Administrative Services Division
Year 2004 Survey Average Score is on a scale of 1 to 5 – lower score = better rating
1 = Strongly Agree,  2 = Agree,  3 = Sometimes Agree/Sometimes Disagree
4 = Disagree, 5 = Strongly Disagree
I have pride in my work. I am recognized when I do a good job I am treated as an equal
Valid Percent  Valid Percent  Valid Percent 
Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004
Don't Know or N/A   Don't Know or N/A 1.2 0.4 0.5 Don't Know or N/A 0.4 1.3 0.4
Strongly agree  56.5 60.5 56.8 66.8 67   Strongly agree  13.5 20.9 16.2 23.6 31.2 Strongly agree  16.5 25.4 20.2 24.4 30.5
Agree  32.9 30 36.6 28 27.7   Agree  41.6 43.6 43.2 43.8 36.5 Agree  36.2 32.5 41 36.8 37.9
Sometimes Agree or Disagree  7.3 6.4 4.9 3.9 4.7   Sometimes Agree or Disagree  29 26.5 28.6 23.2 23.8 Sometimes Agree or Disagree  29.6 27.2 24.6 23.9 20
Disagree 0.08 1.3 1.1 0.4 0.5   Disagree 10.2 5.1 6.5 5.2 6.3 Disagree  11.5 7.5 13.1 8.5 7.4
Strongly  Disagree 2.4 1.7 0.5 0.9 0   Strongly Disagree  4.5 3.4 4.9 4.3 2.1 Strongly Disagree  5.8 6.1 1.1 6 4.2
Total 100 100 100   100   Total  100 100 100 100 Total  100 100 100 100
AVERAGE 1.6 1.54 1.52 1.39 AVERAGE 2.5 2.26 2.40 2.12 AVERAGE 2.52 2.23 2.34 2.17
I feel that my job is valued I feel that I am trusted I feel empowered to make decisions.
Valid Percent  Valid Percent  Valid Percent 
2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004
Don't Know or N/A 0.4 Don't Know or N/A Don't Know or N/A 0.8 1.7 0.9
Strongly agree  17.8 27.2 25.3 25.3 29.8 Strongly agree  31.1 41.4 34.8 39.7 44.7 Strongly agree  16.9 21.4 15.5 22.6 27.7
Agree  43.4 42.6 37.9 43.3 41.5 Agree  45.5 39.7 51.6 42.6 38.4 Agree  40.5 39.7 50.3 46.8 47.1
Sometimes Agree or Disagree  27.3 21.7 29.1 20.2 21.3 Sometimes Agree or Disagree  14.3 12.9 10.3 10.5 11.6 Sometimes Agree or Disagree  26 27.8 26 21.7 19.4
Disagree  5.8 5.5 4.9 6.4 5.9 Disagree  5.7 3.4 2.2 1.3 4.7 Disagree 10.7 6 6.1 3.4 4.2
Strongly Disagree 5.8 3 2.7 4.3 1.6 Strongly Disagree  3.3 2.6 1.1 5.9 0.5 Strongly Disagree 5 3.4 2.2 4.7 1.6
Total  100 100 100 100 Total  100 100 100 100 Total  100 100 100 100
AVERAGE 2.38 2.14 2.08 AVERAGE 2.04 1.86 1.78 AVERAGE 2.46 2.29 2.05
I am treated with respect and dignity I am paid fairly for the kind of work I do I feel my job is secure as long as I do good work  
Valid Percent  Valid Percent  Valid Percent 
2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004
Don't Know or N/A 0.4 Don't Know or N/A 0.5 0.8 Don't Know or N/A 0.8 1.3 0.5
Strongly agree  19.5 30.2 26.4 31.2 39.7 Strongly agree  4.9 7.7 8.2 8.1 11.5 Strongly agree  25 33.5 24 30.8 34
Agree  42.3 40.9 42.9 41.5 37.6 Agree  15.5 27.4 26.1 28.8 26.7 Agree  51.2 45.8 53.6 46.8 47.9
