree Strongly Disagree
Total 100 Total 100 Total 100
AVERAGE 1.75 AVERAGE 1.5 AVERAGE 1.63
I feel free to tell upper management what I think.  My supervisor lets me do my job w/o interfering My supervisor lets me know what's expected of me.
Valid Percent Valid Percent Valid Percent
2002 2003 2002 2003 2002 2003
Don't Know or Not Applicable Don't Know or Not Applicable Don't Know or Not Applicable
Strongly agree 33.3 12.5 Strongly agree 38.9 25 Strongly agree 44.4 12.5
Agree 38.9 62.5 Agree 55.6 75 Agree 50 87.5
Sometimes Agree or Disagree 22.2 25 Sometimes Agree or Disagree 5.6 Sometimes Agree or Disagree 5.6
Disagree 5.6 Disagree Disagree
Strongly Disagree   Strongly disagree Strongly Disagree
Total 100 Total 100 Total 100
AVERAGE 2.13 AVERAGE 1.75 AVERAGE 1.88
My supervisor is willing to listen to my concerns
Valid Percent My supervisor asks for my ideas about things affecting our work
2002 2003 2002 2003 Upper mgt pays attention to ideas/suggestions from people at my level
Don't Know or Not Applicable 5.6 Valid Percent 2002 2003
Strongly agree 61.1 37.5 Don't Know or Not Applicable 11.1 Valid Percent
Agree 22.2 62.5 Strongly agree 27.8 25 Don't know or N/A 11.1
Sometimes Agree or Disagree 11.1 Agree 50 75 Strongly Agree 22.2 12.5
Disagree Sometimes Agree or Disagree 11.1 Agree 33.3 62.5
Strongly Disagree Disagree Sometimes Agee/Disagree 27.8 25
Total 100 Strongly disagree Disagree 5.6
AVERAGE 1.63 Total 100 Strongly Disagree
AVERAGE 1.75
Rules and procedures do not interfere with how well I am able to do my job
Valid Percent We use safe work practices I can get the supplies and resources I need to do my job
2002 2003 2202 2003 2002 2003
Don't Know or Not Applicable   Valid Percent Valid Percent
Strongly agree 33.3 12.5 Don't Know or Not Applicable Don't Know or Not Applicable
Agree 55.6 75 Strongly agree 66.7 37.5 Strongly agree 72.2 12.5
Sometimes Agree or Sometimes Disagree  11.1 12.5 Agree 27.8 62.5 Agree 16.7 87.5
Disagree Sometimes Agree or Sometimes Disagree 5.6 Sometimes Agree or Sometimes Disagree 11.1
Strongly Disagree Disagree Disagree
Total 100 Strongly Disagree Strongly Disagree
AVERAGE 2 Total 100 Total 100
AVERAGE 1.63 AVERAGE 1.88
I enjoy working with the people in my work group I feel comfortable working at WSU  I feel that WSU has a friendly environment
Valid Percent Valid Percent Valid Percent
2002 2003 2002 2003 2002 2003
Don't Know or Not Applicable Don't Know or Not Applicable Don't Know or Not Applicable
Strongly agree 77.8 62.5 Strongly agree 77.8 25 Strongly agree 55.6
Agree 22.2 37.5 Agree 22.2 75 Agree 33.3 100
Sometimes Agree or Sometimes Disagree Sometimes Agree or Sometimes Disagree   Sometimes Agree or Sometimes Disagree 11.1
Disagree Disagree Disagree
Strongly Disagree Strongly Disagree Strongly Disagree
Total 100 100 Total 100 Total 100
AVERAGE 1.39 1.38 AVERAGE 1.75 AVERAGE 3
I feel that my working environment is acceptable My customers understand my work process My workgroup does a good job for its customers 
2002 2003 2002 2003 2002 2003
Valid Percent Valid Percent Valid Percent
Don't Know or N/A Don't Know or Not Applicable 5.6 Don't Know or Not Applicable
Strongly agree 66.7 Strongly agree 27.8 Strongly agree 66.7 37.5
Agree 27.8 100 Agree 33.3 37.5 Agree 27.8 62.5
Sometimes Agree or Sometimes Disagree  5.6 Sometimes Agree or Sometimes Disagree 22.2 37.5 Sometimes Agree or Sometimes Disagree 5.6
Disagree Disagree 5.6 12.5 Disagree
Strongly Disagree Strongly Disagree 5.6 12.5 Strongly Disagree
Total 100 Total 100 Total 100
AVERAGE 2 AVERAGE 3 AVERAGE 1.63
My workgroup is involved in activities to improve svc to our group's customers
2002 2003 I think WSU does a good job for our customers I am proud to work for WSU
Valid Percent 2002 2003 2002 2003
Don't Know or Not Applicable 11.1 Valid Percent Valid Percent
Strongly agree 44.4 25 Don't Know or Not Applicable Don't Know or Not Applicable
Agree 33.3 75 Strongly agree 44.4 Strongly agree 66.7 50
Sometimes Agree or Sometimes Disagree  5.6 Agree 50 100 Agree 33.3 50
Disagree Sometimes Agree or Sometimes Disagree 5.6 Sometimes Agree or Sometimes Disagree
Strongly Disagree 5.6 Disagree Disagree  
Total 100 Strongly Disagree Strongly Disagree
AVERAGE 1.75 Total 100 Total 100
AVERAGE 2 AVERAGE 1.5
All things considered, working for WSU is a good deal for me. I participate in training opportunities that help me do a better job.
2002 2003 2002 2003
Valid Percent Valid Percent
Don' Know or Not Applicable Don't know or Not applicable 11.8 I can get the supplies and resources I need to do my job
Strongly agree 55.6 50 Strongly agree 23.5 12.5
Agree 33.3 50 Agree 64.7 87.5 2002 2003
Sometimes Agree or Sometimes Disagree  11.1 Sometimes Agree or Sometimes Disagree Don't know or N/A
Disagree   Disagree Strongly agree 72.2 12.5
Strongly Disagree Strongly Disagree Agree 16.7 87.5
Total 100 100 Total 100 Sometimes agree or Sometimes Disagree 11.1
AVERAGE 1.5 1.33 AVERAGE 1.88 Disagree
Strongly Disagree
2002 2003 2002 2003 2002 2003
Don't Know or Not Applicable Don't Know or Not Applicable 11.1 Don't Know or Not Applicatle
Strongly Agree 77.8 62.5 Strongly Agree 50 Strongly Agree 33.3 12.5
Agree 22.2 37.5 Agree 33.3 75 Agree 38.9 62.5
Sometimes Agree or sometimes disagree Sometimes Agree or sometimes disagree 5.6 25 Sometimes Agree or sometimes disagree 22.2 25
Disagree Disagree Disagree 5.6
Strongly Disagree Strongly Disagree Strongly Disagree