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Service Requests/Repairs

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Cellular/Pagers

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Calling Cards

Billing

Phonetic Operator

Campus Directories

Harassment
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Frequently Asked Questions

Click on the link on the left to jump to the topic of interest.

Service Requests/Repairs
 

  Office Phones:

  • Q:  My office phone is not working properly.  What should I do?
    A:  If the problem is with your phone set, fill out the telephone and accessory services  request form with a description of the problem you are experiencing. 

    If your phone line is not functioning correctly, fill out the phone line services request form

    If you are not sure what is causing the problem, fill out the general services request form or contact Kyle at 6024 or kstoddard@weber.edu.

  • Q:  Who do I contact if I need to have a phone line installed, moved, or disconnected?
    A:  Fill out the phone line services request form.  If you have additional questions, contact Kyle at extension 6024.


  • Q:  I would like to have my phone calls transferred to my cellular phone.  Is this possible?

  • A:  Yes.  It is possible to have your phone calls sent to your cellular phone with a service called EC500.  To request EC500 on your extension, fill out the  voice services request form.  Call Kyle at extension 6024 to find out more about this feature.

  • Q:  I would like to order a wireless headset for my phone.  What do I need to do?

  • A:  Contact Kyle at extension 6024 to discuss your options. To place an order for a headset, submit a telephone and accessory services request form.

  • Q:  I am unable to make long distance calls from my office phone.  What should I do?
    A:  If your supervisor has authorized you to make long distance calls, fill out the voice services request form.  Be sure to specify that you need to have long distance authorization added to your line. 

    If you would like to request a long distance authorization code, please fill out the billing order form.

  • Q:  The wrong name is associated with my extension.  How do I get it changed?
    A:  Fill out the voice services request form.

  Messaging:
  • Q:  Who do I contact if I have questions about voice mail?
    A:  Voice mail requests should be sent through the voice mail services request form
  • .  If you have general voice mail questions or if you need further assistance, contact Allison at extension 8510.

  • Q:  Who do I contact for information about Message Manager?

  • A:  Contact Allison at extension 8510.  If you would like to have Message Manager installed on or removed from your computer, please fill out the Message Manager service request form.

  • Q:  I would like to request a broadcast message.  How do I do that?
    A:  Fill out the voice services request form. Please include details of the message in the description box of the form.


  Billing:

  • Q:  I have a question about my bill.  Who do I call?

  • A:  Submit a billing service request. If you have additional questions, contact Tricia at extension 7155.


  Cellular Phones/Pagers:

  • Q:  Who do I contact for cellular issues?

  • A:  If your phone is on Weber State's account, fill out the cellular request form. If your phone is not on Weber State's account, you will need to work with your cellular service provider.  If you need information, contact Allison at 8510.

  • Q:  Who do I contact for pager issues?

  • A:  For assistance with pagers, contact Tricia at extension 7155.  All formal requests should be sent through the pager request form.


  Directories:

  • Q:  I would like to have my listing changed or added to the Phonetic Operator.  How can I do that?
    A: Submit the Phonetic Operator request form with the changes you would like to request. For more information about the Phonetic Operator, contact Allison at extension 8510.


  • Q:  How do I order a campus directory?

  • A:  Fill out the Campus Directory request form. Each full time employee is entitled to one free campus directory. Additional directories are $6.  If you need more assistance, call Loretta at extension 8899.

  • Q:  How do I order an Ogden or a Salt Lake directory?

  • A:  Fill out the voice services request form. Select "other" and specify which directory you would like to request in the description box.

  • Q:  My department's information is listed incorrectly in the Ogden Dex directory.  Is it possible to change the listing?

  • A:  Yes. Fill out the Ogden Dex Directory change form to request a change to your department's listing. Please be aware that there is a $10 fee associated with this service.

  • Q: How do I change my listing information in the white section of the campus directory? 
    A:   It is your responsibility to update your white pages information. Telecommunications will not be making manual changes.

    Keep in mind only the following categories will be included in the web directory: Name, extension, fax number, cell phone (if you choose to include it), mail code, job title, department, campus e-mail, and room number. Your department and job title may only be changed by Human Resources through your supervisor.

