DEPARTMENT = Mail Center
Year 2002 Survey	Average Score is on a scale of 1 to 5 – lower score = better rating
	1 = Strongly Agree,  2 = Agree,  3 = Sometimes Agree/Sometimes Disagree
	4 = Disagree, 5 = Strongly Disagree
I have pride in my work.	2000	2002	2003			I am recognized when I do a good job	2000	2002	2003			I am treated as an equal	2000	2002	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or Not Applicable						Don't Know or N/A						Don't Know or N/A
Strongly agree	83.3	50	60			Strongly agree	16.7					Strongly agree	33.3	33.3	33.3
Agree	16.7	33.3	40			Agree	66.7	50	33.3			Agree	50	50	50
Sometimes Agree or Disagree		16.7				Sometimes Agree or Disagree	16.7	16.7	33.3			Sometimes Agree or Disagree		16.7	16.7
Disagree						Disagree						Disagree	16.7
Strongly  Disagree						Strongly Disagree		33.3	33.3			Strongly Disagree			16.7
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
I feel that my job is valued	2000	2002	2003			I feel that I am trusted	2000	2002	2003			I feel empowered to make decisions.	2000	2002	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or N/A						Don't Know or N/A						Don't Know or N/A
Strongly agree	50	16.7	16.7			Strongly agree	66.7		33.3			Strongly agree	33.3	20	16.7
Agree	33.3		50			Agree	16.7	100	33.3			Agree	50	40	33.3
Sometimes Agree or Disagree	16.7	50	16.7			Sometimes Agree or Disagree	16.7		16.7			Sometimes Agree or Disagree	16.7		66.7
Disagree						Disagree						Disagree		40	16.7
Strongly Disagree		33.3	16.7			Strongly Disagree			16.7			Strongly Disagree			16.7
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
I am treated with respect and dignity	2000	2002	2003			I am paid fairly for the kind of work I do	2000	2002	2003			I feel my job is secure as long as I do good work	2000	2002	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or N/A						Don't Know or N/A						Don't Know or N/A
Strongly agree	33.3		40			Strongly agree						Strongly agree	50
Agree	33.3	16.7	20			Agree		16.7				Agree	33.3	66.7	33.3
Sometimes Agree or Disagree	16.7	50	20			Sometimes Agree or Disagree	50	33.3	33.3			Sometimes Agree or Disagree	16.7		33.3
Disagree	16.7	33.3				Disagree	33.3	16.7	16.7			Disagree			16.7
Strongly Disagree			20			Strongly Disagree	16.7	33.3	50			Strongly Disagree		33.3	16.7
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
Our benefit program meets my needs	2000	2002	2003			I feel safe at WSU	2000	2002	2003			I deal with stress associated with my job	2000	2002	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or N/A	16.7					Don't Know or N/A						Don't Know or N/A
Strongly agree	16.7		66.7			Strongly agree	83.3	66.7	33.3			Strongly agree	66.7	16.7	16.7
Agree	50	60				Agree	16.7	33.3	33.3			Agree	16.7	50	33.3
Sometimes Agree or Disagree	16.7	20	33.3			Sometimes Agree or Disagree			16.7			Sometimes Agree or Disagree			33.3
Disagree		20				Disagree						Disagree	16.7	33.3
Strongly Disagree						Strongly Disagree			16.7			Strongly Disagree			16.7
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
I have flexibility in the hours I work	2000	2002	2003			There is cooperation between my workgroup & other groups at WSU	2000	2002	2003
	Valid Percent						Valid Percent					People in my workgroup cooperate w/each other	2000	2002	2003
Don't Know or N/A						Don't Know or Not Applicable							Valid Percent
Strongly agree	33.3		16.7			Strongly Agree	33.3					Don't Know or Not Applicable
Agree	50	50	16.7			Agree		16.7	33.3			Strongly agree	16.7		33.3
Sometimes Agree or Disagree		16.7	16.7			Sometimes Agree or Disagree	50	50	33.3			Agree	33.3	50	16.7
Disagree	16.7	33.3				Disagree			16.7			Sometimes Agree or Disagree	33.3	16.7	50
Strongly Disagree			50			Strongly Disagree	16.7	33.3	16.7			Disagree	16.7
Total						Total						Strongly disagree		33.3
AVERAGE						AVERAGE						Total
												AVERAGE
I am treated as part of the team	2000	2002	2003			My supervisor supports my decisions.	2000	2002	2003			I feel free to tell my supervisor what I think.	2000	2002	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or Not Applicable						Don't Know or Not Applicable						Don't Know or Not Applicable
Strongly agree	50	33.3	50			Strongly agree	83.3	50	50			Strongly agree	83.3	50	66.7
Agree	33.3	16.7	33.3			Agree	16.7	16.7	33.3			Agree	16.7	16.7	33.3
Sometimes Agree or Disagree		16.7	16.7			Sometimes Agree or Disagree						Sometimes agree or disagree
Disagree	16.7					Disagree			16.7			Disagree
Strongly disagree		33.3				Strongly disagree		33.3				Strongly Disagree		33.3
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
I feel free to tell upper management what I think.	2000	2002	2003			My supervisor lets me do my job w/o interfering	2000	2002	2003			My supervisor lets me know what's expected of me.	2000	2002	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or Not Applicable						Don't Know or Not Applicable						Don't Know or Not Applicable
Strongly agree	33.3					Strongly agree	83.3	50	50			Strongly agree	66.7	33.3
