Mark Merkley
Rank:
Education:
- Bachelor of Arts, Brigham Young University, 1976, interpersonal communication
- Master of Arts, Brigham Young University, 1981, organizational communication
Classes taught at WSU:
Areas of academic interest:
- Interpersonal communication
- Organizational communication
Publication:
- Customer Service and Reengineering, 1994, International Customer Service Association Journal
Memberships:
- American Society for Training and Development
- Babcock Performing Readers, past president
- Phi Theta Kappa, lifetime member/
Other places
of employment:
- Westminster College
- Salt Lake Community College
- Utah Valley State College
Philosophy of teaching and learning:
- True learning is best achieved in a most liberal environment. Student and instructor are free to express their opinion without fear of judgment or reprimand. Group activities and discussion are critical to enhance awareness of principles, philosophies and theories.
Philosophy of communication:
- Communication is meaning and understanding. The goal is for the intent of one person to impact another with 100 percent fidelity. Words (language) alone cannot achieve this. Shared experience is key to discovering the intentions between individuals, groups and cultures.
Personal information:
- Mark Merkley is an independent consultant, educator, and public speaker, with more than 25 years of experience in national and international markets.
- He is one of only a handful of Americans to graduate from Japan’s world-famous management institute – Kanrisha Yosei Gakko. As a qualified instructor, it was Mark’s privilege to remain Rank
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