    The following simplified instructions should be followed to review/update your personal information in the white section:

    Using your web browser, go to the Weber State University Home Page (www.weber.edu)
    Login to the eWeber Portal using your Wildcat Username and Password
    Go to the “My Weber” tab and find the “Search Directories” box
    Click on “White Pages” and check your information
    If changes need to be made, click on the link below your information titled “Update Directory Information”
    Here you can view your information as it is currently listed in the system. Please read all instructions on this page and make the necessary changes to your “directory name” and your campus address. PLEASE DO NOT HIT THE “BACK” BUTTON ON YOUR BROWSER WHILE WORKING ON THESE PAGES – IT WILL ONLY LOOP TO THE SAME PAGE.
    Please allow a FULL working day for the changes to be updated. After that time, please login again and make a final review of your information.
    If changes are NOT made, we will assume your data is correct and will print your personal information as it is displayed on your personal information page.

  • Q: How do I change my listing information in the purple section of the campus directory? 
    A:   The purple section is automatically compiled using the information from the white section. If      you have updated your information for the white section, it will be updated in the purple section.

  • Q: How do I change listing information in the blue section of the campus directory? 
    A:   Fill out the blue pages request form and we will make the changes for you.  Changes are due by the end of August each year.


  General Help:

  • Q:  I'm not sure which form to fill out.  Who can I contact for help?
    A: If you need assistance with the request forms, you may contact Allison at extension 8510.


  • Q:  I submitted a request form, but I have not been contacted about it.  What should I do?
    A:  Contact Allison at extension 8510 for assistance.

 

 

 

 

 

 

 

 

 

 

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Phone Features:

  • Q: How do I tell if my phone is digital or analog?
    A: A digital phone has a caller ID and menu display while an analog phone does not. 
          
  • Q: How do I transfer a call?
    A: While on a call using a digital phone do the following:
         Press the transfer button.
         Dial the destination number.
         Press the transfer button again to complete the transfer.

    A: While on a call using an analog phone do the following: 
         Press the switch hook for 1/2 second.
         Dial the destination number.
         Announce the call, then hang up. 

  • Q: How do I make a conference call?
    A: While on a call using a digital phone do the following:
         Press the conference button.
         Dial the destination number. 
         Press conference again to join the calls.

    A: While on a call using an analog phone do the following:
         Press the switch hook for 1/2 second.
         Dial the number you wish to conference.
         Press the switch hook again to join the calls.
        
    Note:
    Conferences can include up to 6 parties on digital phones and 3 parties on analog phones. 

  • Q: How do I forward calls?
    A: On a digital phone press the forward button.
         Dial the destination number followed by the # button.
         To cancel, press the forward button.

    A: On an analog phone, pick up the handset and dial #2.
         Dial the number you are forwarding your calls to followed by the # button,
         then hang up.
         To cancel, pick up the handset and dial #3. 

  • Q: Are there more features? 
    A: Yes. For a comprehensive list of phone features click here.


  • Q: How do I get more information about phone headsets?
    A: Please visit our headsets information page for details.

 

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Message Manager:

  • Q: What is Message Manager?
    A: Message Manager works with WSU's voice mail system and provides the 
         ability to manage all of your messages from one place, regardless of the media 
         type.  Message Manager supports voice messages, text messages, faxes, and file
         attachments.

  • Q: Can I save my messages?
    A: Yes, messages can be stored on your hard drive in custom folders.

  • Q: What are the advantages of using Message Manager?
    A: Your voice mailbox is enhanced to allow more and longer messages.  Messages 
         can include all types of media, voice mail messages can be annotated with 
         a brief  description of what the message was about and greetings can be easily
         changed.  Messages can be tracked to see when they were received and 
         opened.  With Message Manager, Faxes can be received directly into your voice
         mail box and are now private and secure.

  • Q: How much does it cost?
    A: Message Manager is $2.00 per month. We offer a free two week trial and a brief
         user tutorial.
  •     
        
    To order Message Manager, fill out the request form or call Allison at
         extension 8510.

  • Q: Who do I contact if I need help with Message Manager?
    A: Please call or email Kyle Stoddard for Message Manager assistance. 
          Extension: 6024
          Email: KStoddard@weber.edu
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Phone and Dialing Services:

  • Q: How do I order a new phone or get one repaired?
    A: Phone related service is requested by filling out the form on the services page.   
         If you aren't sure of what you want, ask a question in the description area and 
         we will call you back with an answer.