Agree	16.7	16.7	16.7			Agree	16.7	16.7	50			Agree	33.3	33.3	83.3
Sometimes Agree or Disagree	16.7	50	33.3			Sometimes Agree or Disagree						Sometimes Agree or Disagree
Disagree	16.7		16.7			Disagree						Disagree			16.7
Strongly Disagree	16.7	33.3	33.3			Strongly disagree		33.3				Strongly Disagree		33.3
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
My supervisor is willing to listen to my concerns	2000	2002	2003
	Valid Percent					My supervisor asks for my ideas about things affecting our work	2000	2002	2003
Don't Know or Not Applicable							Valid Percent					Upper mgt pays attention to ideas/suggestions from people at my level	2000	2002	2003
Strongly agree	83.3	50	50			Don't Know or Not Applicable							Valid Percent
Agree	16.7	16.7	50			Strongly agree	66.7	50	50			Don't Know or Not Applicable			16.7
Sometimes Agree or Disagree						Agree	33.3	50	16.7			Strongly agree	33.3		16.7
Disagree						Sometimes Agree or Disagree						Agree	33.3
Strongly Disagree		33.3				Disagree			16.7			Sometimes Agree or Sometimes Disagree	16.7	50	50
Total						Strongly disagree			16.7			Disagree		16.7
AVERAGE						Total						Strongly Disagree	16.7	33.3	16.7
						AVERAGE						Total
												AVERAGE
Rules and procedures do not interfere with how well I am able to do my job	2000	2002	2003
	Valid Percent					We use safe work practices	2000	2002	2003			I can get the supplies and resources I need to do my job	2000	2002	2003
Don't Know or Not Applicable	16.7						Valid Percent						Valid Percent
Strongly agree	33.3					Don't Know or Not Applicable						Don't Know or Not Applicable
Agree	50	66.7	50			Strongly agree	83.3	83.3	50			Strongly agree	50	50	33.3
Sometimes Agree or Sometimes Disagree						Agree	16.7	16.7	50			Agree	50	50	50
Disagree			16.7			Sometimes Agree or Sometimes Disagree						Sometimes Agree or Sometimes Disagree
Strongly Disagree		33.3	33.3			Disagree						Disagree
Total						Strongly Disagree						Strongly Disagree			16.7
AVERAGE						Total						Total
						AVERAGE						AVERAGE
I enjoy working with the people in my work group	2000	2002	2003			I feel comfortable working at WSU						I feel that WSU has a friendly environment	2000	2002	2003
	Valid Percent						2000	2002	2003				Valid Percent
Don't Know or Not Applicable						Don't Know or Not Applicable						Don't Know or Not Applicable
Strongly agree	33.3	33.3	33.3			Strongly agree	50	66.7	40			Strongly agree	33.3		66.7
Agree	33.3	16.7	16.7			Agree	33.3	33.3	40			Agree	50	83.3	16.7
Sometimes Agree or Sometimes Disagree	16.7	16.7	33.3			Sometimes Agree or Sometimes Disagree	16.7					Sometimes Agree or Sometimes Disagree	16.7	16.7	16.7
Disagree			16.7			Disagree						Disagree
Strongly Disagree	16.7	33.3				Strongly Disagree			20			Strongly Disagree
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
I feel that my working environment is acceptable	2000	2002	2003			My customers understand my work process	2000	2002	2003			My workgroup does a good job for its customers	2000	2002	2003
	Valid Percent						Valid Percent						Valid Percent
Don't Know or N/A						Don't Know or Not Applicable						Don't Know or Not Applicable
Strongly agree	50	33.3				Strongly agree	16.7					Strongly agree	66.7	33.3	50
Agree	33.3	50	33.3			Agree	16.7	33.3	16.7			Agree	33.3	33.3	33.3
Sometimes Agree or Sometimes Disagree	16.7	16.7	33.3			Sometimes Agree or Sometimes Disagree	33.3	66.7	16.7			Sometimes Agree or Sometimes Disagree
Disagree						Disagree	33.3		50			Disagree
Strongly Disagree			33.3			Strongly Disagree			16.7			Strongly Disagree		33.3	16.7
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
My workgroup is involved in activities to improve svc to our group's customers	2000	2002	2003
	Valid Percent					I think WSU does a good job for our customers	2000	2002	2003			I am proud to work for WSU	2000	2002	2003
Don't Know or Not Applicable							Valid Percent						Valid Percent
Strongly agree	33.3	33.3	40			Don't Know or Not Applicable			16.7			Don't Know or Not Applicable
Agree	66.7	16.7	20			Strongly agree	33.3	33.3	33.3			Strongly agree	50	50	83.3
Sometimes Agree or Sometimes Disagree		16.7	20			Agree	66.7	50	33.3			Agree	33.3
Disagree						Sometimes Agree or Sometimes Disagree		16.7				Sometimes Agree or Sometimes Disagree		50	16.7
Strongly Disagree		33.3	20			Disagree			16.7			Disagree	16.7
Total						Strongly Disagree						Strongly Disagree
AVERAGE						Total						Total
						AVERAGE						AVERAGE
All things considered, working for WSU is a good deal for me.	2000	2002	2003			I participate in training opportunities that help me do a better job.	2000	2002	2003
	Valid Percent						Valid Percent
Don' Know or Not Applicable						Don't know or Not applicable
Strongly agree	16.7	50	66.7			Strongly agree	16.7		16.7
Agree	50	33.3	33.3			Agree	83.3		33.3
Sometimes Agree or Sometimes Disagree	16.7	16.7				Sometimes Agree or Sometimes Disagree		50	33.3
Disagree	16.7					Disagree		16.7	16.7
Strongly Disagree						Strongly Disagree		33.3
Total						Total
AVERAGE						AVERAGE