DEPARTMENT = Dee Events Center/Ticket Office
2004 Survey Results Average Score is on a scale of 1 to 5 – lower score = better rating
1 = Strongly Agree,  2 = Agree,  3 = Sometimes Agree/Sometimes Disagree
4 = Disagree, 5 = Strongly Disagree
I have pride in my work. 2002 2003 2004 I am recognized when I do a good job 2002 2003 2004 I am treated as an equal 2002 2003 2004
Valid Percent  Valid Percent  Valid Percent 
Don't Know or Not Applicable Don't Know or N/A Don't Know or N/A
Strongly agree  66.7 62.5 83.3 Strongly agree  33.3 12.5 50 Strongly agree  55.6 14.3 50
Agree  33.3 37.5 16.7 Agree  50 87.5 41.7 Agree  33.3 85.7 41.7
Sometimes Agree or Disagree  1.38 Sometimes Agree or Disagree  11.1 8.3 Sometimes Agree or Disagree  11.1 8.3
Disagree Disagree 5.6 Disagree   
Strongly  Disagree Strongly Disagree  Strongly Disagree 
Total 100 Total  100 Total  100
AVERAGE 1.6 AVERAGE 1.88 AVERAGE 1.86
I feel that my job is valued 2002 2003 2004 I feel that I am trusted 2002 2003 2004 I feel empowered to make decisions. 2002 2003 2004
Valid Percent  Valid Percent  Valid Percent 
Don't Know or N/A Don't Know or N/A Don't Know or N/A
Strongly agree  44.4 14.3 27.3 Strongly agree  72.2 62.5 66.7 Strongly agree  16.7 50 50
Agree  50 85.7 54.5 Agree  27.8 37.5 25 Agree  72.2 37.5 33.3
Sometimes Agree or Disagree  5.6 18.2 Sometimes Agree or Disagree  Sometimes Agree or Disagree  5.6 12.5 8.3
Disagree  Disagree  8.3 Disagree 5.6 8.3
Strongly Disagree Strongly Disagree  Strongly Disagree
Total  100 Total  100 Total  100
AVERAGE 1.86 AVERAGE 1.38 AVERAGE 1.63
I am treated with respect and dignity I am paid fairly for the kind of work I do I feel my job is secure as long as I do good work  
2002 2003 2004 2002 2003 2004 2002 2003 2004
Valid Percent  Valid Percent  Valid Percent 
Don't Know or N/A Don't Know or N/A Don't Know or N/A
Strongly agree  72.2 37.5 58.3 Strongly agree  27.8 16.7 Strongly agree  44.4 25 58.3
Agree  22.2 50 41.7 Agree  33.3 25 25 Agree  50 75 41.7
Sometimes Agree or Disagree  5.6 12.5 Sometimes Agree or Disagree  16.7 25 25 Sometimes Agree or Disagree   
Disagree   Disagree  11.1 37.5 33.3 Disagree  5.6
Strongly Disagree Strongly Disagree  11.1 12.5 Strongly Disagree
Total  100 Total  100 Total  100
AVERAGE 1.75 AVERAGE 3.38 AVERAGE 1.75
Our benefit program meets my needs I feel safe at WSU   I deal with stress associated with my job
2002 2003 2004 2002 2003 2004 2002 2003 2004
Valid Percent  Valid Percent  Valid Percent 
Don't Know or N/A 27.8 Don't Know or N/A Don't Know or N/A
Strongly agree  16.7 11.1 Strongly agree  12.5 12.5 41.7 Strongly agree  38.9 12.5 58.3
Agree  38.9 75 11.1 Agree  87.5 87.5 50 Agree  55.6 75 41.7
Sometimes Agree or Disagree  16.7 25 55.6 Sometimes Agree or Disagree  8.3 Sometimes Agree or Disagree  5.6 12.5
Disagree  22.2 Disagree  Disagree   
Strongly Disagree  Strongly Disagree Strongly Disagree 
Total  100 Total  100 Total  100
AVERAGE 2.25 AVERAGE 1.88 AVERAGE 2
I have flexibility in the hours I work   There is cooperation between my workgroup & other groups at WSU
Valid Percent  Valid Percent  People in my workgroup cooperate w/each other  
2002 2003 2004 2002 2003 2004 2002 2003 2004
Don't Know or N/A 5.6 Don't Know or Not Applicable  11.1 Valid Percent 
Strongly agree  61.1 50 81.8 Strongly Agree 50 41.7 Don't Know or Not Applicable
Agree  27.8 37.5 18.2 Agree  33.3 75 41.7 Strongly agree  77.8 37.5 58.3
Sometimes Agree or Disagree  5.6 12.5 Sometimes Agree or Disagree  5.6 25 16.7 Agree  16.7 62.5 41.7
Disagree    Disagree  Sometimes Agree or Disagree  5.6
Strongly Disagree  Strongly Disagree  Disagree   
Total  100 Total  100 Strongly disagree
AVERAGE 1.63 AVERAGE 2.25 Total  100
AVERAGE 1.63
I am treated as part of the team My supervisor supports my decisions. I feel free to tell my supervisor what I think.
