DEPARTMENT =Printing Services
Year 2001 Survey	Average Score is on a scale of 1 to 5 – lower score = better rating
	1 = Strongly Agree,  2 = Agree,  3 = Sometimes Agree/Sometimes Disagree
	4 = Disagree, 5 = Strongly Disagree
I have pride in my work.						I am recognized when I do a good job						I am treated as an equal
	Valid Percent						Valid Percent						Valid Percent
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
Don't Know or Not Applicable						Don't Know or N/A						Don't Know or N/A
Strongly agree	42.9	64.3	60			Strongly agree	14.3	23.1	40			Strongly agree	28.6	35.7	60
Agree	57.1	35.7	20			Agree	42.9	23.1	40			Agree	28.6		20
Sometimes Agree or Disagree			20			Sometimes Agree or Disagree	14.3	46.2	20			Sometimes Agree or Disagree	14.3	42.9	20
Disagree						Disagree						Disagree	14.3	14.3
Strongly  Disagree						Strongly Disagree	28.6	7.7				Strongly Disagree	14.3	7.1
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
I feel that my job is valued						I feel that I am trusted						I feel empowered to make decisions.
	Valid Percent						Valid Percent						Valid Percent
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
Don't Know or N/A						Don't Know or N/A						Don't Know or N/A
Strongly agree	14.3	42.9	40			Strongly agree	57.1	50	60			Strongly agree	42.9	28.6	40
Agree	42.9	21.4	40			Agree	42.9	14.3	40			Agree		28.6	60
Sometimes Agree or Disagree	28.6	28.6	20			Sometimes Agree or Disagree		28.6				Sometimes Agree or Disagree	28.6	35.7
Disagree	14.3	7.1				Disagree						Disagree	14.3
Strongly Disagree						Strongly Disagree		7.1				Strongly Disagree	14.3	7.1
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
I am treated with respect and dignity						I am paid fairly for the kind of work I do						I feel my job is secure as long as I do good work
	Valid Percent						Valid Percent						Valid Percent
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
Don't Know or N/A						Don't Know or N/A						Don't Know or N/A
Strongly agree	28.6	53.8	60			Strongly agree	14.3		20			Strongly agree	57.1	35.7	40
Agree	42.9	7.7	20			Agree	14.3	46.2	80			Agree	42.9	57.1	60
Sometimes Agree or Disagree	14.3	30.8	20			Sometimes Agree or Disagree	42.9	15.4				Sometimes Agree or Disagree		7.1
Disagree		7.7				Disagree	14.3	38.5				Disagree
Strongly Disagree	14.3					Strongly Disagree	14.3					Strongly Disagree
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
Our benefit program meets my needs						I feel personally safe at WSU						I deal with stress associated with my job
	Valid Percent						Valid Percent						Valid Percent
Year	2000	2001	2003			Year	2000	2001	2003			YeaR	2000	2001	2003
Don't Know or N/A	14.3	23.1				Don't Know or N/A						Don't Know or N/A
Strongly agree	14.3	15.4	50			Strongly agree	14.3	42.9	60			Strongly agree	42.9	46.2	40
Agree	57.1	23.1	50			Agree	85.7	35.7	40			Agree	57.1	46.2	60
Sometimes Agree or Disagree	14.3	38.5				Sometimes Agree or Disagree		21.4				Sometimes Agree or Disagree		7.7
Disagree						Disagree						Disagree
Strongly Disagree						Strongly Disagree						Strongly Disagree
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
I have flexibility in the hours I work						There is cooperation between my workgroup & other groups at WSU
	Valid Percent						Valid Percent					People in my workgroup cooperate w/each other
Year	2000	2001	2003			Year	2000	2001	2003				Valid Percent
Don't Know or N/A						Don't Know or Not Applicable						Year	2000	2001	2003
Strongly agree	42.9	35.7	40			Strongly Agree	42.9	21.4	20			Don't Know or Not Applicable
Agree	28.6	35.7	60			Agree	28.6	35.7	60			Strongly agree	28.6	35.7	40
Sometimes Agree or Disagree	28.6	21.4				Sometimes Agree or Disagree	14.3	14.3	20			Agree	42.9	21.4	60
Disagree		7.1				Disagree	14.3	28.6				Sometimes Agree or Disagree	14.3	42.9
Strongly Disagree						Strongly Disagree						Disagree	14.3
Total						Total						Strongly disagree
AVERAGE						AVERAGE						Total
												AVERAGE
I am treated as part of the team						My supervisor supports my decisions.						I feel free to tell my supervisor what I think.
