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OTHER Teaching & Learning Symposium COMMUNICATIONS Business Writing Overview Communication Skills - Advanced Communication Skills - Intercultural Communication Skills - Interpersonal Communication Skills - One-On-One Effective Business Writing Effective Presentations Effective Training Techniques Facilitation Skills Facilitation Skills - Advanced Personality Profiles Spanish for the Workplace Technical Writing Contract Management   Principles of Business Contracts   Financial Aspects of Business Contracts   Contract Law: Formation and Performance CUSTOMER SERVICE Customer Service Concepts Dealing With Difficult Customers Front Line Focus Certificate Program Motivation Techniques for Super Salespeople Motivation Techniques for Super Salespeople NASCAR Customer Service Negotiation and Collaboration Negotiation Techniques Personal and Professional Development Personality Profiles for Salespeople Professional Selling Sales Ethics Secret Shopper Service Quality Management Service Quality Management Successful Marketing Principles and Practices Telephone Service Skills HEALTH PROFESSIONS Dental Auxiliary Radiology Training Local Anesthesia and Pharmacology for Dental Hygienists CISM   CISM - The Changing Face of Crisis and Disaster Mental Health Intervention CNA   Certified Nursing Assistant HUMAN RESOURCES Constructive Feedback and Corrective Actions Dealing with Discipline in the Workplace Diversity Management Employee Motivation and Coaching Employment Law and Governmental Agencies Interviewing and Hiring the Right People – Finding the Right Fit Maximizing Human Performance Performance Measures Security Guard Training Sexual Harassment and Discrimination Prevention SHRM Certification Review Course Stress Management Techniques for Problem Solving SHRM   Compensation and Benefits   Negotiations, Change and Conflict Management   Training and Organizational Development   Human Resource Management Fundamentals   Employment and Labor Law   Business Management and Finance   Staffing Organizations INFORMATION TECHNOLOGY A+ Internet Firewall and Network Security Introduction to Multimedia and the Internet MCSE 2151: Windows 2000 Networking & Operating Sys MCSE 2154: Implementing & Administering Windows 20 Unix Administration CISCO   CCNA     Cisco Certified Network Associate Internet Administration   Certified Internet Webmaster Foundations   Certified Internet Webmaster Site Designer   CIW e-Commerce Design Series Course   Java and Advanced Java Programming MCSE   Administering a Microsoft SQL Server 2003 Database   Designing a Microsoft Windows 2003 Networking Services Infrastructure   Designing a Secure Windows 2003 Network   Designing a Windows 2003 Directory Services Infrastructure   Implementing and Administering Windows 2003 Directory Server   Network and Routing Basics   Windows 2003 Network and Operating System Essentials   Implementing Windows 2003 Professional and Server   Implementing a Windows 2003 Network Infrastructure LEGAL STUDIES Paralegal   Paralegal Certificate Course - Online   Paralegal Certification - Live LEADERSHIP & SUPERVISION Change and Conflict Management Dale Carnegie Leadership Training Developing Organizational Vision, Values & Mission Franklin Covey ‘Seven Habits of Highly Effective People’ Signature Program Leading and Facilitating Teams Management – Leadership, Communication, Motivation and Compensation Microsoft Project Software Training Motivating Positive Behavior Organizational Empowerment Organizational Risk Taking Organizational Vision, Values & Mission Statements Performance Enhancement Problem Solving Techniques Project Management Successful Supervision Team Management Skills The Effective Leader/Manager Working Together as a Team PRODUCTIVITY IMPROVEMENT Continuous Process Improvement Level 1 APICS   CPIM     Basics of Supply Chain Management     Master Planning of Resources     Detailed Scheduling and Planning     Execution and Control of Operations     Strategic Management of Resources   CSCP     Certified Supply Chain Professional   Materials & Operations Mgmt     Principles of Inventory Control     Principles of Planning     Principles of Manufacturing Control     Principles of Operations Management ASQ   Certified Calibration Technician (CCT)   Certified Mechanical Inspector (CMI)   Certified Quality Auditor (CQA)   Certified Quality Engineer (CQE)   Certified Quality Improvement Associate (CQIA)   Certified Quality Manager (CQM)   Certified Quality Technician (CQT)   Certified Reliability Engineer (CRE)   Certified Software Quality Engineer (CSQE) CPI   Introduction to CPI: Post Conference Training ISM Purchasing Management   APP     Accredited Purchasing Practitioner (APP)   CPM     Certified Purchasing Manager (CPM) ISO9000   ISO 9000 : 2000 Transition   ISO 9001 Certified Lead Auditor Training and Exam   ISO 9001:2000 Internal Auditor Lean Manufacturing   Lean 101   Principles of Lean Manufacturing   Set-up Reduction/Quick Changeover   Total Productive Maintenance   Value Engineering Fundamentals   Value Stream Mapping   Workplace Organization Other Courses   Six Sigma Methods and Tools in Manufacturing   Theory of Constraints (TOC) Process Management   Advanced Certificate     Failure Mode and Effects Analysis (FMEA)     Quality Function Deployment (QFD)     Team-Oriented Problem Solving (TOPS)   Basic Certificate     Design of Experiments     Statistical Process Control and Reliability TECHNICAL TRAINING Applications in CAD/CAM Auto Emission Certification Classes Auto Safety Inspection Certification Training Blueprint Reading Computer Aided Drafting (CAD) Construction Contracts and Specifications Engineering Fundamentals Exam Preparation Geometric Dimensioning and Tolerancing (GD&T) Industrial Electronics Instrumentation and Measurement Manufacturing Simulation Plastic and Composite Manufacturing Power Systems Process Automation Programmable Logic Controllers (PLC's) Tool Design Lean Manufacturing   CCNP     Cisco Certified Network Professional

Online Classes and Certificates from JER and Ed2Go Learn more... Customer Relationship Mgmt Customer Astonishment: The Commitment to World-Class Customer Care Customer Service Plus Customer Relations Demanding Customers Working with Difficult People Complaints and Angry Customers Dealing with Customer Complaints Green Education, Sustainability How to Adopt Green Practices in Business & Gain a Competitive Advantage Internet Marketing Certified eMarketing Associate Certificate Medical Transcription, Billing, Coding, Insurance Comprehensive Medical Transcription Training MCSC/CCNA Cisco CCNA Complete Set Programming Languages Visual Studio.NET & ASP.NET Online Training Purchasing & Supply Management Senior Professional in Supply Management Writing Web Content, Digital Design Certificate in Web Content Creation PC Networking & Security Introduction to Networking Database Management Introduction to Crystal Reports 10 Project Management with Microsoft Project 2007 Project Management with Microsoft Project 2007 Standard Edition, Software Provided Web & Computer Programming Introduction to C# Programming Introduction to C++ Programming Introduction to Java Programming Search Engine Optimization Certificate PREP Basic Comp TIA A+ Certification Prep Comp TIA Security & Certification Prep Sustainable Energy & Going Green Certified Green Supply Chain Professional Health Care Become a Physical Therapy Aide Learn more...

WSU Workforce Education and Training specializes in designing programs to meet your specific content, location and scheduling needs. We have extensive public and private resources available to organizations to meet any training issues you face. All public enrollment training programs can also be customized by content and format to fit your organization’s individual environment and can be delivered on-site day or evening. State training subsidy monies may be available for customized and public programs.