We will have satisfied customers:
- We will construct a customer service center.
- Answer calls, avoid voice mail
- Timely service
- Friendly and polite staff
- Prioritize work orders
- Treat customers equally
- We will train a qualified work force and establish continuing education requirements.
- We will determine customer expectations.
- We will educate the customer through flyers, brochures, training, etc.
- We will involve the customer in project planning and communicate better during project.
- We will do a Performance Survey
- Track an utilize results
- Follow up on complaints and correct the problem
- Establish a benchmark for measurement
- We will research and implement new ideas related to customer satisfaction.
Meeting Minutes. click here.