DEPARTMENT = FM Administration
Year 2004 Survey Average Score is on a scale of 1 to 5 – lower score = better rating
1 = Strongly Agree,  2 = Agree,  3 = Sometimes Agree/Sometimes Disagree
4 = Disagree, 5 = Strongly Disagree
I have pride in my work. I am recognized when I do a good job I am treated as an equal
Valid Percent  Valid Percent  Valid Percent 
Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004
Don't Know or Not Applicable Don't Know or Not Applicable Don't Know or Not Applicable
Strongly agree  80 75 55.6 60 60 Strongly agree  11.1 20 Strongly agree  12.5 11.1 20
Agree  20 12.5 33.3 40 40 Agree  60 62.5 33.3 66.7 40 Agree  80 50 33.3 33.3 30
Sometimes Agree or Disagree  11.1 Sometimes Agree or Disagree  40 25 44.4 16.7 40 Sometimes Agree or Disagree  20 25 33.3 50 50
Disagree 12.5 Disagree 12.5 16.7 Disagree  22.2 16.7
Strongly  Disagree Strongly Disagree  11.1 Strongly Disagree  12.5
Total Total  Total 
AVERAGE AVERAGE AVERAGE
I feel that my job is valued I feel that I am trusted I feel empowered to make decisions.
Valid Percent  Valid Percent  Valid Percent 
Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004
Don't Know or Not Applicable Don't Know or Not Applicable Don't Know or Not Applicable
Strongly agree  12.5 22.2 16.7 30 Strongly agree  40 25 22.2 16.7 50 Strongly agree  50 12.5 12.5 16.7 30
Agree  100 75 44.4 50 70 Agree  40 62.5 44.4 50 30 Agree  25 50 25 33.3 70
Sometimes Agree or Disagree  22.2 33.3 Sometimes Agree or Disagree  20 12.5 22.2 33.3 20 Sometimes Agree or Disagree  25 25 62.5 33.3
Disagree  11.1 Disagree  11.1 Disagree 12.5
Strongly Disagree 12.5 Strongly Disagree  Strongly Disagree 16.7
Total  Total  Total 
AVERAGE AVERAGE AVERAGE
I am treated with respect and dignity I am paid fairly for the kind of work I do I feel my job is secure as long as I do good work  
Valid Percent  Valid Percent  Valid Percent 
Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004
Don't Know or Not Applicable Don't Know or Not Applicable 11.1 Don't Know or Not Applicable
Strongly agree  40 37.5 25 16.7 20 Strongly agree  16.7 10 Strongly agree  40 37.5 33.3 50
Agree  60 37.5 25 50 40 Agree  20 37.5 55.6 50 20 Agree  20 62.5 55.6 66.7 50
Sometimes Agree or Disagree  12.5 50 33.3 40 Sometimes Agree or Disagree  40 11.1 30 Sometimes Agree or Disagree  40 11.1 33.3
Disagree 12.5 Disagree  40 50 22.2 16.7 30 Disagree 
Strongly Disagree Strongly Disagree  12.5 16.7 10 Strongly Disagree
Total  Total  Total 
AVERAGE AVERAGE AVERAGE
Our benefit program meets my needs I feel safe at WSU   I deal with stress associated with my job
Valid Percent  Valid Percent  Valid Percent 
Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004
Don't Know or Not Applicable 12.5 37.5 16.7 Don't Know or Not Applicable Don't Know or Not Applicable
Strongly agree  12.5 11.1 Strongly agree  40 50 25 40 Strongly agree  20 12.5 10
Agree  20 62.5 50 66.7 Agree  60 37.5 75 66.7 50 Agree  40 75 88.9 50 70
Sometimes Agree or Disagree  60 12.5 12.5 16.7 44.4 Sometimes Agree or Disagree  12.5 33.3 10 Sometimes Agree or Disagree  40 12.5 11.1 50 20
Disagree  20 33.3 Disagree  Disagree 
Strongly Disagree  11.1 Strongly Disagree Strongly Disagree 
Total  Total  Total 
AVERAGE AVERAGE AVERAGE
I have flexibility in the hours I work   There is cooperation between my workgroup & other groups at WSU
Valid Percent  Valid Percent  People in my workgroup cooperate w/each other  
Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004 Valid Percent 
Don't Know or Not Applicable Don't Know or Not Applicable  22.2 Year 2000 2001 2002 2003 2004
Strongly agree  20 37.5 33.3 50 60 Strongly Agree 12.5 11.1 Don't Know or Not Applicable
Agree  80 37.5 55.6 16.7 40 Agree  60 75 44.4 66.7 70 Strongly agree  20 12.5 12.5 20
Sometimes Agree or Disagree  12.5 11.1 33.3 Sometimes Agree or Disagree  40 12.5 22.2 16.7 30 Agree  80 37.5 87.5 40 80
Disagree  Disagree  16.7 Sometimes Agree or Disagree  50 20 20
Strongly Disagree  12.5 Strongly Disagree  Disagree  20
Total  Total  Strongly disagree
AVERAGE AVERAGE Total 
AVERAGE
I am treated as part of the team My supervisor supports my decisions. I feel free to tell my supervisor what I think.