2002 2003 2004 2002 2003 2004 2002 2003 2004
Valid Percent  Valid Percent Valid Percent
Don't Know or Not Applicable Don't Know or Not Applicable Don't Know or Not Applicable
Strongly agree  66.7 25 50 Strongly agree  50 62.5 60 Strongly agree  50 37.5 66.7
Agree  27.8 75 33.3 Agree  50 25 20 Agree  33.3 62.5 25
Sometimes Agree or Disagree  5.6 8.3 Sometimes Agree or Disagree  20 Sometimes agree or disagree  16.7 8.3
Disagree    8.3 Disagree Disagree 
Strongly disagree Strongly disagree Strongly Disagree
Total  100 Total  100 Total  100
AVERAGE 1.75 AVERAGE 1.5 AVERAGE 1.63
I feel free to tell upper management what I think.   My supervisor lets me do my job w/o interfering My supervisor lets me know what's expected of me.
Valid Percent  Valid Percent Valid Percent 
2002 2003 2004 2002 2003 2004 2002 2003 2004
Don't Know or Not Applicable Don't Know or Not Applicable  Don't Know or Not Applicable
Strongly agree  33.3 12.5 50 Strongly agree  38.9 25 66.7 Strongly agree  44.4 12.5 66.7
Agree  38.9 62.5 16.7 Agree  55.6 75 33.3 Agree  50 87.5 33.3
Sometimes Agree or Disagree  22.2 25 33.3 Sometimes Agree or Disagree  5.6 Sometimes Agree or Disagree  5.6
Disagree  5.6 Disagree  Disagree 
Strongly Disagree  Strongly disagree Strongly Disagree
Total  100 Total  100 Total  100
AVERAGE 2.13 AVERAGE 1.75 AVERAGE 1.88
My supervisor is willing to listen to my concerns
Valid Percent  My supervisor asks for my ideas about things affecting our work
2002 2003 2004 2002 2003 2004 Upper mgt pays attention to ideas/suggestions from people at my level
Don't Know or Not Applicable 5.6 Valid Percent  2002 2003 2004
Strongly agree  61.1 37.5 58.3 Don't Know or Not Applicable 11.1 Valid Percent 
Agree  22.2 62.5 33.3 Strongly agree  27.8 25 58.3 Don't know or N/A 11.1 33.3
Sometimes Agree or Disagree  11.1 8.3 Agree  50 75 33.3 Strongly Agree 22.2 12.5 25
Disagree  Sometimes Agree or Disagree 11.1 Agree 33.3 62.5 41.7
Strongly Disagree Disagree  Sometimes Agee/Disagree 27.8 25
Total  100 Strongly disagree 8.3 Disagree 5.6
AVERAGE 1.63 Total  100 Strongly Disagree
AVERAGE 1.75
Rules and procedures do not interfere with how well I am able to do my job
Valid Percent  We use safe work practices I can get the supplies and resources I need to do my job
2002 2003 2004 2202 2003 2004 2002 2003 2004
Don't Know or Not Applicable   Valid Percent  Valid Percent 
Strongly agree  33.3 12.5 58.3 Don't Know or Not Applicable Don't Know or Not Applicable
Agree  55.6 75 33.3 Strongly agree  66.7 37.5 75 Strongly agree  72.2 12.5 50
Sometimes Agree or Sometimes Disagree  11.1 12.5 8.3 Agree  27.8 62.5 25 Agree  16.7 87.5 41.7
Disagree  Sometimes Agree or Sometimes Disagree  5.6 Sometimes Agree or Sometimes Disagree  11.1 8.3
Strongly Disagree Disagree Disagree 
Total  100 Strongly Disagree Strongly Disagree
AVERAGE 2 Total  100 Total  100
