DEPARTMENT = FM Landscaping
Year 2003 Survey	Average Score is on a scale of 1 to 5 – lower score = better rating
	1 = Strongly Agree,  2 = Agree,  3 = Sometimes Agree/Sometimes Disagree
	4 = Disagree, 5 = Strongly Disagree
I have pride in my work.					I am recognized when I do a good job					I am treated as an equal
	Valid Percent					Valid Percent					Valid Percent
	2001	2003				2001	2003				2001	2003
Don't Know or Not Applicable					Don't Know or Not Applicable					Don't Know or Not Applicable
Strongly agree	41.2	66.7			Strongly agree	11.8	31.3			Strongly agree	17.6	31.3
Agree	35.3	33.3			Agree	41.2	37.5			Agree	17.6	18.8
Sometimes Agree or Disagree	17.6				Sometimes Agree or Disagree	17.6	25			Sometimes Agree or Disagree	29.4	37.5
Disagree					Disagree	17.6	6.3			Disagree	23.5	6.3
Strongly  Disagree	5.9				Strongly Disagree	11.8				Strongly Disagree	11.8	6.3
I feel that my job is valued					I feel that I am trusted					I feel empowered to make decisions.
	2001	2003				2001	2003				2001	2003
Don't Know or Not Applicable					Don't Know or Not Applicable					Don't Know or Not Applicable
Strongly agree	29.4	43.8			Strongly agree	35.3	25			Strongly agree	5.9	18.8
Agree	41.2	31.3			Agree	29.4	43.8			Agree	35.3	31.3
Sometimes Agree or Disagree	23.5	25			Sometimes Agree or Disagree	11.8	18.8			Sometimes Agree or Disagree	23.5	43.8
Disagree	5.9				Disagree	11.8				Disagree	17.6
Strongly Disagree					Strongly Disagree	11.8	12.5			Strongly Disagree	17.6	6.3
I am treated with respect and dignity					I am paid fairly for the kind of work I do					I feel my job is secure as long as I do good work
	2001	2003				2001	2003				2001	2003
Don't Know or Not Applicable					Don't Know or Not Applicable		6.3			Don't Know or Not Applicable		6.3
Strongly agree	5.9	37.5			Strongly agree					Strongly agree	33.3	31.3
Agree	41.2	25			Agree	11.8	25			Agree	40	31.3
Sometimes Agree or Disagree	29.4	25			Sometimes Agree or Disagree	23.5	12.5			Sometimes Agree or Disagree	20	25
Disagree	11.8	12.5			Disagree	52.9	18.8			Disagree	6.7	6.3
Strongly Disagree	11.8				Strongly Disagree	11.8	37.5			Strongly Disagree
Our benefit program meets my needs					I feel safe at WSU					I deal with stress associated with my job
	2001	2003				2001	2003				2001	2003
Don't Know or Not Applicable					Don't Know or Not Applicable		6.7			Don't Know or Not Applicable
Strongly agree	35.3	31.3			Strongly agree	37.5	33.3			Strongly agree	29.4	31.3
Agree	35.3	50			Agree	37.5	53.3			Agree	29.4	50
Sometimes Agree or Disagree	29.4	18.8			Sometimes Agree or Disagree	25				Sometimes Agree or Disagree	35.3	18.8
Disagree					Disagree		6.7			Disagree
Strongly Disagree					Strongly Disagree					Strongly Disagree	5.9
I have flexibility in the hours I work					There is cooperation between my workgroup & other groups at WSU
	2001	2003				2001	2003			People in my workgroup cooperate w/each other
Don't Know or Not Applicable		12.5			Don't Know or Not Applicable						2001	2003
Strongly agree	17.6	31.3			Strongly Agree		31.3			Don't Know or Not Applicable
Agree	41.2	37.5			Agree	25	25			Strongly agree		18.8
Sometimes Agree or Disagree	29.4	12.5			Sometimes Agree or Disagree	37.5	31.3			Agree	23.5	37.5
Disagree	5.9	6.3			Disagree	31.3	12.5			Sometimes Agree or Disagree	58.8	43.8
Strongly Disagree	5.9				Strongly Disagree	6.3				Disagree	5.9
										Strongly disagree	11.8
I am treated as part of the team					My supervisor supports my decisions.					I feel free to tell my supervisor what I think.
	2001	2003				2001	2003				2001	2003
Don't Know or Not Applicable					Don't Know or Not Applicable					Don't Know or Not Applicable
Strongly agree	17.6	37.5			Strongly agree	6.3	20			Strongly agree	23.5	26.7
Agree	35.3	43.8			Agree	43.8	40			Agree	47.1	60
Sometimes Agree or Disagree	35.3	12.5			Sometimes Agree or Disagree	43.8	33.3			Sometimes agree or disagree	17.6	6.7
Disagree	5.9				Disagree	6.3				Disagree		6.7
Strongly disagree	5.9	6.3			Strongly disagree		6.7			Strongly Disagree	11.8
I feel free to tell upper management what I think.					My supervisor lets me do my job w/o interfering					My supervisor lets me know what's expected of me.