Valid Percent  Valid Percent Valid Percent
Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004
Don't Know or Not Applicable Don't Know or Not Applicable 16.7 Don't Know or Not Applicable 16.7
Strongly agree  20 37.5 11.1 16.7 20 Strongly agree  40 50 12.5 16.7 40 Strongly agree  40 50 37.5 16.7 40
Agree  80 62.5 44.4 50 50 Agree  40 37.5 75 16.7 50 Agree  40 25 25 16.7 50
Sometimes Agree or Disagree  33.3 33.3 30 Sometimes Agree or Disagree  20 12.5 12.5 50 10 Sometimes agree or disagree  20 12.5 37.5 50 10
Disagree  11.1 Disagree Disagree 
Strongly disagree Strongly disagree Strongly Disagree 12.5
Total  Total  Total 
AVERAGE AVERAGE AVERAGE
I feel free to tell upper management what I think.   My supervisor lets me do my job w/o interfering My supervisor lets me know what's expected of me.
Valid Percent  Valid Percent Valid Percent 
Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004
Don't Know or Not Applicable 16.7 Don't Know or Not Applicable  16.7 Don't Know or Not Applicable 16.7
Strongly agree  40 12.5 12.5 Strongly agree  50 37.5 33.3 16.7 44.4 Strongly agree  20 25 22.2 16.7 30
Agree  20 62.5 37.5 16.7 80 Agree  50 37.5 33.3 33.3 44.4 Agree  60 50 77.8 33.3 70
Sometimes Agree or Disagree  20 12.5 37.5 50 10 Sometimes Agree or Disagree  12.5 22.2 33.3 11.1 Sometimes Agree or Disagree  20 12.5 33.3
Disagree  20 12.5 16.7 10 Disagree  12.5 Disagree  12.5
Strongly Disagree  12.5 Strongly disagree 11.1 Strongly Disagree
Total  Total  Total 
AVERAGE AVERAGE AVERAGE
My supervisor is willing to listen to my concerns
Valid Percent  My supervisor asks for my ideas about things affecting our work
Year 2000 2001 2002 2003 2004 Valid Percent  Upper mgt pays attention to ideas/suggestions from people at my level
Don't Know or Not Applicable 16.7 Year 2000 2001 2002 2003 2004 Valid Percent 
Strongly agree  40 37.5 37.5 16.7 40 Don't Know or Not Applicable 11.1 16.7 Year 2000 2001 2002 2003 2004
Agree  60 50 62.5 33.3 60 Strongly agree  40 25 33.3 16.7 50 Don't Know or Not Applicable  12.5 22.2 16.7
Sometimes Agree or Disagree  12.5 33.3 Agree  60 50 55.6 33.3 30 Strongly agree  20 25 22.2 10
Disagree  Sometimes Agree or Disagree 12.5 16.7 20 Agree  40 50 33.3 66.7 50
Strongly Disagree Disagree  12.5 16.7 Sometimes Agree or Sometimes Disagree  20 12.5 11.1 30
Total  Strongly disagree Disagree  20 11.1 16.7 10
AVERAGE Total  Strongly Disagree 
AVERAGE Total 
AVERAGE
Rules and procedures do not interfere with how well I am able to do my job
Valid Percent  We use safe work practices I can get the supplies and resources I need to do my job
Year 2000 2001 2002 2003 2004 Valid Percent  Valid Percent 
Don't Know or Not Applicable Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004
Strongly agree  20 12.5 11.1 40 Don't Know or Not Applicable Don't Know or Not Applicable
Agree  60 87.5 77.8 66.7 50 Strongly agree  40 12.5 33.3 16.7 40 Strongly agree  60 37.5 25 16.7 30
Sometimes Agree or Sometimes Disagree  20 11.1 33.3 Agree  20 75 55.6 50 50 Agree  20 37.5 62.5 66.7 70
Disagree  10 Sometimes Agree or Sometimes Disagree  40 12.5 11.1 33.3 10 Sometimes Agree or Sometimes Disagree  20 25 12.5 16.7