  • Q: How do I change the name displayed with my phone number?
    A: Submit a request on our services page with a brief description of what you need.

  • Q: I need a longer line cord, what do I do?
    A: Submit a request on our services page with a brief description of what you need.
     
  • Q: How do I get International dialing information?
    A: Visit our International Information page.  If you need additional
         help, please contact Kyle Stoddard at 6024.

  • Q: How do I call outside information?
    A:  Dial 9 + 1 + 411.
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Cellular / Pagers:

  • Q: How do I get cellular or pager service?
    A: For phones, pagers, accessories, or related service call Allison at extension 8510.  See our cellular FAQ and pager site for more information.
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Voice Mail: (see also Message Manager)

  • Q: How do I order voice mail?                                                                
    A: Fill out the voice mail request form

  • Q: How do I access my voice mail?                                                                
    A: Dial 7400, press the # button (or your extension number and the # button if
         you are not calling from your extension), your password followed by the
         # button, then follow  the prompts.
    Note: If you are calling from off campus the access number is 626-7400.

  • Q: How do I retrieve my messages?
    A: Dial 7400, and the # button (or your extension number and the # button if you
         are not calling from your extension), your password and 2 for getting messages,
         then follow the prompts.

  • Q: How do I send a message?
    A: Dial 7400 and # (or your extension number and # if you are not
         calling from your extension), your password and 1 for sending messages, then 
         follow the prompts.

  • Q: How do I change my greetings? 
    A: Dial 7400, and the # button (or your extension number and the # button if you
        are not calling from your extension), your password, and 3 to administer greetings,
         then follow the prompts.

  • Q: Is there an easier way to access my voice mail?
    A: Yes there is, it is a PC based program called Message Manager. If you process 
         a lot of incoming faxes, like the idea of never dialing into voice mail again, 
         or if would like to change your greetings with a couple of mouse clicks, 
         you will love Message Manager. To learn more about Message Manager, or 
         request a 2-week free trial, click here.

    To access the voice mail flowchart click here.
    To access the greetings flowchart click here.
    For additional details see the voice mail page.
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Calling Cards:  (Faculty & Staff)

  • Q: How do I place a call with my calling card? 
    A: See the calling card page for instructions.

  • Q: I lost my calling card.  Who do I call?
    A: If the card is lost or stolen, call 1-800-860-1020 immediately to report the loss.

  • Q: I would like to get a calling card. What do I do? 
    A: Fill out the calling card order form.
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Billing:

  • Q: If I have a question about my bill who do I call? 
    A:  All billing issues are handled by Tricia Burton.  She can be contacted at 626-7155.  

  • Q: Where can I find a list of monthly charges? 
    A:   To see a list of monthly charges, go to our Equipment Costs page.
     
  • Q: How to I view my department's monthly bill? 
    A:   Follow the instructions on our online billing instructions page.
Phonetic Operator:

  • Q: What is the Phonetic operator? 
    A:  The Phonetic Operator is a computer that utilizes speech recognition to provide
         WSU directory services.

  • Q: What types of numbers are in the directory?
    A: All full time WSU faculty & Staff members' names and numbers should be available.
         WSU Department listings are also available.

  • Q: What other information can I get from the Phonetic Operator?
    A: It provides cell phone numbers, pager numbers, email addresses, and fax numbers if available.

  • Q: How do I access the Phonetic Operator?
    A: It is available 7 days a week 24 hours a day.  It can be reached by 
         dialing 8888 on campus or 626-8888 off campus.

  • Q:  I would like to have my listing changed or added to the Phonetic Operator.  How can I do that?
    A: Submit the Phonetic Operator request form with the changes you would like to request. For more information about the Phonetic Operator, contact Allison at extension 8510.


  • Q: How do I correct the pronunciation of my name?
    A: Contact Allison Knowlton at extension 8510 for instructions.
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Harassment:

  • Q: What do I do if I am getting annoying, threatening, or harassing phone calls? 
    A:  Weber State Telecommunications takes all types of harassment seriously.
          Telecommunications has created a process to report and resolve issues related to
          telephone harassment.  Since each situation is different, please click here to
          reference that procedure.

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Weber State University, Telecommunications Office
Ogden, Utah 84408-2302
(801) 626-6000