DEPARTMENT = FM Administration
Year 2002 Survey Average Score is on a scale of 1 to 5 – lower score = better rating
1 = Strongly Agree,  2 = Agree,  3 = Sometimes Agree/Sometimes Disagree
4 = Disagree, 5 = Strongly Disagree
I have pride in my work. I am recognized when I do a good job I am treated as an equal
Valid Percent Valid Percent Valid Percent
Year 2000 2001 2002 2003 Year 2000 2001 2002 2003 Year 2000 2001 2002 2003
Don't Know or Not Applicable Don't Know or Not Applicable Don't Know or Not Applicable
Strongly agree 80 75 55.6 60 Strongly agree 11.1 Strongly agree 12.5 11.1
Agree 20 12.5 33.3 40 Agree 60 62.5 33.3 66.7 Agree 80 50 33.3 33.3
Sometimes Agree or Disagree 11.1 Sometimes Agree or Disagree 40 25 44.4 16.7 Sometimes Agree or Disagree 20 25 33.3 50
Disagree 12.5 Disagree 12.5 16.7 Disagree 22.2 16.7
Strongly  Disagree Strongly Disagree 11.1 Strongly Disagree 12.5
Total Total Total
AVERAGE AVERAGE AVERAGE
I feel that my job is valued I feel that I am trusted I feel empowered to make decisions.
Valid Percent Valid Percent Valid Percent
Year 2000 2001 2002 2003 Year 2000 2001 2002 2003 Year 2000 2001 2002 2003
Don't Know or Not Applicable Don't Know or Not Applicable Don't Know or Not Applicable
Strongly agree 12.5 22.2 16.7 Strongly agree 40 25 22.2 16.7 Strongly agree 50 12.5 12.5 16.7
Agree 100 75 44.4 50 Agree 40 62.5 44.4 50 Agree 25 50 25 33.3
Sometimes Agree or Disagree 22.2 33.3 Sometimes Agree or Disagree 20 12.5 22.2 33.3 Sometimes Agree or Disagree 25 25 62.5 33.3
Disagree 11.1 Disagree 11.1 Disagree 12.5
Strongly Disagree 12.5 Strongly Disagree Strongly Disagree 16.7
Total Total Total
AVERAGE AVERAGE AVERAGE
I am treated with respect and dignity I am paid fairly for the kind of work I do I feel my job is secure as long as I do good work 
Valid Percent Valid Percent Valid Percent
Year 2000 2001 2002 2003 Year 2000 2001 2002 2003 Year 2000 2001 2002 2003
Don't Know or Not Applicable Don't Know or Not Applicable 11.1 Don't Know or Not Applicable
Strongly agree 40 37.5 25 16.7 Strongly agree 16.7 Strongly agree 40 37.5 33.3
Agree 60 37.5 25 50 Agree 20 37.5 55.6 50 Agree 20 62.5 55.6 66.7
Sometimes Agree or Disagree 12.5 50 33.3 Sometimes Agree or Disagree 40 11.1 Sometimes Agree or Disagree 40 11.1 33.3
Disagree 12.5 Disagree 40 50 22.2 16.7 Disagree
Strongly Disagree Strongly Disagree 12.5 16.7 Strongly Disagree
Total Total Total
AVERAGE AVERAGE AVERAGE
Our benefit program meets my needs I feel safe at WSU  I deal with stress associated with my job
Valid Percent Valid Percent Valid Percent
Year 2000 2001 2002 2003 Year 2000 2001 2002 2003 Year 2000 2001 2002 2003
Don't Know or Not Applicable 12.5 37.5 16.7 Don't Know or Not Applicable Don't Know or Not Applicable
Strongly agree 12.5 Strongly agree 40 50 25 Strongly agree 20 12.5
Agree 20 62.5 50 66.7 Agree 60 37.5 75 66.7 Agree 40 75 88.9 50
Sometimes Agree or Disagree 60 12.5 12.5 16.7 Sometimes Agree or Disagree 12.5 33.3 Sometimes Agree or Disagree 40 12.5 11.1 50
Disagree 20 Disagree Disagree
Strongly Disagree Strongly Disagree Strongly Disagree
Total Total Total
AVERAGE AVERAGE AVERAGE
I have flexibility in the hours I work  There is cooperation between my workgroup & other groups at WSU
Valid Percent Valid Percent People in my workgroup cooperate w/each other 
Year 2000 2001 2002 2003 Year 2000 2001 2002 2003 Valid Percent
Don't Know or Not Applicable Don't Know or Not Applicable 22.2 Year 2000 2001 2002 2003
Strongly agree 20 37.5 33.3 50 Strongly Agree 12.5 11.1 Don't Know or Not Applicable
Agree 80 37.5 55.6 16.7 Agree 60 75 44.4 66.7 Strongly agree 20 12.5 12.5 20
Sometimes Agree or Disagree 12.5 11.1 33.3 Sometimes Agree or Disagree 40 12.5 22.2 16.7 Agree 80 37.5 87.5 40
Disagree Disagree 16.7 Sometimes Agree or Disagree 50 20
Strongly Disagree 12.5 Strongly Disagree Disagree 20
Total Total Strongly disagree
AVERAGE AVERAGE Total
AVERAGE
I am treated as part of the team My supervisor supports my decisions. I feel free to tell my supervisor what I think.