Strongly Disagree Disagree Disagree 
Total  Strongly Disagree Strongly Disagree
AVERAGE Total  Total 
AVERAGE AVERAGE
I enjoy working with the people in my work group I feel comfortable working at WSU   I feel that WSU has a friendly environment
Valid Percent  Valid Percent  Valid Percent 
Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004
Don't Know or Not Applicable Don't Know or Not Applicable Don't Know or Not Applicable
Strongly agree  80 50 37.5 33.3 50 Strongly agree  80 62.5 25 16.7 60 Strongly agree  80 25 44.4 33.3 40
Agree  20 50 62.5 66.7 50 Agree  20 37.5 75 50 40 Agree  20 50 55.6 50 60
Sometimes Agree or Sometimes Disagree  Sometimes Agree or Sometimes Disagree  33.3 Sometimes Agree or Sometimes Disagree  25 16.7
Disagree Disagree Disagree 
Strongly Disagree Strongly Disagree Strongly Disagree
Total  Total  Total 
AVERAGE AVERAGE AVERAGE
I feel that my working environment is acceptable My customers understand my work process My workgroup does a good job for its customers  
Valid Percent  Valid Percent  Valid Percent 
Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004
Don't Know or Not Applicable Don't Know or Not Applicable  12.5 16.7 Don't Know or Not Applicable
Strongly agree  60 50 37.5 33.3 50 Strongly agree  25 Strongly agree  20 37.5 25 40
Agree  40 37.5 62.5 50 50 Agree  20 25 50 33.3 12.5 Agree  20 62.5 75 80 50
Sometimes Agree or Sometimes Disagree  12.5 16.7 Sometimes Agree or Sometimes Disagree  60 75 37.5 33.3 50 Sometimes Agree or Sometimes Disagree  60 20 10
Disagree  Disagree  20 16.7 Disagree
Strongly Disagree Strongly Disagree 12.5 Strongly Disagree
Total  Total  Total 
AVERAGE AVERAGE AVERAGE
My workgroup is involved in activities to improve svc to our group's customers
Valid Percent  I think WSU does a good job for our customers I am proud to work for WSU
Year 2000 2001 2002 2003 2004 Valid Percent  Valid Percent 
Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004
Don't Know or Not Applicable  12.5 Don't Know or Not Applicable
Strongly agree  60 62.5 37.5 50 70 Don't Know or Not Applicable  Strongly agree  60 37.5 37.5 33.3 40
Agree  40 37.5 50 50 30 Strongly agree  80 12.5 37.5 33.3 Agree  40 50 50 50 60
Sometimes Agree or Sometimes Disagree  Agree  20 62.5 50 83.3 66.7 Sometimes Agree or Sometimes Disagree 12.5 12.5 16.7
Disagree  Sometimes Agree or Sometimes Disagree  25 12.5 16.7 Disagree 
Strongly Disagree  Disagree  Strongly Disagree
Total  Strongly Disagree  Total 
AVERAGE Total  AVERAGE
AVERAGE
All things considered, working for WSU is a good deal for me. Valid Percent  I participate in training opportunities that help me do my job better. Valid Percent 
Year 2000 2001 2002 2003 2004 Year 2000 2001 2002 2003 2004
Don't Know or Not Applicable Don't know or Not applicable 25
Strongly agree  60 37.5 50 16.7 30 Strongly agree  60 37.5 37.5 16.7 30
Agree  40 37.5 37.5 33.3 70 Agree  40 37.5 25 50 60
Sometimes Agree or Sometimes Disagree  25 12.5 50 Sometimes Agree or Sometimes Disagree  25 16.7
Disagree  Disagree  12.5 16.7 10
Strongly Disagree Strongly Disagree
Total  Total 
AVERAGE AVERAGE