Sometimes Agree or Disagree  26.4 19 24.2 17.9 17.5 Sometimes Agree or Disagree  20.8 22.2 28.8 21.6 23 Sometimes Agree or Disagree  18.1 14.4 15.8 13.1 10.6
Disagree 8.1 6.5 4.9 6 4.2 Disagree  28.2 26.9 18.5 23.7 23 Disagree  4 3 3.3 4.6 4.3
Strongly Disagree 3.3 3.4 1.6 3.4 1.1 Strongly Disagree  30.6 15.8 17.9 16.9 15.7 Strongly Disagree 1.6 2.5 3.3 3.4 2.7
Total  100 100 100 100 Total  100 100 100 100 Total  100 100 100 100
AVERAGE 2.32 2.12 1.89 AVERAGE 3.62 3.16 3.05 AVERAGE 2.04 1.94 1.92
Our benefit program meets my needs I feel personally safe at WSU   I deal with stress associated with my job
Valid Percent  Valid Percent  Valid Percent 
2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004
Don't Know or N/A 9.4 9.9 11.5 11.4 15.7 Don't Know or N/A 0.8 1.3 0.9 0.5 Don't Know or N/A 1.2 0.4 0.5
Strongly agree  15.2 21.6 18.7 25 13.1 Strongly agree  28.6 34.9 42.5 37.9 45.7 Strongly agree  23.6 28.3 21.7 28.2 29.3
Agree  38.1 38.4 42.9 41.1 35.1 Agree  57.6 51.3 50.8 51.5 44.1 Agree  49.2 47.2 58.9 52.1 47.1
Sometimes Agree or Disagree  21.7 23.3 19.8 15.7 27.2 Sometimes Agree or Disagree  11.3 10.3 6.1 5.5 8.5 Sometimes Agree or Disagree  24 21 15.6 17.6 20.9
Disagree  9.4 4.7 4.9 5.5 5.8 Disagree  1.7 1.7 0.6 3.8 1.1 Disagree  0.8 2.6 3.9 1.3 1
Strongly Disagree  6.1 2.2 2.2 1.3 3.1 Strongly Disagree 0.4 0.4 0 Strongly Disagree  1.2 0.4 0.8 1
Total  100 100 100 100 Total  100 100 100 100 Total  100 100 100 100
AVERAGE 2.48 2.2 2.42 AVERAGE 1.86 1.8 1.64 AVERAGE 2.06 1.99 1.97
I have flexibility in the hours I work   There is cooperation between my workgroup & other groups at WSU
Valid Percent  Valid Percent  People in my workgroup cooperate w/each other  
2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 Valid Percent 
Don't Know or N/A 0.4 1.7 0.5 0.8 0.5 Don't Know or Not Applicable  1.2 3.4 3.8 3 0 2000 2001 2002 2003 2004
Strongly agree  21.5 31.8 31.1 34.2 35.8 Strongly Agree 13.6 17.8 18.5 20 19.4 Don't Know or Not Applicable 0.8 0.4 0.9
Agree  50.2 35.6 43.7 37.6 40.5 Agree  40.3 42.8 42.9 46.8 42.9 Strongly agree  23.5 34.3 27.3 30.6 33.7
Sometimes Agree or Disagree  15.8 19.3 14.8 15.2 15.3 Sometimes Agree or Disagree  34.2 21.6 27.2 20 27.2 Agree  44.9 36 48.6 41.7 42.6
Disagree  8.5 8.2 7.7 8 6.8 Disagree  8.6 11.9 4.3 6.4 8.4 Sometimes Agree or Disagree  22.2 23.7 20.2 21.3 18.9
Strongly Disagree  3.6 3.4 2.2 4.2 1.1 Strongly Disagree  2.1 2.5 3.3 3.8 2.1 Disagree  7.4 4.2 1.6 2.6 4.2
Total  100 100 100 100 Total  100 100 100 100 Strongly disagree 1.2 1.3 2.2 3 0.5
AVERAGE 2.21 2.14 1.96 AVERAGE 2.44 2.36 2.31 Total  100 100 100 100
AVERAGE 2.16 2.02 1.95
I am treated as part of the team My supervisor supports my decisions. I feel free to tell my supervisor what I think.