Valid Percent Valid Percent Valid Percent
Year 2000 2001 2002 2003 Year 2000 2001 2002 2003 Year 2000 2001 2002 2003
Don't Know or Not Applicable Don't Know or Not Applicable 16.7 Don't Know or Not Applicable 16.7
Strongly agree 20 37.5 11.1 16.7 Strongly agree 40 50 12.5 16.7 Strongly agree 40 50 37.5 16.7
Agree 80 62.5 44.4 50 Agree 40 37.5 75 16.7 Agree 40 25 25 16.7
Sometimes Agree or Disagree 33.3 33.3 Sometimes Agree or Disagree 20 12.5 12.5 50 Sometimes agree or disagree 20 12.5 37.5 50
Disagree 11.1 Disagree Disagree
Strongly disagree Strongly disagree Strongly Disagree 12.5
Total Total Total
AVERAGE AVERAGE AVERAGE
I feel free to tell upper management what I think.  My supervisor lets me do my job w/o interfering My supervisor lets me know what's expected of me.
Valid Percent Valid Percent Valid Percent
Year 2000 2001 2002 2003 Year 2000 2001 2002 2003 Year 2000 2001 2002 2003
Don't Know or Not Applicable 16.7 Don't Know or Not Applicable 16.7 Don't Know or Not Applicable 16.7
Strongly agree 40 12.5 12.5 Strongly agree 50 37.5 33.3 16.7 Strongly agree 20 25 22.2 16.7
Agree 20 62.5 37.5 16.7 Agree 50 37.5 33.3 33.3 Agree 60 50 77.8 33.3
Sometimes Agree or Disagree 20 12.5 37.5 50 Sometimes Agree or Disagree 12.5 22.2 33.3 Sometimes Agree or Disagree 20 12.5 33.3
Disagree 20 12.5 16.7 Disagree 12.5 Disagree 12.5
Strongly Disagree 12.5 Strongly disagree 11.1 Strongly Disagree
Total Total Total
AVERAGE AVERAGE AVERAGE
My supervisor is willing to listen to my concerns
Valid Percent My supervisor asks for my ideas about things affecting our work
Year 2000 2001 2002 2003 Valid Percent Upper mgt pays attention to ideas/suggestions from people at my level
Don't Know or Not Applicable 16.7 Year 2000 2001 2002 2003 Valid Percent
Strongly agree 40 37.5 37.5 16.7 Don't Know or Not Applicable 11.1 16.7 Year 2000 2001 2002 2003
Agree 60 50 62.5 33.3 Strongly agree 40 25 33.3 16.7 Don't Know or Not Applicable 12.5 22.2 16.7
Sometimes Agree or Disagree 12.5 33.3 Agree 60 50 55.6 33.3 Strongly agree 20 25 22.2
Disagree Sometimes Agree or Disagree 12.5 16.7 Agree 40 50 33.3 66.7
Strongly Disagree Disagree 12.5 16.7 Sometimes Agree or Sometimes Disagree 20 12.5 11.1
Total Strongly disagree Disagree 20 11.1 16.7
AVERAGE Total Strongly Disagree
AVERAGE Total
AVERAGE
Rules and procedures do not interfere with how well I am able to do my job
Valid Percent We use safe work practices I can get the supplies and resources I need to do my job
Year 2000 2001 2002 2003 Valid Percent Valid Percent
Don't Know or Not Applicable Year 2000 2001 2002 2003 Year 2000 2001 2002 2003
Strongly agree 20 12.5 11.1 Don't Know or Not Applicable Don't Know or Not Applicable
Agree 60 87.5 77.8 66.7 Strongly agree 40 12.5 33.3 16.7 Strongly agree 60 37.5 25 16.7
Sometimes Agree or Sometimes Disagree  20 11.1 33.3 Agree 20 75 55.6 50 Agree 20 37.5 62.5 66.7
Disagree Sometimes Agree or Sometimes Disagree 40 12.5 11.1 33.3 Sometimes Agree or Sometimes Disagree 20 25 12.5 16.7
