Office Phones:

• Q:  My office phone is not working properly.  What should I do?
  A:  If the problem is with your phone set, fill out the telephone and accessory services  request form with a description of the problem you are experiencing. 
  
  If your phone line is not functioning correctly, fill out the phone line services request form. 
  
  If you are not sure what is causing the problem, fill out the general services request form or contact Kyle at 6024 or kstoddard@weber.edu.
  
  
• Q:  Who do I contact if I need to have a phone line installed, moved, or disconnected?
  A:  Fill out the phone line services request form.  If you have additional questions, contact Kyle at extension 6024.



• Q:  I would like to have my phone calls transferred to my cellular phone.  Is this possible?

A:  Yes.  It is possible to have your phone calls sent to your cellular phone with a service called EC500.  To request EC500 on your extension, fill out the  voice services request form.  Call Kyle at extension 6024 to find out more about this feature.


• Q:  I would like to order a wireless headset for my phone.  What do I need to do?

A:  Contact Kyle at extension 6024 to discuss your options. To place an order for a headset, submit a telephone and accessory services request form.


• Q:  I am unable to make long distance calls from my office phone.  What should I do?
  A:  If your supervisor has authorized you to make long distance calls, fill out the voice services request form.  Be sure to specify that you need to have long distance authorization added to your line. 
  
  If you would like to request a long distance authorization code, please fill out the billing order form.
  
  
• Q:  The wrong name is associated with my extension.  How do I get it changed?
  A:  Fill out the voice services request form.

• Q:  Who do I contact if I have questions about voice mail?
  A:  Voice mail requests should be sent through the voice mail services request form
.  If you have general voice mail questions or if you need further assistance, contact Allison at extension 8510.


• Q:  Who do I contact for information about Message Manager?

A:  Contact Allison at extension 8510.  If you would like to have Message Manager installed on or removed from your computer, please fill out the Message Manager service request form.


• Q:  I would like to request a broadcast message.  How do I do that?
  A:  Fill out the voice services request form. Please include details of the message in the description box of the form.

  Billing:

• Q:  I have a question about my bill.  Who do I call?

A:  Submit a billing service request. If you have additional questions, contact Tricia at extension 7155.

  Cellular Phones/Pagers:

• Q:  Who do I contact for cellular issues?

A:  If your phone is on Weber State's account, fill out the cellular request form. If your phone is not on Weber State's account, you will need to work with your cellular service provider.  If you need information, contact Allison at 8510.


• Q:  Who do I contact for pager issues?

A:  For assistance with pagers, contact Tricia at extension 7155.  All formal requests should be sent through the pager request form.

  Directories:

• Q:  I would like to have my listing changed or added to the Phonetic Operator.  How can I do that?
  A: Submit the Phonetic Operator request form with the changes you would like to request. For more information about the Phonetic Operator, contact Allison at extension 8510.



• Q:  How do I order a campus directory?

A:  Fill out the Campus Directory request form. Each full time employee is entitled to one free campus directory. Additional directories are $6.  If you need more assistance, call Loretta at extension 8899.


• Q:  How do I order an Ogden or a Salt Lake directory?

A:  Fill out the voice services request form. Select "other" and specify which directory you would like to request in the description box.


• Q:  My department's information is listed incorrectly in the Ogden Dex directory.  Is it possible to change the listing?

A:  Yes. Fill out the Ogden Dex Directory change form to request a change to your department's listing. Please be aware that there is a $10 fee associated with this service.

  General Help:

• Q:  I'm not sure which form to fill out.  Who can I contact for help?
  A: If you need assistance with the request forms, you may contact Allison at extension 8510.



• Q:  I submitted a request form, but I have not been contacted about it.  What should I do?
  A:  Contact Allison at extension 8510 for assistance.

Top

Top

Top

• Q: How do I tell if my phone is digital or analog?
  A: A digital phone has a caller ID and menu display while an analog phone does not. 
        
  
• Q: How do I transfer a call?
  A: While on a call using a digital phone do the following:
       Press the transfer button.
       Dial the destination number.
       Press the transfer button again to complete the transfer.
  
  A: While on a call using an analog phone do the following: 
       Press the switch hook for 1/2 second.
       Dial the destination number.
       Announce the call, then hang up. 
  
  
• Q: How do I make a conference call?
  A: While on a call using a digital phone do the following:
       Press the conference button.
       Dial the destination number. 
       Press conference again to join the calls.
  
  A: While on a call using an analog phone do the following:
       Press the switch hook for 1/2 second.
       Dial the number you wish to conference.
       Press the switch hook again to join the calls.
      
  Note: Conferences can include up to 6 parties on digital phones and 3 parties on analog phones. 
  
  
• Q: How do I forward calls?
  A: On a digital phone press the forward button.
       Dial the destination number followed by the # button.
       To cancel, press the forward button.
  
  A: On an analog phone, pick up the handset and dial #2.
       Dial the number you are forwarding your calls to followed by the # button,
       then hang up.
       To cancel, pick up the handset and dial #3. 
  
  
• Q: Are there more features? 
  A: Yes. For a comprehensive list of phone features click here.



• Q: How do I get more information about phone headsets?
  A: Please visit our headsets information page for details.