Valid Percent  Valid Percent Valid Percent
2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004
Don't Know or Not Applicable 0.8 0.4 0.4 Don't Know or Not Applicable 2.1 0.4 1.6 2.1 Don't Know or Not Applicable 0.4 0.4 0.5 1.7
Strongly agree  22.1 35.3 27.7 30.1 34 Strongly agree  28.5 34.3 28.8 34 40.4 Strongly agree  33.7 31.5 28.3 36.3 39.8
Agree  48 38.7 49.5 48.7 46.6 Agree  39.3 45.3 49.5 43 42.6 Agree  34.1 43.4 48.4 42.3 42.9
Sometimes Agree or Disagree  21.3 17.9 18.5 15.7 15.7 Sometimes Agree or Disagree  20.2 13.1 14.7 15.7 13.3 Sometimes agree or disagree  21.5 15.7 16.8 13.7 12.6
Disagree  6.1 5.5 2.7 1.7 3.1 Disagree 4.1 5.5 2.2 1.7 2.7 Disagree  5.3 5.1 1.6 2.1 3.1
Strongly disagree 1.6 2.1 1.6 3.4 0.5 Strongly disagree 5.8 1.3 3.3 3.4 1.1 Strongly Disagree 4.9 3.8 4.3 3.8 1.6
Total  100 100 100 100 Total  100 100 100 100 Total  100 100 100 100
AVERAGE 2.16 2 1.9 AVERAGE 2.17 1.94 1.81 AVERAGE 2.12 2.06 1.84
I feel free to tell upper management what I think.   My supervisor lets me do my job w/o interfering My supervisor lets me know what's expected of me.
Valid Percent  Valid Percent Valid Percent 
2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004
Don't Know or Not Applicable 4.5 2.1 2.5 2.1 Don't Know or Not Applicable  0.4 0.5 1.3 Don't Know or Not Applicable 0.4 1.1 1.7
Strongly agree  12.7 14 10.9 18.6 16.8 Strongly agree  31.8 37.7 30.4 36.9 37.9 Strongly agree  23.4 31.2 25.4 29.7 35.3
Agree  27 31.8 40.4 30.9 33.5 Agree  42.1 42.9 53.3 48.7 48.9 Agree  48.4 45.3 55.2 50.4 46.3
Sometimes Agree or Disagree  28.7 32.2 32.2 33.9 32.5 Sometimes Agree or Disagree  16.9 13 12 9.3 11.6 Sometimes Agree or Disagree  18.4 17.5 13.3 13.6 14.7
Disagree  15.2 11.4 12 6.4 10.5 Disagree  4.1 3.9 1.1 2.5 1.6 Disagree  6.6 4.7 2.2 1.7 2.6
Strongly Disagree  11.9 8.5 4.4 7.6 4.7 Strongly disagree 4.5 2.6 2.7 1.3 0 Strongly Disagree 3.3 0.9 2.8 3 1.1
Total  100 100 100 100 Total  100 100 100 100 Total  100 100 100 100
AVERAGE 2.85 2.68 2.52 AVERAGE 2.06 1.91 1.77 AVERAGE 2.17 1.98 1.88
My supervisor is willing to listen to my concerns
Valid Percent  My supervisor asks for my ideas about things affecting our work Upper mgt pays attention to ideas/suggestions from people at my level
2000 2001 2002 2003 2004 Valid Percent  Valid Percent 
Don't Know or Not Applicable 1.1 1.3 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004
Strongly agree  28.2 34.8 34.2 36.6 46.6 Don't Know or Not Applicable 0.4 0.9 2.2 1.3
Agree  46.9 47 44 49.2 41.3 Strongly agree  19.4 25.9 22.3 31.4 35.9 Don't Know or Not Applicable  6.9 3 4.9 5.5 3.1
Sometimes Agree or Disagree  17.1 12.2 16.3 9.2 9.5 Agree  43.3 44.4 48.4 41.8 42.7 Strongly agree  5.3 12 7.6 16.5 12.5
Disagree  3.3 5.7 1.1 0.8 1.6 Sometimes Agree or Disagree 25.1 21.1 21.7 16.3 14.1 Agree  26 38.6 31.9 28.3 31.3