Strongly Disagree Disagree Disagree
Total Strongly Disagree Strongly Disagree
AVERAGE Total Total
AVERAGE AVERAGE
I enjoy working with the people in my work group I feel comfortable working at WSU  I feel that WSU has a friendly environment
Valid Percent Valid Percent Valid Percent
Year 2000 2001 2002 2003 Year 2000 2001 2002 2003 Year 2000 2001 2002 2003
Don't Know or Not Applicable Don't Know or Not Applicable Don't Know or Not Applicable
Strongly agree 80 50 37.5 33.3 Strongly agree 80 62.5 25 16.7 Strongly agree 80 25 44.4 33.3
Agree 20 50 62.5 66.7 Agree 20 37.5 75 50 Agree 20 50 55.6 50
Sometimes Agree or Sometimes Disagree Sometimes Agree or Sometimes Disagree 33.3 Sometimes Agree or Sometimes Disagree 25 16.7
Disagree Disagree Disagree
Strongly Disagree Strongly Disagree Strongly Disagree
Total Total Total
AVERAGE AVERAGE AVERAGE
I feel that my working environment is acceptable My customers understand my work process My workgroup does a good job for its customers 
Valid Percent Valid Percent Valid Percent
Year 2000 2001 2002 2003 Year 2000 2001 2002 2003 Year 2000 2001 2002 2003
Don't Know or Not Applicable Don't Know or Not Applicable 12.5 16.7 Don't Know or Not Applicable
Strongly agree 60 50 37.5 33.3 Strongly agree Strongly agree 20 37.5 25
Agree 40 37.5 62.5 50 Agree 20 25 50 33.3 Agree 20 62.5 75 80
Sometimes Agree or Sometimes Disagree 12.5 16.7 Sometimes Agree or Sometimes Disagree 60 75 37.5 33.3 Sometimes Agree or Sometimes Disagree 60 20
Disagree Disagree 20 16.7 Disagree
Strongly Disagree Strongly Disagree Strongly Disagree
Total Total Total
AVERAGE AVERAGE AVERAGE
My workgroup is involved in activities to improve svc to our group's customers
Valid Percent I think WSU does a good job for our customers I am proud to work for WSU
Year 2000 2001 2002 2003 Valid Percent Valid Percent
Year 2000 2001 2002 2003 Year 2000 2001 2002 2003
Don't Know or Not Applicable 12.5 Don't Know or Not Applicable
Strongly agree 60 62.5 37.5 50 Don't Know or Not Applicable Strongly agree 60 37.5 37.5 33.3
Agree 40 37.5 50 50 Strongly agree 80 12.5 37.5 Agree 40 50 50 50
Sometimes Agree or Sometimes Disagree Agree 20 62.5 50 83.3 Sometimes Agree or Sometimes Disagree 12.5 12.5 16.7
Disagree Sometimes Agree or Sometimes Disagree 25 12.5 16.7 Disagree
Strongly Disagree Disagree Strongly Disagree
Total Strongly Disagree Total
AVERAGE Total AVERAGE
AVERAGE
All things considered, working for WSU is a good deal for me. Valid Percent I participate in training opportunities that help me do my job better. Valid Percent
Year 2000 2001 2002 2003 Year 2000 2001 2002 2003
Don't Know or Not Applicable Don't know or Not applicable 25
Strongly agree 60 37.5 50 16.7 Strongly agree 60 37.5 37.5 16.7
Agree 40 37.5 37.5 33.3 Agree 40 37.5 25 50
Sometimes Agree or Sometimes Disagree 25 12.5 50 Sometimes Agree or Sometimes Disagree 25 16.7
Disagree Disagree 12.5 16.7
Strongly Disagree Strongly Disagree
Total Total
AVERAGE AVERAGE