	2001	2003				2001	2003				2001	2003
Don't Know or Not Applicable					Don't Know or Not Applicable					Don't Know or Not Applicable		6.7
Strongly agree	23.5	31.3			Strongly agree	23.5	25			Strongly agree	11.8	20
Agree	29.4	31.3			Agree	23.5	50			Agree	70.6	46.7
Sometimes Agree or Disagree	29.4	37.5			Sometimes Agree or Disagree	47.1	25			Sometimes Agree or Disagree	11.8	26.7
Disagree	11.8				Disagree	5.9				Disagree	5.9
Strongly Disagree	5.9				Strongly disagree					Strongly Disagree
My supervisor is willing to listen to my concerns
	2001	2003			My supervisor asks for my ideas about things affecting our work
Don't Know or Not Applicable						2001	2003			Upper mgt pays attention to ideas/suggestions from people at my level
Strongly agree	11.8	31.3			Don't Know or Not Applicable						2001	2003
Agree	41.2	50			Strongly agree	6.3	37.5			Don't Know or Not Applicable		12.5
Sometimes Agree or Disagree	41.2	18.8			Agree	56.3	25			Strongly agree	6.3	18.8
Disagree	5.9				Sometimes Agree or Disagree	31.3	25			Agree	43.8	18.8
Strongly Disagree					Disagree		6.3			Sometimes Agree or Sometimes Disagree	31.3	31.3
					Strongly disagree	6.3	6.3			Disagree		6.3
										Strongly Disagree	18.8	12.5
Rules and procedures do not interfere with how well I am able to do my job
	2001	2003			We use safe work practices					I can get the supplies and resources I need to do my job
Don't Know or Not Applicable						2001	2003				2001	2003
Strongly agree		37.5			Don't Know or Not Applicable					Don't Know or Not Applicable
Agree	43.8	31.3			Strongly agree	5.9	31.3			Strongly agree	5.9	33.3
Sometimes Agree or Sometimes Disagree	31.3	25			Agree	64.7	43.8			Agree	29.4	26.7
Disagree	6.3	6.3			Sometimes Agree or Sometimes Disagree	29.4	25			Sometimes Agree or Sometimes Disagree	47.1	40
Strongly Disagree	18.8				Disagree					Disagree	11.8
					Strongly Disagree					Strongly Disagree	5.9
I enjoy working with the people in my work group					I feel comfortable working at WSU					I feel that WSU has a friendly environment
	2001	2003				2001	2003				2001	2003
Don't Know or Not Applicable					Don't Know or Not Applicable					Don't Know or Not Applicable
Strongly agree	11.8	31.3			Strongly agree	26.7	46.7			Strongly agree	31.3	46.7
Agree	58.8	37.5			Agree	60	40			Agree	50	46.7
Sometimes Agree or Sometimes Disagree	23.5	31.3			Sometimes Agree or Sometimes Disagree	6.7	13.3			Sometimes Agree or Sometimes Disagree	12.5	6.7
Disagree					Disagree	6.7				Disagree
Strongly Disagree	5.9				Strongly Disagree					Strongly Disagree	6.3
I feel that my working environment is acceptable					My customers understand my work process					My workgroup does a good job for its customers
	2001	2003				2001	2003				2001	2003
Don't Know or Not Applicable					Don't Know or Not Applicable					Don't Know or Not Applicable
Strongly agree	11.8	31.3			Strongly agree	5.9	25			Strongly agree	25	37.5
Agree	64.7	56.3			Agree	58.8	25			Agree	62.5	43.8
Sometimes Agree or Sometimes Disagree	23.5	12.5			Sometimes Agree or Sometimes Disagree	17.6	43.8			Sometimes Agree or Sometimes Disagree	12.5	18.8
Disagree					Disagree	5.9	6.3			Disagree
Strongly Disagree					Strongly Disagree	11.8				Strongly Disagree
My workgroup is involved in activities to improve svc to our group's customers
	2001	2003			I think WSU does a good job for our customers					I am proud to work for WSU
Don't Know or Not Applicable						2001	2003				2001	2003
Strongly agree	13.3	37.5			Don't Know or Not Applicable					Don't Know or Not Applicable
Agree	66.7	31.3			Strongly agree	11.8	37.5			Strongly agree	41.2	56.3
Sometimes Agree or Sometimes Disagree	13.3	31.3			Agree	70.6	31.3			Agree	23.5	37.5
Disagree	6.7				Sometimes Agree or Sometimes Disagree	11.8	31.3			Sometimes Agree or Sometimes Disagree	35.3	6.3
Strongly Disagree					Disagree					Disagree
					Strongly Disagree	5.9				Strongly Disagree
All things considered, working for WSU is a good deal for me.					I participate in training opportunities that help me do my job better.
	2001	2003				2001	2003
Don't Know or Not Applicable					Don't know or Not applicable
Strongly agree	17.6	50			Strongly agree	14.3	18.8
Agree	47.1	37.5			Agree	71.4	43.8
Sometimes Agree or Sometimes Disagree	35.3	12.5			Sometimes Agree or Sometimes Disagree	14.3	31.3
Disagree					Disagree
Strongly Disagree					Strongly Disagree		6.3