Strongly Disagree 4.5 0.4 3.3 2.9 1.1 Disagree  6.1 6 4.9 4.2 5.2 Sometimes Agree or Sometimes Disagree  33.3 27.9 38.4 28.7 34.9
Total  100 100 100 100 Strongly disagree 5.7 1.7 0.5 5 2.1 Disagree  14.6 10.3 10.8 11 10.9
AVERAGE 2.08 1.9 1.69 Total  100 100 100 100 Strongly Disagree  13.8 8.2 6.5 10.1 7.3
AVERAGE 2.33 2.13 1.95 Total  100 100 100 100
AVERAGE 3.04 2.63 2.68
Rules and procedures do not interfere with how well I am able to do my job
Valid Percent  We use safe work practices I can get the supplies and resources I need to do my job
2000 2001 2002 2003 2004 Valid Percent  Valid Percent 
Don't Know or Not Applicatle 1.6 0.8 0.5 1.3 0.5 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004
Strongly agree  12.2 23.7 13 18.2 23.4 Don't Know or Not Applicable 0.4 Don't Know or Not Applicable
Agree  51.6 49.2 64.7 52.1 44.8 Strongly agree  37.6 38.9 41.1 44.5 47.6 Strongly agree  30.5 30.6 36.1 38.4 35.3
Sometimes Agree or Sometimes Disagree  26.8 16.1 14.1 21.2 18.8 Agree  48.6 49.1 53.5 48.3 47.6 Agree  45.4 37.9 43.2 40.9 45.3
Disagree  5.3 7.2 4.9 3 7.8 Sometimes Agree or Sometimes Disagree  8.2 9.8 4.3 7.2 3.7 Sometimes Agree or Sometimes Disagree  16.9 25.9 18 16 17.4
Strongly Disagree 2.4 3 2.7 4.2 4.7 Disagree 3.3 2.1 1.1 0.5 Disagree  3.6 3 1.6 3.4 0.5
Total  100 100 100 100 Strongly Disagree 2 0.5 Strongly Disagree 3.6 2.6 1.1 1.3 1.6
AVERAGE 2.33 2.16 2.24 Total  100 100 100 Total  100 100 100 100
AVERAGE 1.83 1.75 1.59 AVERAGE 2.04 2.09 1.88
I enjoy working with the people in my work group I feel comfortable working at WSU   I feel that WSU has a friendly environment
Valid Percent  Valid Percent  Valid Percent 
2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004
Don't Know or Not Applicable 0.4 Don't Know or Not Applicable 0.4 0.8 0.5 Don't Know or Not Applicable  
Strongly agree  38.1 43.4 43.5 44.4 51.3 Strongly agree  32.9 37.3 44.6 45.5 46.3 Strongly agree  25.4 33.6 30.6 35.3 40.4
Agree  47 42.1 44.6 42.7 41.9 Agree  47.2 52.1 49.5 44.3 44.7 Agree  52.8 52.8 57.4 51.3 46.8
Sometimes Agree or Sometimes Disagree  11.7 13.2 9.8 11.3 6.8 Sometimes Agree or Sometimes Disagree  15.9 7.6 4.9 6.4 7.4 Sometimes Agree or Sometimes Disagree  19.4 11.9 12 10.9 10.6
Disagree 1.2 0.4 1.1 0.8 0 Disagree 2 0.8 1.3 1.6 Disagree  2.4 0.9 2.5 1.6
Strongly Disagree 1.6 0.9 1.1 0.8 0 Strongly Disagree 1.6 1.3 0.5 2.6 0 Strongly Disagree 0.9 0.5
Total  100 100 100 100 Total  100 100 100 100 Total  100 100 100 100
AVERAGE 1.8 1.73 1.55 AVERAGE 1.92 1.76 1.64 AVERAGE 1.98 1.83 1.75
I feel that my working environment is acceptable My customers understand my work process My workgroup does a good job for its customers  
Valid Percent  Valid Percent  Valid Percent 
2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004