	Valid Percent						Valid Percent						Valid Percent
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
Don't Know or Not Applicable						Don't Know or Not Applicable						Don't Know or Not Applicable
Strongly agree	42.9	38.5	40			Strongly agree	57.1	42.9	50			Strongly agree	28.6	35.7	60
Agree	28.6	30.8	40			Agree	14.3	42.9	50			Agree	57.1	35.7	40
Sometimes Agree or Disagree		15.4	20			Sometimes Agree or Disagree	14.3					Sometimes agree or disagree		14.3
Disagree	14.3	15.4				Disagree		14.3				Disagree		7.1
Strongly disagree	14.3					Strongly disagree	14.3					Strongly Disagree	14.3	7.1
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
I feel free to tell upper management what I think.						My supervisor lets me do my job w/o interfering						My supervisor lets me know what's expected of me.
	Valid Percent						Valid Percent						Valid Percent
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
Don't Know or Not Applicable						Don't Know or Not Applicable						Don't Know or Not Applicable		7.1
Strongly agree		28.6	40			Strongly agree	28.6	50	60			Strongly agree	28.6	42.9	60
Agree	71.4	42.9	60			Agree	57.1	21.4	40			Agree	57.1	35.7	40
Sometimes Agree or Disagree		21.4				Sometimes Agree or Disagree		14.3				Sometimes Agree or Disagree	14.3	14.3
Disagree						Disagree	14.3	14.3				Disagree
Strongly Disagree	28.6	7.1				Strongly disagree						Strongly Disagree
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
My supervisor is willing to listen to my concerns
	Valid Percent					My supervisor asks for my ideas about things affecting our work						Upper mgt pays attention to ideas/suggestions from people at my level
Year	2000	2001	2003				Valid Percent						Valid Percent
Don't Know or Not Applicable						Year	2000	2001	2003			Year	2000	2001	2003
Strongly agree	50	42.9	60			Don't Know or Not Applicable						Don't Know or Not Applicable
Agree	50	28.6	40			Strongly agree	50	28.6	60			Strongly agree		21.4	20
Sometimes Agree or Disagree		21.4				Agree	16.7	28.6	40			Agree	71.4	35.7	40
Disagree		7.1				Sometimes Agree or Disagree	16.7	35.7				Sometimes Agree or Sometimes Disagree		7.1	40
Strongly Disagree						Disagree	16.7	7.1				Disagree		21.4
Total						Strongly disagree						Strongly Disagree	28.6	14.3
AVERAGE						Total						Total
						AVERAGE						AVERAGE
Rules and procedures do not interfere with how well I am able to do my job
	Valid Percent					We use safe work practices						I can get the supplies and resources I need to do my job
Year	2000	2001	2003				Valid Percent						Valid Percent
Don't Know or Not Applicable						Year	2000	2001	2003			Year	2000	2001	2003
Strongly agree	14.3	28.6	20			Don't Know or Not Applicable						Don't Know or Not Applicable
Agree	71.4	42.9	60			Strongly agree	28.6	35.7	40			Strongly agree	42.9	42.9	40
Sometimes Agree or Sometimes Disagree	14.3	21.4	20			Agree	71.4	64.3	60			Agree	14.3	50	60
Disagree		7.1				Sometimes Agree or Sometimes Disagree						Sometimes Agree or Sometimes Disagree		7.1
Strongly Disagree						Disagree						Disagree
Total						Strongly Disagree						Strongly Disagree	42.9
AVERAGE						Total						Total
						AVERAGE						AVERAGE
I enjoy working with the people in my work group						I feel comfortable working at WSU						I feel that WSU has a friendly environment
