DEPARTMENT = Human Resources
Year 2003 Survey	Average Score is on a scale of 1 to 5 – lower score = better rating
	1 = Strongly Agree,  2 = Agree,  3 = Sometimes Agree/Sometimes Disagree
	4 = Disagree, 5 = Strongly Disagree
I have pride in my work.							I am recognized when I do a good job							I am treated as an equal
Year	2000	2001	2002	2003			Year	2000	2001	2002	2003			Year	2000	2001	2002	2003
Don't Know or Not Applicable							Don't Know or N/A							Don't Know or N/A
Strongly agree	57.1	50	54.5	100			Strongly agree	14.3		36.4	25			Strongly agree	16.7	16.7	36.4	37.5
Agree	28.6	50	45.5				Agree	57.1	75	36.4	12.5			Agree	66.7	33.3	27.3	12.5
Sometimes Agree or Disagree	14.3						Sometimes Agree or Disagree	28.6	25	27.3	50			Sometimes Agree or Disagree	16.7	50	27.3	25
Disagree							Disagree				12.5			Disagree			9.1
Strongly  Disagree							Strongly Disagree							Strongly Disagree				25
I feel that my job is valued							I feel that I am trusted							I feel empowered to make decisions.
Year	2000	2001	2002	2003			Year	2000	2001	2002	2003			Year	2000	2001	2002	2003
Don't Know or N/A							Don't Know or N/A							Don't Know or N/A
Strongly agree	14.3	12.5	45.5	37.5			Strongly agree	57.1	85.7	63.6	71.4			Strongly agree	28.6	37.5	60	50
Agree	71.4	75	27.3	25			Agree	28.6	14.3	36.4	28.6			Agree	57.1	37.5	10	37.5
Sometimes Agree or Disagree	14.3	12.5	27.3	25			Sometimes Agree or Disagree	14.3						Sometimes Agree or Disagree	14.3	25	30	12.5
Disagree							Disagree							Disagree
Strongly Disagree				12.5			Strongly Disagree							Strongly Disagree
I am treated with respect and dignity							I am paid fairly for the kind of work I do							I feel my job is secure as long as I do good work
Year	2000	2001	2002	2003			Year	2000	2001	2002	2003			Year	2000	2001	2002	2003
Don't Know or N/A							Don't Know or N/A							Don't Know or N/A
Strongly agree	42.9	12.5	45.5	50			Strongly agree	14.3		9.1				Strongly agree	14.3	12.5	18.2	62.5
Agree	42.9	75	45.5	37.5			Agree	28.6	37.5	54.5	25			Agree	71.4	62.5	72.7	25
Sometimes Agree or Disagree	14.3	12.5	9.1	12.5			Sometimes Agree or Disagree	28.6	37.5	36.4	25			Sometimes Agree or Disagree	14.3	25	9.1	12.5
Disagree							Disagree	14.3	25		37.5			Disagree
Strongly Disagree							Strongly Disagree	14.3			12.5			Strongly Disagree
Our benefit program meets my needs							I feel personally safe at WSU							I deal with stress associated with my job
Year	2000	2001	2002	2003			Year	2000	2001	2002	2003			Year	2000	2001	2002	2003
Don't Know or N/A							Don't Know or N/A							Don't Know or N/A
Strongly agree	42.9	62.5	36.4	62.5			Strongly agree	42.9	37.5	45.5	75			Strongly agree	28.6	50	18.2	50
Agree	42.9	12.5	45.5	12.5			Agree	42.9	37.5	45.5	25			Agree	57.1	50	81.8	37.5
Sometimes Agree or Disagree	14.3	12.5	18.2	12.5			Sometimes Agree or Disagree	14.3	25	9.1				Sometimes Agree or Disagree	14.3			12.5
Disagree		12.5					Disagree							Disagree
Strongly Disagree				12.5			Strongly Disagree							Strongly Disagree
I have flexibility in the hours I work							There is cooperation between my workgroup & other groups at WSU
														People in my workgroup cooperate w/each other
Year	2000	2001	2002	2003			Year	2000	2001	2002	2003
Don't Know or N/A							Don't Know or Not Applicable							Year	2000	2001	2002	2003
Strongly agree	28.6	25	45.5	25			Strongly Agree	42.9	37.5	27.3	42.9			Don't Know or Not Applicable
Agree	57.1	50	45.5	37.5			Agree	14.3	12.5	63.6	42.9			Strongly agree	28.6	12.5	30	12.5
Sometimes Agree or Disagree	14.3	25		25			Sometimes Agree or Disagree	42.9	50	9.1	14.3			Agree	28.6	25	40	50
Disagree			9.1	12.5			Disagree							Sometimes Agree or Disagree	42.9	50	30	37.5
Strongly Disagree							Strongly Disagree							Disagree		12.5
														Strongly disagree
I am treated as part of the team							My supervisor supports my decisions.							I feel free to tell my supervisor what I think.
