DEPARTMENT = Accounting Services
Year 2004 Survey	Average Score is on a scale of 1 to 5 – lower score = better rating
	1 = Strongly Agree,  2 = Agree,  3 = Sometimes Agree/Sometimes Disagree
	4 = Disagree, 5 = Strongly Disagree
I have pride in my work.							I am recognized when I do a good job							I am treated as an equal
	Valid Percent							Valid Percent							Valid Percent
Year	2000	2001	2002	2003	2004		Year	2000	2001	2002	2003	2004		Year	2000	2001	2002	2003	2004
Don't Know or Not Applicable							Don't Know or N/A							Don't Know or N/A	5
Strongly agree	85.7	76.9	59.1	73.7	63.6		Strongly agree	14.3	30.8	9.1	16.7	22.7		Strongly agree	20	26.9	13.6	21.1	9.1
Agree	9.5	15.4	40.9	26.3	27.3		Agree	42.9	38.5	54.5	44.4	31.8		Agree	15	34.6	45.5	36.8	54.5
Sometimes Agree or Disagree		7.7			9.1		Sometimes Agree or Disagree	33.3	26.9	31.8	38.9	45.5		Sometimes Agree or Disagree	45	30.8	31.8	42.1	31.8
Disagree							Disagree	4.8	3.8	4.5				Disagree	10	3.8	9.1		4.5
Strongly  Disagree	4.8						Strongly Disagree	4.8						Strongly Disagree	5	3.8
Total	100	100		100			Total	100	100		100			Total	100	100		100
AVERAGE	1.29	1.31		1.26	1.45		AVERAGE	2.43	2.04		2.22			AVERAGE	2.63	2.23		2.21
I feel that my job is valued							I feel that I am trusted							I feel empowered to make decisions.
	Valid Percent							Valid Percent							Valid Percent
	2000	2001	2002	2003	2004			2000	2001	2002	2003	2004		Year	2000	2001	2002	2003	2004
Don't Know or N/A							Don't Know or N/A							Don't Know or N/A
Strongly agree	22.7	32	13.6	31.6	23.8		Strongly agree	55	57.7	36.4	52.6	33.3		Strongly agree	28.6	28		22.2	9.1
Agree	40.9	32	50	42.1	28.6		Agree	40	23.1	59.1	26.3	52.4		Agree	33.3	40	77.3	55.6	50
Sometimes Agree or Disagree	27.3	36	36.4	21.1	42.9		Sometimes Agree or Disagree	5	19.2	4.5	21.1	14.3		Sometimes Agree or Disagree	28.6	20	22.7	16.7	40.9
Disagree	4.5			5.3	4.8		Disagree							Disagree	9.5	12		5.6
Strongly Disagree	4.5						Strongly Disagree							Strongly Disagree
Total	100	100		100			Total	100	100		100			Total	100	100		100
AVERAGE	2.27	2.04		2			AVERAGE	1.5	1.62		1.68			AVERAGE	2.19	2.16		2.06
I am treated with respect and dignity							I am paid fairly for the kind of work I do							I feel my job is secure as long as I do good work
	Valid Percent							Valid Percent							Valid Percent
	2000	2001	2002	2003	2004			2000	2001	2002	2003	2004			2000	2001	2002	2003	2004
Don't Know or N/A							Don't Know or N/A							Don't Know or N/A					4.8
Strongly agree	36.4	42.3	15	26.3	27.3		Strongly agree	4.8	11.5	13.6		4.8		Strongly agree	13.6	34.6	13.6	36.8	14.3
Agree	36.4	42.3	60	57.9	54.5		Agree	14.3	23.1	27.3	33.3	23.8		Agree	77.3	42.3	63.6	42.1	71.4
Sometimes Agree or Disagree	27.3	15.4	25	15.8	18.2		Sometimes Agree or Disagree	23.8	34.6	31.8	38.9	47.6		Sometimes Agree or Disagree	9.1	15.4	22.7	21.1
Disagree							Disagree	33.3	15.4	13.6	16.7	23.8		Disagree					4.8
Strongly Disagree							Strongly Disagree	23.8	15.4	13.6	11.1			Strongly Disagree		7.7			4.8
Total	100	100		100			Total	100	100		100			Total	100	100		100
AVERAGE	1.91	1.73		1.89	1.91		AVERAGE	3.57	3		3.06	2.9		AVERAGE	1.95	2.04		1.84	2