• Q: What is Message Manager?
  A: Message Manager works with WSU's voice mail system and provides the 
       ability to manage all of your messages from one place, regardless of the media 
       type.  Message Manager supports voice messages, text messages, faxes, and file
       attachments.
  
  
• Q: Can I save my messages?
  A: Yes, messages can be stored on your hard drive in custom folders.
  
  
• Q: What are the advantages of using Message Manager?
  A: Your voice mailbox is enhanced to allow more and longer messages.  Messages 
       can include all types of media, voice mail messages can be annotated with 
       a brief  description of what the message was about and greetings can be easily
       changed.  Messages can be tracked to see when they were received and 
       opened.  With Message Manager, Faxes can be received directly into your voice
       mail box and are now private and secure.
  
  
• Q: How much does it cost?
  A: Message Manager is $2.00 per month. We offer a free two week trial and a brief
       user tutorial.
    
     To order Message Manager, fill out the request form or call Allison at
     extension 8510.


• Q: Who do I contact if I need help with Message Manager?
  A: Please call or email Allison Knowlton for Message Manager assistance. 
        Extension: 8510
        Email: AllisonKnowlton@weber.edu

• Q: How do I order a new phone or get one repaired?
  A: Phone related service is requested by filling out the form on the services page.   
       If you aren't sure of what you want, ask a question in the description area and 
       we will call you back with an answer.
  
  
• Q: How do I change the name displayed with my phone number?
  A: Submit a request on our services page with a brief description of what you need.
  
  
• Q: I need a longer line cord, what do I do?
  A: Submit a request on our services page with a brief description of what you need.
  
  
• Q: How do I get a printed phone directory?
  A: Submit a request on our Services page. Printed directories cost $6.00 each
       and will be billed to your department.
  
   
• Q: How do I get International dialing information?
  A: Visit our International Information page.  If you need additional
       help, please contact Kyle Stoddard at 6024.
  
  
• Q: How do I call outside information?
  A:  Dial 9 + 1 + 411.

• Q: How do I get cellular or pager service?
  A: For phones, pagers, accessories, or related service call Allison at extension 8510.  See our cellular FAQ and pager site for more information.

• Q: How do I order voice mail?                                                                
  A: Fill out the voice mail request form. 
  
  
• Q: How do I access my voice mail?                                                                
  A: Dial 7400, press the # button (or your extension number and the # button if
       you are not calling from your extension), your password followed by the
       # button, then follow  the prompts.
  Note: If you are calling from off campus the access number is 626-7400.
  
  
• Q: How do I retrieve my messages?
  A: Dial 7400, and the # button (or your extension number and the # button if you
       are not calling from your extension), your password and 2 for getting messages,
       then follow the prompts.
  
  
• Q: How do I send a message?
  A: Dial 7400 and # (or your extension number and # if you are not
       calling from your extension), your password and 1 for sending messages, then 
       follow the prompts.
  
  
• Q: How do I change my greetings? 
  A: Dial 7400, and the # button (or your extension number and the # button if you
      are not calling from your extension), your password, and 3 to administer greetings,
       then follow the prompts.
  
  
• Q: Is there an easier way to access my voice mail?
  A: Yes there is, it is a PC based program called Message Manager. If you process 
       a lot of incoming faxes, like the idea of never dialing into voice mail again, 
       or if would like to change your greetings with a couple of mouse clicks, 
       you will love Message Manager. To learn more about Message Manager, or 
       request a 2-week free trial, click here.
  
  To access the voice mail flowchart click here.
  To access the greetings flowchart click here.
  For additional details see the voice mail page.

• Q: How do I place a call with my calling card? 
  A: See the calling card page for instructions.
  
  
• Q: I lost my calling card.  Who do I call?
  A: If the card is lost or stolen, call 1-800-860-1020 immediately to report the loss.
  
  
• Q: I would like to get a calling card. What do I do? 
  A: Fill out the calling card order form.

• Q: If I have a question about my bill who do I call? 
  A:  All billing issues are handled by Tricia Burton.  She can be contacted at 626-7155.  
  
  
• Q: Where can I find a list of monthly charges? 
  A:   To see a list of monthly charges, go to our Equipment Costs page. 

• Q: What is the Phonetic operator? 
  A:  The Phonetic Operator is a computer that utilizes speech recognition to provide
       WSU directory services.
  
  
• Q: What types of numbers are in the directory?
  A: All full time WSU faculty & Staff members' names and numbers should be available.
       WSU Department listings are also available.
  
  
• Q: What other information can I get from the Phonetic Operator?
  A: It provides cell phone numbers, pager numbers, email addresses, and fax numbers if available.
  
  
• Q: How do I access the Phonetic Operator?
  A: It is available 7 days a week 24 hours a day.  It can be reached by 
       dialing 8888 on campus or 626-8888 off campus.
  
  
• Q: What do I do if my name isn't in the directory?
  A: Fill out the form on the Services Page and we will add your information to
       the directory.
  
  
• Q: How do I correct the pronunciation of my name?
  A: Contact Allison Knowlton at extension 8510 for instructions.

• Q: What do I do if I am getting annoying, threatening, or harassing phone calls? 
  A:  Weber State Telecommunications takes all types of harassment seriously.
        Telecommunications has created a process to report and resolve issues related to
        telephone harassment.  Since each situation is different, please click here to
        reference that procedure.