	Valid Percent						Valid Percent						Valid Percent
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
Don't Know or Not Applicable						Don't Know or Not Applicable						Don't Know or Not Applicable
Strongly agree	28.6	38.5	60			Strongly agree	28.6	42.9	60			Strongly agree	16.7	46.2	60
Agree	57.1	38.5	20			Agree	57.1	57.1	40			Agree	66.7	46.2	40
Sometimes Agree or Sometimes Disagree	14.3	23.1	20			Sometimes Agree or Sometimes Disagree						Sometimes Agree or Sometimes Disagree	16.7	7.7
Disagree						Disagree						Disagree
Strongly Disagree						Strongly Disagree	14.3					Strongly Disagree
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
I feel that my working environment is acceptable						My customers understand my work process						My workgroup does a good job for its customers
	Valid Percent						Valid Percent						Valid Percent
Year	2000	2001	2003			Year	2000	2001	2003			Year	2000	2001	2003
Don't Know or Not Applicable						Don't Know or Not Applicable		7.1				Don't Know or Not Applicable
Strongly agree		38.5	40			Strongly agree		7.1				Strongly agree	28.6	78.6	40
Agree	42.9	15.4	60			Agree	33.3	14.3	20			Agree	71.4	21.4	60
Sometimes Agree or Sometimes Disagree	42.9	30.8				Sometimes Agree or Sometimes Disagree	66.7	28.6	40			Sometimes Agree or Sometimes Disagree
Disagree	14.3	15.4				Disagree		14.3	40			Disagree
Strongly Disagree						Strongly Disagree		28.6				Strongly Disagree
Total						Total						Total
AVERAGE						AVERAGE						AVERAGE
My workgroup is involved in activities to improve svc to our group's customers
	Valid Percent					I think WSU does a good job for our customers						I am proud to work for WSU
Year	2000	2001	2003				Valid Percent						Valid Percent
Don't Know or Not Applicable						Year	2000	2001	2003			Year	2000	2001	2003
Strongly agree		57.1	20			Don't Know or Not Applicable						Don't Know or Not Applicable
Agree	71.4	21.4	80			Strongly agree	16.7	35.7	40			Strongly agree	42.9	61.5	80
Sometimes Agree or Sometimes Disagree	28.6	21.4				Agree	66.7	21.4	60			Agree	42.9	23.1	20
Disagree						Sometimes Agree or Sometimes Disagree		28.6				Sometimes Agree or Sometimes Disagree	14.3	15.4
Strongly Disagree						Disagree		7.1				Disagree
Total						Strongly Disagree	16.7	7.1				Strongly Disagree
AVERAGE						Total						Total
						AVERAGE						AVERAGE
All things considered, working for WSU is a good deal for me.						I participate in training opportunities that help me do a better job.
	Valid Percent						Valid Percent
Year	2000	2001	2003			Year	2000	2001	2003
Don't  Know or Not Applicable						Don't know or Not applicable		14.3
Strongly agree	14.3	28.6	80			Strongly agree	42.9	21.4
Agree	14.3	71.4	20			Agree	42.9	57.1	100
Sometimes Agree or Sometimes Disagree	71.4					Sometimes Agree or Sometimes Disagree	14.3	7.1
Disagree						Disagree
Strongly Disagree						Strongly Disagree
Total						Total
AVERAGE						AVERAGE
	2000	2001	2003				2000	2001	2003
Don't know or N/A						Don't know or N/A
Strongly agree	14.3	28.6	80			Strongly agree	42.9	21.4
Agree	14.3	71.4	20			Agree	42.9	57.1	100
Sometimes agree or disagree	71.4					Sometimes Agree or Disagree	14.3	7.1
Disagree						Disagree
Strongly Disagree						Strongly Disagree