Our benefit program meets my needs							I feel safe at WSU							I deal with stress associated with my job
	Valid Percent							Valid Percent							Valid Percent
	2000	2001	2002	2003	2004			2000	2001	2002	2003	2004			2000	2001	2002	2003	2004
Don't Know or N/A	4.8	15.4	4.5				Don't Know or N/A							Don't Know or N/A
Strongly agree	9.5	19.2	9.1	21.1			Strongly agree	28.6	41.7	22.7	35.3	27.3		Strongly agree	18.2	38.5	4.8	15.8	14.3
Agree	42.9	26.9	54.5	68.4	52.6		Agree	66.7	50	63.6	58.8	63.6		Agree	50	50	47.6	52.6	42.9
Sometimes Agree or Disagree	23.8	38.5	27.3	5.3	42.1		Sometimes Agree or Disagree	4.8	4.2	13.6	5.9	4.5		Sometimes Agree or Disagree	27.3	11.5	47.6	31.6	33.3
Disagree	14.3			5.3	5.3		Disagree		4.2			4.5		Disagree	4.5				4.8
Strongly Disagree	4.8		4.5				Strongly Disagree							Strongly Disagree					4.8
Total	100	100		100			Total	100	100		100			Total	100	100		100
AVERAGE	2.6	2.23		1.95	2.53		AVERAGE	1.76	1.71		1.71	1.86		AVERAGE	2.18	1.73		2.16	2.43
I have flexibility in the hours I work							There is cooperation between my workgroup & other groups at WSU
	Valid Percent							Valid Percent						People in my workgroup cooperate w/each other
	2000	2001	2002	2003	2004			2000	2001	2002	2003	2004			Valid Percent
Don't Know or N/A							Don't Know or Not Applicable	4.8							2000	2001	2002	2003	2004
Strongly agree	22.7	34.6	23.8	31.6	31.8		Strongly Agree	14.3	19.2	19	16.7	4.5		Don't Know or Not Applicable				33.3
Agree	40.9	38.5	42.9	42.1	36.4		Agree	38.1	61.5	42.9	50	40.9		Strongly agree	40.9	57.7	31.8	55.6	38.1
Sometimes Agree or Disagree	18.2	11.5	19	21.1	22.7		Sometimes Agree or Disagree	28.6	11.5	33.3	27.8	36.4		Agree	45.5	23.1	54.5	11.1	38.1
Disagree	13.6	11.5	9.5	5.3	9.1		Disagree	14.3	7.7	4.8	5.6	13.6		Sometimes Agree or Disagree	13.6	19.2	13.6		23.8
Strongly Disagree	4.5	3.8	4.8				Strongly Disagree					4.5		Disagree
Total	100	100		100			Total	100	100		100			Strongly disagree
AVERAGE	2.36	2.12		2	2.09		AVERAGE	2.45	2.08		2.22	2.73		Total	100	100		100
														AVERAGE	1.73	1.62		1.78	1.86
I am treated as part of the team							My supervisor supports my decisions.							I feel free to tell my supervisor what I think.
	Valid Percent							Valid Percent							Valid Percent
	2000	2001	2002	2003	2004			2000	2001	2002	2003	2004			2000	2001	2002	2003	2004
Don't Know or Not Applicable							Don't Know or Not Applicable	4.8		4.5				Don't Know or Not Applicable
Strongly agree	28.6	46.2	22.7	26.3	31.8		Strongly agree	42.9	50	27.3	31.6	36.4		Strongly agree	50	46.2	22.7	27.8	27.3
Agree	42.9	26.9	50	42.1	45.5		Agree	38.1	23.1	59.1	47.4	50		Agree	36.4	26.9	59.1	50	54.5
Sometimes Agree or Disagree	28.6	23.1	27.3	31.6	22.7		Sometimes Agree or Disagree	14.3	26.9	9.1	21.1	13.6		Sometimes agree or disagree	9.1	26.9	13.6	22.2	13.6
Disagree		3.8					Disagree							Disagree	4.5				4.5
Strongly disagree							Strongly disagree							Strongly Disagree			4.5
Total	100	100		100			Total	100	100		100			Total	100	100		100
AVERAGE	2	1.85		2.05	1.91		AVERAGE	1.7	1.77		1.89	1.77		AVERAGE	1.68	1.81		1.94	1.95
I feel free to tell upper management what I think.							My supervisor lets me do my job w/o interfering							My supervisor lets me know what's expected of me.