AVERAGE 1.63 AVERAGE 1.88
I enjoy working with the people in my work group I feel comfortable working at WSU   I feel that WSU has a friendly environment
Valid Percent  Valid Percent  Valid Percent 
2002 2003 2004 2002 2003 2004 2002 2003 2004
Don't Know or Not Applicable Don't Know or Not Applicable Don't Know or Not Applicable
Strongly agree  77.8 62.5 66.7 Strongly agree  77.8 25 72.7 Strongly agree  55.6 72.7
Agree  22.2 37.5 33.3 Agree  22.2 75 27.3 Agree  33.3 100 27.3
Sometimes Agree or Sometimes Disagree  Sometimes Agree or Sometimes Disagree    Sometimes Agree or Sometimes Disagree  11.1
Disagree Disagree Disagree 
Strongly Disagree Strongly Disagree Strongly Disagree
Total  100 100 Total  100 Total  100
AVERAGE 1.39 1.38 AVERAGE 1.75 AVERAGE 3
I feel that my working environment is acceptable My customers understand my work process My workgroup does a good job for its customers  
2002 2003 2004 2002 2003 2004 2002 2003 2004
Valid Percent  Valid Percent  Valid Percent 
Don't Know or N/A Don't Know or Not Applicable  5.6 Don't Know or Not Applicable
Strongly agree  66.7 58.3 Strongly agree  27.8 50 Strongly agree  66.7 37.5 75
Agree  27.8 100 33.3 Agree  33.3 37.5 25 Agree  27.8 62.5 25
Sometimes Agree or Sometimes Disagree  5.6 8.3 Sometimes Agree or Sometimes Disagree  22.2 37.5 16.7 Sometimes Agree or Sometimes Disagree  5.6
Disagree  Disagree  5.6 12.5 Disagree
Strongly Disagree Strongly Disagree 5.6 12.5 8.3 Strongly Disagree
Total  100 Total  100 Total  100
AVERAGE 2 AVERAGE 3 AVERAGE 1.63
My workgroup is involved in activities to improve svc to our group's customers
2002 2003 2004 I think WSU does a good job for our customers I am proud to work for WSU
Valid Percent  2002 2003 2004 2002 2003 2004
Don't Know or Not Applicable  11.1 Valid Percent  Valid Percent 
Strongly agree  44.4 25 54.5 Don't Know or Not Applicable  Don't Know or Not Applicable
Agree  33.3 75 36.4 Strongly agree  44.4 58.3 Strongly agree  66.7 50 66.7
Sometimes Agree or Sometimes Disagree  5.6 9.1 Agree  50 100 16.7 Agree  33.3 50 25
Disagree  Sometimes Agree or Sometimes Disagree  5.6 25 Sometimes Agree or Sometimes Disagree 8.3
Strongly Disagree  5.6 Disagree  Disagree   
Total  100 Strongly Disagree  Strongly Disagree
AVERAGE 1.75 Total  100 Total  100
AVERAGE 2 AVERAGE 1.5
All things considered, working for WSU is a good deal for me. I participate in training opportunities that help me do a better job.
2002 2003 2004 2002 2003 2004
Valid Percent  Valid Percent 
Don' Know or Not Applicable Don't know or Not applicable 11.8
Strongly agree  55.6 50 66.7 Strongly agree  23.5 12.5 50
Agree  33.3 50 33.3 Agree  64.7 87.5 41.7
Sometimes Agree or Sometimes Disagree  11.1 Sometimes Agree or Sometimes Disagree  8.3
Disagree    Disagree 
Strongly Disagree Strongly Disagree
Total  100 100 Total  100
AVERAGE 1.5 1.33 AVERAGE 1.88