Year	2000	2001	2002	2003			Year	2000	2001	2002	2003			Year	2000	2001	2002	2003
Don't Know or Not Applicable							Don't Know or Not Applicable							Don't Know or Not Applicable
Strongly agree	14.3	12.5	45.5	37.5			Strongly agree	14.3	50	63.6	50			Strongly agree	14.3	50	54.5	62.5
Agree	42.9	37.5	36.4	50			Agree	71.4	50	27.3	25			Agree	71.4	25	27.3	12.5
Sometimes Agree or Disagree	28.6	37.5	18.2	12.5			Sometimes Agree or Disagree	14.3		9.1	25			Sometimes agree or disagree	14.3	25	18.2	25
Disagree	14.3	12.5					Disagree							Disagree
Strongly disagree							Strongly disagree							Strongly Disagree
I feel free to tell upper management what I think.							My supervisor lets me do my job w/o interfering							My supervisor lets me know what's expected of me.
Year	2000	2001	2002	2003			Year	2000	2001	2002	2003			Year	2000	2001	2002	2003
Don't Know or Not Applicable							Don't Know or Not Applicable							Don't Know or Not Applicable
Strongly agree	14.3	25	9.1	28.6			Strongly agree	28.6	62.5	63.6	62.5			Strongly agree	14.3	37.5	36.4	62.5
Agree	42.9	12.5	36.4	42.9			Agree	57.1	25	27.3	25			Agree	57.1	37.5	54.5	12.5
Sometimes Agree or Disagree	28.6	62.5	54.5	14.3			Sometimes Agree or Disagree	14.3	12.5	9.1	12.5			Sometimes Agree or Disagree	28.6	25	9.1	25
Disagree	14.3						Disagree							Disagree
Strongly Disagree				14.3			Strongly disagree							Strongly Disagree
My supervisor is willing to listen to my concerns
							My supervisor asks for my ideas about things affecting our work
Year	2000	2001	2002	2003										Upper mgt pays attention to ideas/suggestions from people at my level
Don't Know or Not Applicable							Year	2000	2001	2002	2003
Strongly agree	14.3	25	54.5	62.5			Don't Know or Not Applicable							Year	2000	2001	2002	2003
Agree	42.9	75	27.3	25			Strongly agree	14.3	25	45.5	50			Don't Know or Not Applicable	14.3		9.1
Sometimes Agree or Disagree	42.9		18.2	12.5			Agree	57.1	75	27.3	25			Strongly agree	28.6	12.5		25
Disagree							Sometimes Agree or Disagree	28.6		27.3	25			Agree	14.3	50	36.4	25
Strongly Disagree							Disagree							Sometimes Agree or Sometimes Disagree	42.9	25	54.5	37.5
							Strongly disagree							Disagree		12.5
														Strongly Disagree				12.5
Rules and procedures do not interfere with how well I am able to do my job
							We use safe work practices							I can get the supplies and resources I need to do my job
Year	2000	2001	2002	2003
Don't Know or Not Applicable							Year	2000	2001	2002	2003			Year	2000	2001	2002	2003
Strongly agree	28.6	37.5		37.5			Don't Know or Not Applicable							Don't Know or Not Applicable
Agree	57.1	50	90.9	50			Strongly agree	42.9	37.5	36.4	87.5			Strongly agree	42.9	85.7	72.7	50
Sometimes Agree or Sometimes Disagree	14.3	12.5	9.1	12.5			Agree	57.1	62.5	63.6	12.5			Agree	57.1	14.3	27.3	50
Disagree							Sometimes Agree or Sometimes Disagree							Sometimes Agree or Sometimes Disagree
Strongly Disagree							Disagree							Disagree