	Valid Percent							Valid Percent							Valid Percent
	2000	2001	2002	2003	2004			2000	2001	2002	2003	2004			2000	2001	2002	2003	2004
Don't Know or Not Applicable							Don't Know or Not Applicable							Don't Know or Not Applicable
Strongly agree	14.3	19.2	9.1	5.3	4.5		Strongly agree	42.9	52	27.3	36.8	31.8		Strongly agree	13.6	32	4.8	26.3	19
Agree	42.9	26.9	40.9	31.6	27.3		Agree	47.6	36	63.6	57.9	54.5		Agree	54.5	52	76.2	42.1	52.4
Sometimes Agree or Disagree	33.3	34.6	36.4	52.6	45.5		Sometimes Agree or Disagree	9.5	12	9.1	5.3	13.6		Sometimes Agree or Disagree	31.8	16	14.3	31.6	23.8
Disagree	9.5	15.4	9.1	5.3	18.2		Disagree							Disagree			4.8		4.8
Strongly Disagree		3.8	4.5	5.3	4.5		Strongly disagree							Strongly Disagree
Total	100	100		100			Total	100	100		100			Total	100	100		100
AVERAGE	2.38	2.58		2.74	2.91		AVERAGE	1.67	1.6		1.68	1.82		AVERAGE	2.18	1.84		2.05	2.14
My supervisor is willing to listen to my concerns
	Valid Percent						My supervisor asks for my ideas about things affecting our work							Upper mgt pays attention to ideas/suggestions from people at my level
	2000	2001	2002	2003	2004			Valid Percent							Valid Percent
Don't Know or Not Applicable								2000	2001	2002	2003	2004			2000	2001	2002	2003	2004
Strongly agree	42.9	40	27.3	22.2	38.1		Don't Know or Not Applicable
Agree	47.6	48	59.1	72.2	47.6		Strongly agree	23.8	34.6	9.1	31.6	18.2		Don't Know or Not Applicable	9.1
Sometimes Agree or Disagree	9.5	12	13.6	5.6	14.3		Agree	52.4	34.6	72.7	52.6	45.5		Strongly agree	4.5	11.5		10.5	5
Disagree							Sometimes Agree or Disagree	19	30.8	18.2	15.8	27.3		Agree	22.7	34.6	45.5	47.4	20
Strongly Disagree							Disagree	4.8				4.5		Sometimes Agree or Sometimes Disagree	36.4	50	50	36.8	50
Total	100	100		100			Strongly disagree					4.5		Disagree	27.3		4.5		15
AVERAGE	1.67	1.72		1.83	1.76		Total	100	100		100			Strongly Disagree		3.8		5.3	10
							AVERAGE	2.05	1.96		1.84	2.32		Total	100	100		100
														AVERAGE	2.95	2.5		2.42	3.05
Rules and procedures do not interfere with how well I am able to do my job
	Valid Percent						We use safe work practices							I can get the supplies and resources I need to do my job
	2000	2001	2002	2003	2004			Valid Percent							Valid Percent
Don't Know or Not Applicable		3.8						2000	2001	2002	2003	2004			2000	2001	2002	2003	2004
Strongly agree	9.1	15.4	4.5	15.8	9.1		Don't Know or Not Applicable							Don't Know or Not Applicable
Agree	63.6	57.7	77.3	52.6	50		Strongly agree	40.9	46.2	27.3	50	36.4		Strongly agree	54.5	52	36.4	57.9	27.3
Sometimes Agree or Sometimes Disagree	22.7	11.5	13.6	31.6	22.7		Agree	54.5	50	72.7	50	63.6		Agree	31.8	32	54.5	36.8	54.5
Disagree	4.5	11.5	4.5				Sometimes Agree or Sometimes Disagree	4.5	3.8					Sometimes Agree or Sometimes Disagree	4.5	16	9.1	5.3	18.2
Strongly Disagree					18.2		Disagree							Disagree	9.1
Total	100	100		100			Strongly Disagree							Strongly Disagree
AVERAGE	2.23	2.2		2.16	2.68		Total	100	100		100			Total	100	100		100
							AVERAGE	1.64	1.58		1.5	1.64		AVERAGE	1.68	1.64		1.47	1.91
I enjoy working with the people in my work group							I feel comfortable working at WSU							I feel that WSU has a friendly environment
	Valid Percent							Valid Percent							Valid Percent
	2000	2001	2002	2003	2004			2000	2001	2002	2003	2004			2000	2001	2002	2003	2004
Don't Know or Not Applicable							Don't Know or Not Applicable							Don't Know or Not Applicable
Strongly agree	50	50	45.5	63.2	50		Strongly agree	36.4	42.3	31.8	63.2	36.4		Strongly agree	31.8	30.8	18.2	31.6	27.3