Don't Know or N/A Don't Know or Not Applicable  6.5 3.8 2.2 3.8 5.2 Don't Know or Not Applicable 3.3 3.4 0.5 1.7 3.1
Strongly agree  22.7 28.6 34.8 30.3 33 Strongly agree  6.5 12.3 7.1 13.4 14.1 Strongly agree  30.5 46.4 41.8 44.1 49.7
Agree  52.6 49.6 53.3 50.8 49.7 Agree  29 36 37.9 31.9 26.7 Agree  45.1 38.7 46.7 44.1 39.8
Sometimes Agree or Sometimes Disagree  18.6 17.9 9.2 13.4 13.6 Sometimes Agree or Sometimes Disagree  36.7 33.9 36.3 34.9 36.1 Sometimes Agree or Sometimes Disagree  18.3 11.1 8.7 8.1 6.3
Disagree  4.5 3.4 2.7 2.1 2.6 Disagree  17.1 8.1 10.4 11.3 12 Disagree 2 0.5 0.8 0.5
Strongly Disagree 1.6 0.4 3.4 1 Strongly Disagree 4.1 5.9 6 4.6 5.8 Strongly Disagree 0.8 0.4 1.6 1.3 0.5
Total  100 100 100 Total  100 100 100 100 Total  100 100 100 100
AVERAGE 2.09 1.97 1.89 AVERAGE 2.82 2.58 2.67 AVERAGE 1.93 1.65 1.58
My workgroup is involved in activities to improve svc to our group's customers
Valid Percent  I think WSU does a good job for our customers I am proud to work for WSU
2000 2001 2002 2003 2004 Valid Percent  Valid Percent 
Don't Know or Not Applicable  7.7 5.6 4.4 4.2 5.8 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004
Strongly agree  22.7 27.8 29.5 32.8 35.8 Don't Know or Not Applicable  2.4 0.9 1.7 2.1 Don't Know or Not Applicable 0.4
Agree  48.6 46.2 48.1 48.7 46.3 Strongly agree  20.8 24.8 25 33.9 31.7 Strongly agree  32.4 40 41.8 46.4 50
Sometimes Agree or Sometimes Disagree  13.4 16.2 14.8 9.7 8.9 Agree  51.4 50.9 60.3 51.9 51.9 Agree  43 43 46.2 40.1 39.6
Disagree  6.5 3 1.1 2.9 2.6 Sometimes Agree or Sometimes Disagree  18.4 20.5 13 10.9 13.2 Sometimes Agree or Sometimes Disagree 18.4 15.7 10.3 10.5 9.4
Strongly Disagree  1.2 1.3 2.2 1.7 0.5 Disagree  5.3 0.9 1.1 1.7 0.5 Disagree  4.1 0.9 1.1 1.3 1
Total  100 100 100 100 Strongly Disagree  1.6 2.1 0.5 0.5 Strongly Disagree 2 0.4 0.5 1.3 0
AVERAGE 2.07 1.98 1.79 Total  100 100 100 100 Total  100 100 100 100
AVERAGE 2.14 2.04 1.84 AVERAGE 2 1.79 1.61
All things considered, working for WSU is a good deal for me. I participate in training opportunities that help me do a better job.
Valid Percent  Valid Percent 
2000 2001 2002 2003 2004 2000 2001 2002 2003 2004
Don' Know or Not Applicable 2   0.5 Don't know or Not applicable 0.4 5.5 5.5 1.7 4.2
Strongly agree  23.6 32.5 35 39.1 41.1 Strongly agree  22.8 25.8 25.3 29.3 35.1
Agree  49.2 51.9 46.4 39.5 44.8 Agree  44.7 46.2 48.9 50.6 41.4
Sometimes Agree or Sometimes Disagree  19.9 13.5 16.9 16.4 10.9 Sometimes Agree or Sometimes Disagree  25.6 17.8 15.4 15.1 14.1
Disagree  4.5 1.7 0.5 3.8 2.1 Disagree  2.8 3.4 3.3 2.5 3.7
Strongly Disagree 0.8 0.4 1.1 1.3 0.5 Strongly Disagree 3.7 1.3 1.6 0.8 1.6
Total  100 100 100 100 Total  100 100 100 100
AVERAGE 2.19 1.86 1.74 AVERAGE 2.08 2.03 1.89