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OTHER   CPI     Introduction to CPI: Post Conference Training COMMUNICATIONS     Business Writing Overview     Communication Skills - Advanced     Communication Skills - Intercultural     Communication Skills - Interpersonal     Communication Skills - One-On-One     Effective Business Writing     Effective Presentations     Effective Training Techniques     Facilitation Skills     Facilitation Skills - Advanced     Personality Profiles     Spanish for the Workplace     Technical Writing CUSTOMER SERVICE     Customer Service Concepts     Dealing With Difficult Customers     Front Line Focus Certificate Program     Motivation Techniques for Super Salespeople     Motivation Techniques for Super Salespeople     NASCAR Customer Service     Negotiation and Collaboration     Negotiation Techniques     Personal and Professional Development     Personality Profiles for Salespeople     Professional Selling     Sales Ethics     Secret Shopper     Service Quality Management     Service Quality Management     Successful Marketing Principles and Practices     Telephone Service Skills OTHER   CISM     CISM - Critical Incident Stress Management   CNA     Certified Nursing Assistant OTHER   Health Sciences     Anesthesia & Pharmacology Workshop HUMAN RESOURCES     Constructive Feedback and Corrective Actions     Dealing with Discipline in the Workplace     Diversity Management     Employee Motivation and Coaching     Employment Law and Governmental Agencies     Interviewing and Hiring the Right People – Finding the Right Fit     Maximizing Human Performance     Performance Measures     Sexual Harassment and Discrimination Prevention     Stress Management     Techniques for Problem Solving INFORMATION TECHNOLOGY     A+     Internet Firewall and Network Security     Introduction to Multimedia and the Internet     MCSE 2151: Windows 2000 Networking & Operating Sys     MCSE 2154: Implementing & Administering Windows 20     Unix Administration   CISCO      CCNA     Cisco Certified Network Associate   Internet Administration     Certified Internet Webmaster Foundations     Certified Internet Webmaster Site Designer     Chief Information Security Officer (CISO)     CIW e-Commerce Design Series Course     Java and Advanced Java Programming   MCSE     Administering a Microsoft SQL Server 2003 Database     Designing a Microsoft Windows 2003 Networking Services Infrastructure     Designing a Secure Windows 2003 Network     Designing a Windows 2003 Directory Services Infrastructure     Implementing and Administering Windows 2003 Directory Server     Network and Routing Basics     Windows 2003 Network and Operating System Essentials     Implementing Windows 2003 Professional and Server     Implementing a Windows 2003 Network Infrastructure LEGAL STUDIES   Paralegal     Paralegal Certificate Course - Online     Paralegal Certification - Live LEADERSHIP & SUPERVISION     Change and Conflict Management     Dale Carnegie Leadership Training     Developing Organizational Vision, Values & Mission

Franklin Covey ‘Seven Habits of Highly Effective People’ Signature Program     Leading and Facilitating Teams     Management – Leadership, Communication, Motivation and Compensation     Microsoft Project Software Training     Motivating Positive Behavior     Organizational Empowerment     Organizational Risk Taking     Organizational Vision, Values & Mission Statements     Performance Enhancement     Problem Solving Techniques     Project Management     Successful Supervision     Team Management Skills     The Effective Leader/Manager     Working Together as a Team PRODUCTIVITY IMPROVEMENT     Continuous Process Improvement Level 1   APICS      CPIM     Basics of Supply Chain Management     Master Planning of Resources     Detailed Scheduling and Planning     Execution and Control of Operations     Strategic Management of Resources      CSCP     Certified Supply Chain Professional      Materials & Operations Mgmt     Principles of Inventory Control     Principles of Planning     Principles of Manufacturing Control     Principles of Operations Management   ASQ     Certified Calibration Technician (CCT)     Certified Mechanical Inspector (CMI)     Certified Quality Auditor (CQA)     Certified Quality Engineer (CQE)     Certified Quality Improvement Associate (CQIA)     Certified Quality Manager (CQM)     Certified Quality Technician (CQT)     Certified Reliability Engineer (CRE)     Certified Software Quality Engineer (CSQE)   ISM Purchasing Management      APP     Accredited Purchasing Practitioner (APP)      CPM     Certified Purchasing Manager (CPM)   ISO9000     ISO 9000 : 2000 Transition     ISO 9001 Certified Lead Auditor Training and Exam     ISO 9001:2000 Internal Auditor   Lean Manufacturing     Lean 101     Principles of Lean Manufacturing     Set-up Reduction/Quick Changeover     Total Productive Maintenance     Value Engineering Fundamentals     Value Stream Mapping     Workplace Organization   Other Courses     Six Sigma Methods and Tools in Manufacturing     Theory of Constraints (TOC)   Process Management      Advanced Certificate     Failure Mode and Effects Analysis (FMEA)     Quality Function Deployment (QFD)     Team-Oriented Problem Solving (TOPS)      Basic Certificate     Design of Experiments     Statistical Process Control and Reliability TECHNICAL TRAINING     Applications in CAD/CAM     Auto Emission Certification Classes     Auto Safety Inspection Certification Training     Blueprint Reading     Computer Aided Drafting (CAD)     Construction Contracts and Specifications     Dental Radiology Certification     Engineering Fundamentals Exam Preparation     Geometric Dimensioning and Tolerancing (GD&T)     Industrial Electronics     Instrumentation and Measurement     Manufacturing Simulation     Plastic and Composite Manufacturing     Power Systems     Process Automation     Programmable Logic Controllers (PLC's)     Tool Design   Lean Manufacturing      CCNP     Cisco Certified Network Professional

WSU Workforce Education and Training specializes in designing programs to meet your specific content, location and scheduling needs. We have extensive public and private resources available to organizations to meet any training issues you face. All public enrollment training programs can also be customized by content and format to fit your organization’s individual environment and can be delivered on-site day or evening. State training subsidy monies may be available for customized and public programs.