							Strongly Disagree							Strongly Disagree
I enjoy working with the people in my work group							I feel comfortable working at WSU							I feel that WSU has a friendly environment
Year	2000	2001	2002	2003			Year	2000	2001	2002	2003			Year	2000	2001	2002	2003
Don't Know or Not Applicable							Don't Know or Not Applicable							Don't Know or Not Applicable
Strongly agree	57.1	25	45.5	25			Strongly agree	57.1	50	45.5	57.1			Strongly agree	42.9	37.5	36.4	37.5
Agree	42.9	62.5	45.5	62.5			Agree	28.6	50	54.5	42.9			Agree	42.9	37.5	54.5	50
Sometimes Agree or Sometimes Disagree		12.5	9.1	12.5			Sometimes Agree or Sometimes Disagree	14.3						Sometimes Agree or Sometimes Disagree	14.3	25	9.1	12.5
Disagree							Disagree							Disagree
Strongly Disagree							Strongly Disagree							Strongly Disagree
I feel that my working environment is acceptable							My customers understand my work process							My workgroup does a good job for its customers
Year	2000	2001	2002	2003			Year	2000	2001	2002	2003			Year	2000	2001	2002	2003
Don't Know or N/A							Don't Know or Not Applicable							Don't Know or Not Applicable
Strongly agree	28.6	37.5	45.5	50			Strongly agree				12.5			Strongly agree	57.1	25	45.5	42.9
Agree	28.6	62.5	45.5	50			Agree	42.9	37.5	54.5	25			Agree	14.3	50	36.4	42.9
Sometimes Agree or Sometimes Disagree	28.6		9.1				Sometimes Agree or Sometimes Disagree	57.1	62.5	36.4	50			Sometimes Agree or Sometimes Disagree	28.6	25	18.2	14.3
Disagree	14.3						Disagree			9.1	12.5			Disagree
Strongly Disagree							Strongly Disagree							Strongly Disagree
My workgroup is involved in activities to improve svc to our group's customers
							I think WSU does a good job for our customers							I am proud to work for WSU
Year	2000	2001	2002	2003
Don't Know or Not Applicable							Year	2000	2001	2002	2003			Year	2000	2001	2002	2003
Strongly agree	28.6	12.5	36.4	50			Don't Know or Not Applicable							Don't Know or Not Applicable
Agree	57.1	75	54.5	37.5			Strongly agree	28.6	12.5	9.1	37.5			Strongly agree	57.1	50	54.5	62.5
Sometimes Agree or Sometimes Disagree	14.3	12.5	9.1	12.5			Agree	42.9	50	63.6	62.5			Agree	28.6	50	45.5	25
Disagree							Sometimes Agree or Sometimes Disagree	28.6	37.5	27.3				Sometimes Agree or Sometimes Disagree	14.3			12.5
Strongly Disagree							Disagree							Disagree
							Strongly Disagree							Strongly Disagree
All things considered, working for WSU is a good deal for me.							I participate in training opportunities that help me do a better job.
Year	2000	2001	2002	2003			Year	2000	2001	2002	2003
Don' Know or Not Applicable							Don't know or Not applicable
Strongly agree	28.6	25	40	57.1			Strongly agree	57.1	25	36.4	37.5
Agree	57.1	75	60				Agree	28.6	62.5	27.3	37.5
Sometimes Agree or Sometimes Disagree	14.3			42.9			Sometimes Agree or Sometimes Disagree	14.3	12.5	36.4	25
Disagree							Disagree
Strongly Disagree							Strongly Disagree