Agree	36.4	38.5	36.4	26.3	40.9		Agree	54.5	50	68.2	36.8	54.5		Agree	40.9	57.7	68.2	63.2	50
Sometimes Agree or Sometimes Disagree	13.6	11.5	18.2	10.5	9.1		Sometimes Agree or Sometimes Disagree	9.1	7.7			9.1		Sometimes Agree or Sometimes Disagree	27.3	11.5	13.6	5.3	22.7
Disagree							Disagree							Disagree
Strongly Disagree							Strongly Disagree							Strongly Disagree
Total	100	100		100			Total	100	100		100			Total	100	100		100
AVERAGE	1.64	1.62		1.47	1.59		AVERAGE	1.73	1.65		1.37	1.73		AVERAGE	1.95	1.81		1.74	1.95
I feel that my working environment is acceptable							My customers understand my work process							My workgroup does a good job for its customers
	Valid Percent							Valid Percent							Valid Percent
	2000	2001	2002	2003	2004			2000	2001	2002	2003	2004			2000	2001	2002	2003	2004
Don't Know or N/A							Don't Know or Not Applicable		3.8	4.5				Don't Know or Not Applicable		4
Strongly agree	28.6	26.9	27.3	33.3	22.7		Strongly agree	13.6	19.2		10.5			Strongly agree	42.9	56	27.3	36.8	50
Agree	52.4	61.5	63.6	55.6	54.5		Agree	22.7	15.4	31.8	21.1	31.8		Agree	47.6	40	63.6	57.9	36.4
Sometimes Agree or Sometimes Disagree	19	11.5	4.5	11.1	22.7		Sometimes Agree or Sometimes Disagree	45.5	50	45.5	47.4	36.4		Sometimes Agree or Sometimes Disagree	4.8		9.1	5.3	13.6
Disagree			4.5				Disagree	13.6	7.7	9.1	15.8	22.7		Disagree	4.8
Strongly Disagree							Strongly Disagree	4.5	3.8	9.1	5.3	9.1		Strongly Disagree
Total	100	100	100	100			Total	100	100		100			Total	100	100		100
AVERAGE	1.9	1.85	1.33	1.78	2		AVERAGE	2.73	2.6		2.84	3.09		AVERAGE	1.71	1.41		1.68	1.64
My workgroup is involved in activities to improve svc to our group's customers
	Valid Percent						I think WSU does a good job for our customers							I am proud to work for WSU
	2000	2001	2002	2003	2004			Valid Percent							Valid Percent
Don't Know or Not Applicable		7.7	4.5					2000	2001	2002	2003	2004			2000	2001	2002	2003	2004
Strongly agree	40.9	38.5	31.8	42.1	36.8		Don't Know or Not Applicable							Don't Know or Not Applicable
Agree	45.5	46.2	59.1	52.6	36.8		Strongly agree	25	19.2	18.2	31.6	18.2		Strongly agree	25	30.8	27.3	26.3	31.8
Sometimes Agree or Sometimes Disagree		7.7	4.5	5.3	15.8		Agree	50	69.2	68.2	57.9	63.6		Agree	50	53.8	72.7	63.2	59.1
Disagree	13.6				10.5		Sometimes Agree or Sometimes Disagree	25	11.5	13.6	5.3	18.2		Sometimes Agree or Sometimes Disagree	20	15.4		10.5	9.1
Strongly Disagree							Disagree							Disagree	5
Total	100	100		100			Strongly Disagree							Strongly Disagree
AVERAGE	1.86	1.67		1.63	2		Total	100	100		100			Total	100	100		100
							AVERAGE	2	1.92		1.84	2		AVERAGE	2.05	1.85		1.84	1.77
All things considered, working for WSU is a good deal for me.							I participate in training opportunities that help me do a better job.
	Valid Percent							Valid Percent
	2000	2001	2002	2003	2004			2000	2001	2002	2003	2004		good deal for me	2000	2001	2002	2003	2004
Don' Know or Not Applicable	4.8						Don't know or Not applicable		3.8	9.5				Don't know or N/A	4.8
Strongly agree	14.3	30.8	22.7	52.6	27.3		Strongly agree	28.6	26.9	9.5	15.8	22.2		Strongly Agree	14.3	30.8	22.7	52.6	27.3
Agree	47.6	53.8	59.1	31.6	59.1		Agree	38.1	46.2	61.9	68.4	33.3		Agree	47.6	53.8	59.1	31.6	59.1
Sometimes Agree or Sometimes Disagree	28.6	11.5	18.2	15.8	13.6		Sometimes Agree or Sometimes Disagree	33.3	19.2	9.5	15.8	27.8		Sometimes Agree/Disagree	28.6	11.5	18.2	15.8	13.6
Disagree	4.8	3.8					Disagree			9.5		16.7		Disagree	4.8	3.8
Strongly Disagree							Strongly Disagree		3.8					Strongly Disagree
Total	100	100		100			Total	100	100		100
AVERAGE	2.25	1.88		1.63			AVERAGE	2.05	2.04		2	2.39