Computing Support Operational Plan

The components and functions of the Computing Support department are described in detail in its web site (http://www.css.weber.edu/css.htm).   Current implementation actions include (in no particular order; corresponding long-term goals [LTG] in parentheses):

• Develop and implement procedures that will insure Support Technicians:  (1) have sufficient knowledge, skills and tools (hardware &/or software) for resolving common computer problems, and (2) are courteous and dependable while working with computer users (LTG-A.7).
• Develop and implement improved electronic techniques (for example, using NAL) for faculty and staff software distribution (LTG-D.7).
• Create a strategy for verifying WSU "Year 2000" hardware and software compatibility and implement a university-wide awareness/education campaign (LTG-D.6).
• Develop procedures and processes for:  (1) reviewing current IT Division web pages, (2) systematically checking the integrity of links, relationships and entries, and (3) insuring that key information is kept up-to-date (LTG-C.1).
• Develop and implement an "Empower the User" program to systematically educate and train faculty and staff in the use of university standard software (LTG-A.4).
• Refine processes and procedures for monitoring and strengthening university hardware and software standards (LTG-D.3).
• Review alternatives and recommend and implement improved virus protection for faculty and staff computers (LTG-D.6).

Implementation actions that have been discussed but not selected, or are currently on "hold" can be viewed on the Computing Support Discussion Page.   Accomplishments are outlined on the IT Division Completed Implementation Actions page.